Employees as Active Consumers of HRM: Linking Employees’ HRM Competences with Their Perceptions of HRM Service Value

Recognizing the importance for companies of having high‐quality employment relationships with employees, previous studies have sought to explain the variability in employees’ perceptions of HRM service value. However, most of these studies view employees as inactive in employment relationships and, therefore, do not consider whether employees’ own attributes affect their perceptions of HRM service value. In accepting the alternative notion that consumers create value “in use,” the current study regards employees as active consumers of HRM practices, and so examines the extent and way in which employees’ HRM competences (i.e., knowledge, skills, and abilities) explain the variability in HRM service value. Based on data collected from 2,002 employees in 19 companies in the Netherlands, a positive relationship has been found between employees’ HRM competences and their perception of HRM service value, albeit one that is mediated by the perceived quality and nonmonetary costs of HRM services. The main implication of our findings is that employees should be seen as active agents in employment relationships who, through coproducing and consuming HRM services as well as leveraging their knowledge and skills, influence the value of HRM services and have the potential to increase or undermine the outcomes of the employment relationship. © 2015 Wiley Periodicals, Inc.     

Consumer Perceptions,Concerns, and Purchasing Practices of Rabbit Meat in Hungary

Nationwide consumer research was conducted in 2014 on consumer perceptions, purchasing practices, and consumption of rabbit meat. The questionnaire revealed that respondents basically found rabbit meat healthy; however, better knowledge of positive physiological effects would lead to increased consumption. Transforming public awareness may also include the criticism of housing systems suspected to be “humanitarian.” The experiment-proven conditions, in which—in contrast to human empathy and preconceptions—rabbits indeed feed well and are “happy,” should be presented to the public.     

Using Grounded Theory to Explore Stakeholder Perceptions of Tourism

This paper explores the application of grounded theory as a tool for building theory on the relationship between stakeholder analysis, perceptions of tourism induced change and sustainable tourism. An inductive research process, grounded theory is appropriate for situations where no pre-existing theory exists, yet has rarely been used by tourism researchers. This study established that little theory existed regarding the role of stakeholder analysis in facilitating sustainable tourism, therefore grounded theory was an appropriate methodological tool. Using the study area of the Daintree area of far north Queensland, Australia, grounded theory was applied through several iterations of data collection. The outcomes of the grounded theory approach were twofold. Firstly, recommendations specifically applicable to the region were made, which were related to the effects that tourism had on the local community and the culture of tourism in the region. These included a need to increase understanding of the variety of stakeholder perceptions within the region (including visitors), and a need for regulators to incorporate them into management strategies. Secondly, substantive theoretical propositions were induced from the findings. These illustrated the relevance of stakeholder analysis in facilitating sustainable tourism, particularly given its ability to track the effects of tourism when applied longitudinally.     

Loyalty program structure and consumers' perceptions of status: Feeling special in a grocery store?

Loyalty programs are business practices increasingly pursued by companies in order to achieve customer loyalty. Recent studies have focused on the relationship between loyalty program structures (i.e., number and size of hierarchical tiers) and status levels (i.e., exclusivity) perceived by members. The current study examines two potential moderators of this relationship between program structure and perceived status. Specifically, the aim of our research was to test whether loyalty program structure affects status perceptions in more and less exclusive industries, and among consumers with more and less positive attitudes toward loyalty programs.An experimental design based on different scenarios was used. Two industries and three loyalty program structures were examined. In the airline industry, which is higher in perceived exclusivity, perceived status in the top tier of the loyalty program increased as the number of customers in the top tier decreased and as the number of tiers increased. Notably, however, loyalty program structure had no effect on perceived status in the supermarket industry, which is lower in perceived exclusivity. Moreover, even in the airline industry, status effects were only observed among respondents with a positive attitude toward loyalty programs. Those with neutral or negative attitudes toward loyalty programs were unaffected by the structure of the loyalty program. Thus, the effect of loyalty program structure on consumers' perceived status varied systematically across industries and across individuals.     

