Application of cultural tourist typology in a gaming destination – Macao

The aim of the paper is to study how cultural tourist typologies apply in an urban gaming destination and how such typologies could aid in the segmentation and profiling of this niche tourist market. Results showed that there exists a certain demand for cultural tourism in Macao and there are different ways to distinguish between cultural and non-cultural tourists, as well as to identify sub-groups of cultural tourists. The three approaches used to distinguish between the two cohorts came up with different percentages of cultural tourists within the total tourist sample. Other findings showed significant differences in trip characteristics and information search behaviour between the two cohorts and among sub-groups of cultural tourists. Such information could be used for profiling purposes. The resulting profiles have implications on marketing and promotion strategies which should not focus only on tourists' primary motives but should attempt to induce or arouse their secondary interests. The methodology could be applied to other destinations hoping to develop cultural tourism.     

Selfie-taking as touristic looking

This paper reconceptualises the tourist gaze as facilitated by smart phones and social media, with a focus on selfies. It presents selfie-taking as a new way of touristic looking in which tourists become the objects of the self-directed tourist gaze. The paper suggests that the practice of selfie-taking in tourism is constituted by othering, stylized performing and producing/consuming visual culture of the self. Through these processes, tourists are able to ascribe the characteristics they otherwise associate with tourist sights onto themselves. Rather than fetishizing the extraordinary at the tourist destination, tourists seek to capture the extraordinary within themselves. Traditional tourist sights and attractions take on different relative importance.     

基于城市品牌构建的旅游城市竞争力提升研究——以内蒙古旅游城市为例

旅游城市不仅是旅游目的地建设的重点,也是我国旅游业发展和世界旅游强国建设的关键.随着旅游城市之间的竞争不断升级,城市品牌在旅游城市竞争力构成因素中的地位日显重要,城市品牌可以为城市吸引优质竞争资源,获取差异化的竞争优势,为城市发展提供持续的竞争动力.内蒙古的优秀旅游城市也应走品牌化的道路,结合城市自身独特的资源优势,塑造自己的城市品牌,提升旅游城市的竞争力.     

谈旅游投诉及旅行社服务对策

旅游投诉随着旅游业的发展而逐渐增加,旅游投诉现象,可分为旅行社管理原因引起的投诉和非旅行社方面引起的投诉等。对引起旅游投诉的原因和游客的投诉心理进行深层次的分析,提出加强旅游服务意识,加强旅游服务管理,提高旅游服务质量,建立旅游投诉的处理机制等旅行社服务对策。     

The Hong Kong tourist satisfaction index

This study develops a tourist satisfaction assessment system based on a dual-model framework and demonstrates its general applicability. The first model concerns tourist satisfaction and its key antecedents and consequences. Structural equation modelling is employed to investigate the relationships amongst the constructs in the theoretical framework, and is then used as a basis for the computation of sectoral-level tourist satisfaction indexes. The second model is designed to estimate an aggregate service satisfaction index and an overall destination satisfaction index using a multiple indicator and multiple cause approach. The framework is applied to a large dataset that represents six tourism-related sectors and seven major source markets of inbound tourism to Hong Kong.     

我国大力发展绿色旅游的前景及策略研究

在席卷全球的绿色消费浪潮的冲击下,在国外绿色旅游勃然发展的推动下,我国的绿色旅游将会顺应时代潮流应运而生并显示出迅猛的发展势头。旅游企业不但要全面贯彻“绿色旅游”的理念,在引导旅游供应商提供符合环保要求的旅游产品的同时,也要引导旅游消费者致力于环境保护,形成统一的环保意识,并且节约旅游资源,保护旅游环境,最终实现旅游业的可持续发展。     

移动电子商务在旅游中的应用模式与营销创新

当前,移动电子商务在旅游业的应用还处于探讨阶段,还没有真正进入到旅游行业应用。本文通过对移动电子商务的内涵分析,提出了在旅游业发展移动电子商务可行的三种模式,并指出其在旅游服务中应用价值,最后,从4个方面详细阐述了移动电子商务对旅游营销活动开展具有创新性的推动作用,为旅游服务供应商利用移动电子商务开展旅游营销指明方向。     

Different but Similar: Social Comparison of Travel Motives Among Tourists

Although previous research suggests that people prefer to think of themselves as being authentic (or individualistic) travellers rather than stereotyped tourists, there have been few studies investigating the external validity of such claim. This paper addresses this research gap by investigating tendencies to dissociate the self from typical tourists in terms of travel motivation. Findings suggest that people perceive their own travel motives to be different from those who they perceive as typical tourists and that these tendencies generalize across people involved in different forms of tourism. This paper discusses the results from a social psychological perspective and provides implications for future research and destination management alike. © 2014 The Authors. International Journal of Tourism Research published by John Wiley & Sons, Ltd.     

基于生态位理论的弱势旅游地发展态势及开发策略研究 ——以粤北山区为例

为优化粤北山区产业结构调整,促进区域旅游经济均衡协调发展,收集2013—2017年粤北山区5个城市旅游资源、旅游市场、社会经济、生态环境四大维度的统计数据,运用生态位理论,对其旅游生态位发展态势、生态位扩充程度进行评测与排序。从分析结果可见,韶关综合生态位排名第一,为粤北山区旅游城市中的双核心城市。韶关、梅州旅游业发展态势良好,处于扩充状态,其区域旅游业影响力日益增强。通过粤北山区旅游生态位综合分析,可见要实现区域协调均衡发展,重点在于搭建区域旅游一体化合作平台,致力于产业集聚与优势互补,注重旅游经济投入与产出比优化,从而实现弱势旅游地的突围与转型。     

新疆国内游客综合满意度影响因子及发展对策分析

从旅游业各组成要素的角度,运用灰色综合关联度分析法以及满意度四分图模型对影响新疆国内游客综合满意度的主导因子及其影响力的大小进行了探讨。研究结果表明,各因子对综合满意度的影响程度存在明显差别,可分为三个层次:长途交通、景区游览的满意度与综合满意度的关联度最高,在0.9以上,是目前影响新疆国内游客综合满意度的关键因子;购物和导游是主要因子,关联度在0.8以上;而娱乐、餐饮和住宿的关联度最低,是次要因子。因此,今后应把重点放在各类交通的发展和景区的建设和提高上。处于提升区的购物和导游是目前新疆旅游业发展急待改进的因子,也是新疆国内游客满意度提高的关键所在,要加大对这两方面的投入,争取在短时间内提高服务水平,改善购物环境,以扩大国内旅游客源市场份额。