旅游网站信息功能与旅游预订行为关系

随着中国的互联网的发展和普及，网站的各种功能越来越多也越来越强。旅游网站作为旅游信息服务的专业网站，在提供大量的有关旅游信息的同时，也提供强大的旅游预订功能。旅游网站信息的预订功能与游客的预订行为关系密切，旅游预订发展迅速。从旅游网站信息功能方面出发，探索了其与旅游预订行为的关系。     

比较优势分析：大连旅游业发展的新思路

当前城市旅游市场间的竞争日趋激烈,面对旅游市场出现的新变化,大连市的旅游业发展需要转变旧思路。利用比较优势理论分析,大连市要立足自身特色旅游资源,并参照国内潜在竞争城市进行比较分析,力争形成具有差异化的市场竞争态势。在充分利用已有的完备的城市旅游基础设施的基础上,大连市要加大对独特地海洋旅游资源优势的利用,开发具有特色的海洋旅游产品,塑造大连本土的浪漫的海洋旅游文化。     

基于信息熵的山东省入境旅游消费结构演变分析

旅游者的消费结构对一个地区旅游经济的发展有重要意义。通过信息熵的引用，以山东省历年入境旅游者旅游消费结构统计数据为基础，归纳总结了山东省入境旅游者旅游消费特征和演变规律，并对山东省旅游消费结构的发展趋势进行了预测。     

全面质量管理在大学图书馆的应用

全面质量管理是一种先进的管理思想和方法。大学图书馆TQM内容包括书、报、刊预定,书刊编目、分 类,提供服务,员工素质等方面的质量管理。应用TQM,应注重对制度的完善,坚持可持续改进。     

An empirical test of trust-building processes and outcomes in sales manager-salesperson relationships

This study examines three trust-building processes and outcomes in sales manager-salesperson relationships. This study, based on a sample of more than 400 business-to-business salespeoples from a variety of industries, shows two trust-building processes (predictive and identification) to be significantly related to salesperson trust in the sales manager. Interpersonal trust was found to be most strongly related to shared values and respect. Trust was directly related to job satisfaction and relationalism, and indirectly related to organizational commitment and turnover intention. Thomas G. Brashear (brashear@mktg.umass.edu) (Ph.D., Georgia State University) is an assistant professor of marketing in the Isenberg School of Management at the University of Massachusetts-Amherst. James S. Boles (jboles@gsu.edu) (Ph.D., Louisiana State University) is an associate professor of marketing in the Robinson College of Business at Georgia State University. His research has appeared in a variety of journals, including theJournal of Marketing, theJournal of Business Research, theJournal of the Academy of Marketing Science, theJournal of Retailing, theJournal of Personal Selling and Sales Management, and theJournal of Applied Psychology. His areas of research interest include personal selling, sales management, key and strategic account management, and business relationships. Danny N. Bellenger (mktdnb@langate.gsu.edu) (Ph.D., University of Alabama) is currently chairman of the Marketing Department in the Robinson College of Business at Georgia State University. His research has appeared in a number of academic journals including theJournal of Marketing Research, theJournal of Marketing, theJournal of Advertising Research, theCalifornia Management Review, theJournal of Retailing, theJournal of Personal Selling and Sales Management, Industrial Marketing Management, and theJournal of Business Research. He has authored four monographs and four textbooks on marketing research, sales, and retailing. Charles M. Brooks (brooks@quinnipiac.edu) (Ph.D., Georgia State University) is an associate professor and chair of the Department of Marketing and Advertising at Quinnipiac University. His research has appeared in theJournal of Business Research, theJournal of Retailing, Marketing Theory, and theJournal of Marketing Theory and Practice.     

论城市交通网对旅游交通的影响--以重庆为例

旅游交通是旅游业发展的充要条件，交通条件的优劣在很大程度上决定了旅游经济发展的快慢。笔通过分析重庆市旅游交通条件的现状，认为必须依托城市交通网进行旅游线路布局，并提出了改善重庆旅游交通条件的对策措施。     

对旅游商品开发战略模式的探讨

旅游商品的开发对于促进旅游业的发展具有重要意义，而我国旅游商品的开发却成为旅游业发展的瓶颈。本文对我国旅游商品开发的现状及存在的问题进行了深刻分析，提出了开发特色旅游商品、创新经营模式、完善产权保护、发挥政府主导作用等策略和建议。     

顾客忠诚维度的企业赢利策略研究

在一个很长的历史时期，市场份额被管理者看成是衡量一个企业能否获取高额利润的重要指标．直到20世纪80年代这一观念才开始改变。大量研究表明，市场份额和企业利润的相关度在大大降低，而顾客忠诚度则成为与企业高利润更为密切相关的因素。因此，企业要实现其利润最大化，必须重视培养顾客对企业的忠诚度。     

我国超市发展的现状及对策

文章以即将加入WTO ,世界一些知名的经销商将更多地进入中国市场为背景 ,分析了现阶段我国超市经营中存在的问题 ,提出了相应的对策。     

A graduates ’ satisfaction index for the evaluation of the university overall quality

In the higher educational setting, students provide a relevant contribution to the quality of educational services. In such a context, the measurement of the perceived quality and related satisfaction for the university experience are of primary interest to evaluate the efficiency and efficacy of the learning processes. In this contribution, we aim at assessing the overall quality of the graduates’ university experience in terms of internal and external efficacy by applying the ECSI (European Customer Satisfaction Index) methodology, based on structural equation models and primarily developed in the context of customer satisfaction. For this aim, we propose a modified ECSI model tailored for the higher educational setting, explicitly taking into account the differences among groups of degree program. The study is carried out on data collected by the AlmaLaurea surveys at the University of Florence (Italy) in the period 2014–2017 and concerns a sample of more than 2,000 graduates. We find out eight latent variables that contribute to define the overall quality of university experience. These variables are differently affected by the type of degree program, with the highest levels of external efficacy observed for degree programs belonging to the educational, health, and engineering groups. It also turns out that interventions on the internal efficacy (i.e., quality of hardware and quality of humanware) have a direct positive effect on the university (i.e., loyalty) and an indirect positive effect on the society (i.e., external efficacy).