Present-centered dialogue with heritage representations

This study aims to examine heritage representations of a metropolitan city in the United States, using a dialogical present-centered approach. Heritage themes and icons contextualized by the local agencies are identified. Views of a purposeful stratified sample of local residents are sought. Statistically significant differences in perceptions and level of connectedness to heritage expressions and icons are determined between the Whites (the mainstream population), the Hispanics and the Asians. Information is also elicited on preferred themes and images that hold potential to showcase local heritage in an equitable manner to heritage tourists. Traces of heritage dissonance and societal exclusion are identified and proactive dialogical initiatives are suggested that portray meaningful present-centered public heritage representations to promote sustainable heritage tourism.     

Servant leadership,CSR perceptions,moral meaningfulness and organizational identification- evidence from the Middle East

This article explores a novel process linking servant leadership (SL) to organizational identification (OI). In doing so, the study examines SL as an antecedent of internal corporate social responsibility (CSR) perceptions of employees and assesses moral meaningfulness as a moderator in the relationship between SL and OI through internal CSR perceptions. Utilizing a comparative institutional theoretical lens, it also explores how the SL-OI relationship varies across the UAE, Lebanon, and Tunisia. Two-wave and three-wave survey data are collected from employees working for international SMEs in the three countries. Findings show that the link between SL and OI can be explained by the proposed moderated mediation model and that the SL-OI relationship varies across the nations. Implications of these findings are discussed.     

Societal risks as seen by Chinese students living in Macao

The present study reports on mean risk magnitude judgements expressed by Chinese students living in Macao on 87 hazardous activities, substances and technologies. These judgements were compared with findings on African, American and European samples. Despite high similarity in mean results, standard deviations, and linear correlation with the other countries, Macao appears to be the country in which the level of risk perception was clearly the highest, and this seems largely due to five items connected with violence and crime. These results are explained by the exceptionally high level of crime in Macao and its crude display by the local media.     

Hotel guests’ perceptions of environmental friendly practices in social media

Despite hotels’ managers spend substantial time and money on environmental initiatives; they are not sure whether their guests perceive their green efforts appropriately. The purpose of this study is to analyze guests’ perceptions of hotels’ environmental practices expressed through social media. Main results suggest that even though customers perceive green efforts regarding six items: Energy, Water, Purchasing, Waste, Site and Education & Innovation, they do not discern hotels' level of environmental commitment. Moreover, guests' perceptions of hotel efforts in environmentally friendly practices do not significantly differ by the mode of travel nor by the reviewer's experience in travel platforms. A relevant implication is that the communication about environmentally friendly practices needs to be redesigned and intensified by hotel managers in order to take advantage of these efforts.     

Ample Consumption Period Available Until Use-by Dates: A Potential Marketing Position for Store Brands

SUMMARY

Store brands, when moving upscale, inevitably relinquish their value for money appeal and therefore require some quality dimension to compete. This article is proposing that the promise of “generous” use-by dates as a surrogate for quality could be considered as a positioning plank to promote store brands as alternatives to manufactured brands. Logit analysis is employed to explain shoppers' perceptions and responses to use-by dates, of products that they regularly buy, and of alternative products that they have never bought before if the use-by dates of their regular items are perceived to be too short.     

UK intermediate financial accounting courses: a survey

This paper reports the results of a survey carried out in 1991/92 inquiring into intermediate (usually second year) financial accounting courses, taught in UK accounting and/or finance degree programmes. The areas reviewed were: course objectives, syllabus, lecturers' perceptions of syllabus, textbooks used, other teaching aids (including computers), student contact hours, follow-on courses and assessment. The response rate was 79%. The courses tended to be integrated combinations of accounting theory and practice. The growing number of accounting standards did not prove to be a significant problem as most lecturers did not aim for comprehensive coverage. Over half the respondents used computers in teaching their course.