Personalized managerial response and negative inconsistent review helpfulness: The mediating effect of perceived response helpfulness

Understanding the effect of managerial response on online review management has attracted the attention of scholars in recent years. However, the effect of personalized managerial response on the negative inconsistent review is a lack of evidence. This study investigates how personalized managerial responses influence negative review helpfulness according to the various levels of review inconsistency and the underlying mechanism behind the effect. We adopted a secondary data analysis based on the TripAdvisor dataset and used an online experiment study to investigate the impact mechanism. Findings reveal that the personalized managerial response positively influences review helpfulness, review inconsistency (negative rating with positive textual sentiment) moderates the effect of personalized managerial response on review helpfulness, and perceived response helpfulness mediates the above relationships. More specifically, personalized managerial response to negative inconsistent reviews has a pronounced effect on consumers’ perception of response helpfulness and their evaluation of review helpfulness. This study improves the current understanding of managerial responses, and provides practical guidance for hoteliers, consumers, and travel websites.     

2013年广西证券期货业发展回顾及2014年展望

2013年以来,在广西各级政府和广西证监局的共同努力下,广西资本市场规模稳步扩大,市场体系日趋完善,市场主体质量不断提高,投资者队伍日益壮大,为广西地方经济的发展做出了积极贡献.2014年,随着十八大、十八届三中全会精神的全面贯彻落实,资本市场各项改革举措的深入推进及广西南宁市区域性国际金融中心、沿边金融综合改革试验区等的持续建设,广西证券期货业将迎来黄金机遇期.广西应牢牢把握机遇,从转变思路、开发利用上市公司资源、完善多层次资本市场体系等方面推动广西资本市场发展,实现资本市场发展与实体经济转型升级的有机结合.     

Measuring inter-organizational trust—a critical review of the empirical research in 1990-2003

This study reviews empirical research on inter-organizational trust. Since the early 1990s, researchers on inter-organizational relationships have consistently argued that mutual trust is an essential factor of relationship quality and performance. The purpose of the study was to evaluate the advancements and setbacks in current empirical research in terms of measuring inter-organizational trust. This paper analyzes the theoretical approach, the conceptualization and operationalization, and the measurement issues covered in studies on inter-organizational trust conducted from 1990 to 2003. Although trust has emerged as an important factor in inter-organizational relationships, there are still major conceptual and methodological challenges to be met in studying this complex concept. The results show major inconsistencies in conceptualization, operationalization, and measurement of trust. The paper concludes with suggestions for further empirical research.     

全球气候变化下碳排放与交易的会计问题:最新发展与评述

由于CO2大量排放,不仅使全球气候变化问题更加严峻,而且给企业带来了巨大的财务影响及会计处理难题。近年来,国际会计学界、相关机构及协会纷纷对二氧化碳排放所引起的会计问题展开理论研究和实务探讨,并取得了一系列的进展。本文介绍了当前国际研究机构及相关研究者就碳排放与交易的会计处理、规范所作的努力和最新研究成就,同时也提出了我国发展碳排放与交易的会计规范所需注意的原则及相关建议。     

科研诚信问题成因分析及治理

科研诚信是科研工作者应该遵循的基本原则,关系到一个国家科学事业的良性发展和社会有序运行。近年来,由于学术不端、科研失信事件频发,科研诚信问题成为科学界的关注焦点问题之一。从科研诚信的历史、表现、成因以及治理对策4个方面进行研究发现,科研诚信问题表现形式多样,形成原因复杂。据此,提出对科研诚信问题采取宽容原则、加强诚信教育、培育同行评议文化、探索有制约的同行评议制度以及随机抽取代表作等治理对策,以最大限度约束科研不端行为。     

区域中心城市经济转型:机制与模式

从国内外区域中心城市产业转型、我国区域中心城市经济转型的动力机制、区域中心城市经济转型的模式与经验、区域中心城市经济转型的成功标志4个方面,进行了文献回顾、梳理与总结,认为在区域中心城市经济转型的时机、度、势和演化等方面的研究还有待于理论化和强化。     

国外创新能力研究视角评析与展望

在不确定性经营环境下,创新是企业保持竞争力和自我更新的基础。作为创新领域的关键概念,创新能力的内涵在学者中还缺乏共识,因而在一定程度上制约了该理论的发展。通过对创新能力文献的系统梳理,将学者们的观点归纳为技术管理、知识管理、战略、动态能力、营销与组织等6个视角。其中,前4个视角得到相对广泛的关注,而后两个视角则是有关创新能力研究的重要补充。在分析和比较6个研究视角的基础上,提出了创新能力未来研究的方向。     

《行政复议法》实施以来的成就、不足与展望

《行政复议法》的颁布与施行至今已有十余年,在这十多年的时间里,行政复议制度有效发挥了化解行政争议、保护行政相对人的合法权益以及保障和监督行政机关依法行政等功能,但与此同时,行政复议制度还有诸多不足。当前,对《行政复议法》实施以来所取得成就的回顾以及对其不足的反思,是完善我国行政复议制度的一项重要任务,也是我国行政复议制度取得更大成就的必由之路。