The impact of public service values on services of general interest reform debates

Abstract

Competing values complicate debates on the reform of public services. Attention for competition and efficiency is balanced by concerns for equity and universality in service delivery. These potential value conflicts are best visible in the reform of services of general interest. Despite debates at the European and the national level, current research on services of general interest has been limited to scholars in law and economics. Citizens' opinion on the guiding principles of service delivery is generally disregarded. In this article, we analyse a number of Eurobarometer surveys dealing with services of general interest, as well as a general survey of citizens' perceptions of the public sector in Belgium. We delineate clusters of citizens' public service delivery value orientations, and show that one-sided or ideology-based reform strategies probably negate many of the continuing dilemmas in public service delivery.     

How do individuals and groups perceive wetland functioning? Fuzzy cognitive mapping of wetland perceptions in Uganda

Wetlands are critical natural resources around the globe, providing many direct and indirect benefits to local communities. However, wetland degradation and conversion to other land uses are widespread. Sustainable wetland management requires an understanding of stakeholders’ perceptions of the ecosystem and its management. This paper uses fuzzy cognitive mapping to capture individual stakeholder perceptions and group knowledge of wetland ecosystems in order to assess areas of consensus and opposing interests between different stakeholders and to develop future management scenarios. For this purpose, the Rushebeya-Kanyabaha wetland, which is one of the few wetlands in southwest Uganda that is still largely intact, is used as a case study. Our findings reveal differences in perceptions between different resource users. Papyrus harvesters, beekeepers, fishermen, wetland non-users, and hunters associate the largest livelihood benefits with a wetland conservation scenario, while farmers and government officials perceive increased agricultural production in the wetland area to be more livelihood enhancing. This poses a challenge to sustainable wetland management. The scenario results also suggest that centralized top-down laws and rules on wetland use are not sufficient for maintaining the wetland ecosystem. Therefore, there is a need to develop shared understanding through bottom-up approaches to wetland management that are nested within national regulatory frameworks, ideally combined with awareness building and knowledge sharing on the ecological benefits of the wetland.     

Are actual weather and perceived weather the same? Understanding perceptions of local weather and their effects on risk perceptions of global warming

I use one nationally representative sample from CBS News/New York Times Poll on Environment (2007), supplemented with monthly temperature and precipitation data from the United States Historical Climatology Network and extreme weather events data from National Climatic Data Center, to examine how different weather measures and individuals’ socio-demographic background, political predisposition, and beliefs about global warming affect the perception of local weather. Beliefs about global warming are found to play a dominant role in determining the perception of local weather. Specifically, people who view that global warming is causing an immediate impact, is serious, and needs to be a priority are much more likely to perceive a strange pattern of weather in the recent past. This finding conforms to motivated reasoning which refers to the tendency to interpret evidence to confirm the preexisting beliefs and predisposition. Among all the weather measures, the total number of extreme weather events in the past three years appears to be the only significant indicator of perceived weather. Specifically, individuals who have experienced more extreme weather events in their home counties are more likely than those elsewhere to perceive the weather is stranger than usual. I further examine how actual weather and perceived weather together affect perceptions of global warming. The results illustrate that the perception of local weather has stronger explanatory power than actual weather. People who perceive the strange weather patterns are much more likely than others to see the immediate impacts and priority of global warming. Future studies are needed to investigate the dynamic relationship between perceptions of global warming and perceptions of weather and climate. In addition, more studies are needed to further examine how the public forms their opinions toward various specific types of the local weather and climate.     

Perceptions of Convention Destinations

Abstract

This paper discusses the perceptions of North American convention destinations as held by association meeting planners. Based on a primary survey of meeting planners, it reveals distinct differences between the destinations. The comparative analysis of large-half and small-half meeting planners discloses a few significant differences with respect to which decision attributes are important in choosing a convention destination. However, hardly any differences exist in the perceptions of the destinations themselves between the two groups of meeting planners.     

Hong Kong and New Orleans

Abstract

The headline reads, “$3.25 million verdict against restaurant for employee who worked in fear of sexual harassment.” Settlements and verdicts such as this are becoming increasingly common and the restaurant industry worldwide will have to address this issue of sexual harassment. A major problem facing all the restaurant industry is sexual harassment and the explosion of the number of sexual harassment lawsuits being filed (Agrusa, Tanner, & Coats 2000).

