基于平衡计分卡的财政支出绩效考评模型设计

我国的公共预算改革正在尝试向绩效预算方向发展．由于缺乏相应的理论和制度基础,目前研究的重点是财政支出绩效考评制度的建立。本文希望借助平街计分卡的绩效评价管理方法,克服传统的绩效考评难以协调内部和外部矛盾、长期和短期的利益冲突等问题,为我国财政支出绩效考评建立科学的考评指标和完善的绩效预算评价体系。     

基于平衡计分卡的SAP实施绩效评价模型研究

根据国内企业实施SAP及其绩效评价研究现状,借鉴平衡计分卡在绩效评价中的思路,提出SAP平衡计分卡,并运用层次分析法为指标赋予权重,构建一套SAP实施绩效评价模型。     

Developing Balanced Scorecard: Case of Three Construction Firms of Small Size

The article develops balanced scorecard (BSC) for three Indian construction firms of small size. All three firms could successfully implement BSC and realize benefits such as translating strategy into performance measures, tracking performance, cost reduction, revenue increase, and continuous improvement. The top management teams in all the firms were committed to the implementation of the BSC, and one member of the top management team was assigned a full-time responsibility for implementing it. There is a difference in choice of metrics for large and small firms in total number and types of metrics.     

Financial service sector performance measurement model: AHP sensitivity analysis and balanced scorecard approach

This study applies the balanced scorecard in building a framework of wealth management (WM) banks' performance criterion and, using the Delphi method, a sub-criteria framework. The organisational performance of WM banks in Taiwan is evaluated by applying an analytic hierarchy process and sensitivity analysis. The proposed model can assist the banking sector in assessing the organisational performance of WM banks, making it highly applicable for bank managers.     

The influence of strategy map communications and individual differences on multidimensional performance evaluations

Multidimensional performance evaluation systems such as the Balanced Scorecard (BSC) were developed to overcome the documented tendency of managers to focus almost exclusively on short-term financial performance measures while disregarding or de-emphasising other short-term and/or long-term non-financial performance measures. Evidence suggests, however, that implementation of many of these systems has not achieved desired outcomes. Cogent communication of a corporation's goals and management's strategy to achieve those goals can be expected to influence employee ‘buy-in’ and the subsequent use or resistance to multidimensional performance measures. In this study we examine the role of strategy maps in communicating goals and strategy. We also examine individual differences (tolerance of ambiguity and functional background) that we believe also influence individuals to be more (or less) receptive to the guidance of strategy maps. An experiment was conducted with 165 experienced professionals enrolled in MBA programmes in Spain and the US. Our experimental results indicate that a strategy map reflecting integrated dependencies can de-bias evaluations of certain groups of individuals, who have high tolerance for ambiguity and have a financial work background. Implications and suggestions for future research are also provided.     

基于平衡计分卡的会计师事务所人力资源管理探讨

现有大多数会计师事务所人力资源管理中缺乏战略性思考,人员素质参差不齐、人才流失率高。平衡计分卡原理能够有机地将企业战略与人力资源管理结合起来,从而帮助会计师事务所更加有效、全面、立体地进行人力资源管理。本文基于平衡计分卡视角,探索其在会计师事务所人力资源管理上的应用,重构会计师事务所的人力资源管理系统,帮助事务所提升核心竞争力。     

Strategic orientation and performance measurement model in Taiwan's travel agencies

This longitudinal study attempts to examine those effects and relationships of various performance measuring dimensions using the balanced scorecard conceptual framework on travel agencies under different strategic orientations in Taiwan. A three-stage research design is adopted to explore a valid and reliable e-commerce strategy performance measuring model for travel agencies. The research also uses the structural equation modeling (SEM) approach to further empirically build up e-commerce cost leadership and differentiation strategy performance measurement models. The theoretical model identifies an underlying variable construct, dimensions, and their associated attributes which combine the traditional subjective or objective measures with operating measures of e-commerce strategy performances. According to this research, Taiwanese travel agencies consider five financial, three customer, four internal process, and three innovation and learning perspective indicators of performance measurement that also have cause-and-effect relationships among themselves under two different strategies. Finally, this paper proposes two optimal models that match the essential needs of e-commerce cost leadership and differentiation strategic development and overcomes the traditional performance measuring shortcomings.     

‘Balanced Scorecard’ as an operation-level strategic planning tool for service innovation

This study proposes a model for implementing the balanced scorecard (BSC) as an operation-level strategic planning tool in a medical service department for service innovation. The study involved four major units in a district hospital: the internal medicine ward, surgery ward, gynecology ward, and pediatrics ward. The results indicated that the nursing department not only had its own unique goals and tasks, but also that it was obligated to a comprehensive service system in addition to its specific caring subjects. The study is the first to shed light on the role of department-level strategic planning tool for service innovation. The results also indicated that the operation-level should design its own BSC as a strategic planning for service innovation.     

平衡记分卡导向企业发展战略

本文针对目前企业战略管理中存在的突出问题,即战略概念模糊、战略定位不清晰、战略配称缺失等,试图用平衡计分卡为导向实现企业发展战略,即借用“战略因果图”的巨大力量来构建企业战略框架,从而在一定程度上弥补企业战略脱节的缺陷。     

推进学习型组织创建的新视野

本文从目前各行各业推进学习型组织创建过程中遇到的问题着手,应用平衡记分卡技术,提出用于无形资产评估的战略准备度理论,分析了问题生成的原因并提出了进一步推进学习型组织创建活动的几点建议。