Today's Hong Kong is a world-class city where the east meets the west. To be successful in today's competitive restaurant market, it is important for managers to realize the significance of a sexual harassment-free work environment. It is also important to understand how employees feel about the issue. The purpose of this study is to investigate and compare the perceptions of restaurant employees in Hong Kong and New Orleans on sexual harassment. As the cost of litigation and the dol-     

Individualism-Collectivism Cultural Differences Affecting Perceptions of Unethical Practices: Some Evidence from Australian and Indonesian Accounting Students

This paper examines the impact of the individualism-collectivism dimension of culture on ethical perceptions in a sample of Australian and Indonesian Final Year accounting students. The study uses the Triandis instrument to establish that Australian students tended to be more individualistically- and Indonesian students more collectivistically-oriented. The study then proceeds to test the hypothesis of no difference in perceptions between these two country samples in their evaluations of questionable actions portrayed in five vignette situations. The findings reject the no difference cultural hypothesis, indicating that there are perceptual differences between the collectivistic Indonesian students and the individualistic Australian students. In general Indonesian students tend to perceive a lesser degree of risk for the questionable acts depicted by these cases where such acts would have beneficial impacts on close or moderately close in-groups. Consistent with this observation, they also tend to perceive a greater amount of gain if this gain impacts more on close or moderately close in-groups.These results suggest that ethics teaching, either as separate or integrated into other courses, is a delicate subject that is even more critical in a multicultural environment such as Australia where universities have growing numbers of culturally-distinct Asian students. Australian-based teachers of accounting students, in particular, should exercise extreme sensitivity when addressing issues of ethical conduct in the classroom to avoid offending those from different cultural backgrounds. More research into experiences of teaching business ethics to a group of culturally diverse students, as well as publications of suitable teaching materials that highlight and address these problems would be a significant step forward.     

User acceptance of complex electronic market mechanisms: Role of information feedback

This paper broadens the scope of evaluating the design of economic mechanisms that is traditionally done solely from an economic perspective. We introduce and demonstrate the application of acceptability to evaluate complex economic mechanisms. In particular, we apply our approach to the evaluation of continuous combinatorial auctions, which represent a complex, sophisticated market mechanism that has not been generally available in the online marketplace but has the potential to enhance the economic efficiency of trade for assets with interdependent values. Such auctions are being increasingly used in industry, e.g., to procure logistical services. Intuitively, acceptance and usage of a complex mechanism can be fostered by a design that provides information and tools that meet the users’ task demands. Based on prior research and an analysis of the auction tasks, we discuss practical and innovative information feedback schemes for reducing the cognitive burden of formulating bids in combinatorial auctions. Then, we use constructs from the technology acceptance model (TAM) – which have been consistently shown to be key determinants of technology acceptance in the extant literature – to compare the acceptability of the mechanism under three different information regimes. In addition, we borrow constructs from marketing theory to assess the potential growth in adoption of the mechanism. We compare user perceptions of the three alternative designs in a laboratory experiment with over 130 subjects. Our study constitutes a complementary and novel approach in evaluating the design of complex economic mechanisms. Results indicate a higher adoption and usage potential of the mechanism with advanced information feedback, supporting the potential of combinatorial auctions as a user-acceptable market mechanism with appropriate feedback.     

Deterring deviant consumer behaviour: when ‘it’s wrong,don’t do it’ doesn’t work

ABSTRACT

Tactics to deter deviant consumer behaviour have received limited attention in the literature despite deviance being an ongoing problem in the marketplace. Across two studies, the findings suggest there is a heterogeneous response to the rules placed on consumers’ behaviour, which manifests from an absence of consensus among consumers on what is right and wrong behaviour undermining the it’s wrong, don’t do it approach to deterrence. Further, risk perceptions of being caught and punished are low, if not absent, undermining the you will be caught and punished approach to deterrence. Alternate underlying mechanisms were tested and found to influence deviant consumer behaviour (perceived prevalence, perceived outcomes and moral identity), which could underpin alternate deterrence tactics, including social proofing, moral triggers and humanising the victim.     

农民对农村发展旅游业的认知与态度研究——以皖南古村落西递和宏村为例

为提高农民对农村发展旅游业支持度提供科学依据,运用因子分析和信度分析对原始数据进行简化和分析,发现农民对积极影响的认知强烈,对消极影响的认知较弱。利用回归分析法考察了农民的旅游影响认知和支持发展旅游业态度之间的联系,得出"农民自豪感增加"和"促进当地经济发展"是两个最重要的正向影响指标,而发展旅游的环境负效应是一个不容忽视的削弱力。