‘Balanced Scorecard’ as an operation-level strategic planning tool for service innovation

This study proposes a model for implementing the balanced scorecard (BSC) as an operation-level strategic planning tool in a medical service department for service innovation. The study involved four major units in a district hospital: the internal medicine ward, surgery ward, gynecology ward, and pediatrics ward. The results indicated that the nursing department not only had its own unique goals and tasks, but also that it was obligated to a comprehensive service system in addition to its specific caring subjects. The study is the first to shed light on the role of department-level strategic planning tool for service innovation. The results also indicated that the operation-level should design its own BSC as a strategic planning for service innovation.     

平衡记分卡导向企业发展战略

本文针对目前企业战略管理中存在的突出问题,即战略概念模糊、战略定位不清晰、战略配称缺失等,试图用平衡计分卡为导向实现企业发展战略,即借用“战略因果图”的巨大力量来构建企业战略框架,从而在一定程度上弥补企业战略脱节的缺陷。     

推进学习型组织创建的新视野

本文从目前各行各业推进学习型组织创建过程中遇到的问题着手,应用平衡记分卡技术,提出用于无形资产评估的战略准备度理论,分析了问题生成的原因并提出了进一步推进学习型组织创建活动的几点建议。     

平衡计分卡在房地产开发企业战略执行中应用

战略执行是战略管理中比较重要的环节，通过将平衡计分卡应用于房地产开发企业的战略分解及战略执行中，将战略分解为4个方面的衡量指标并加以跟踪考核，可以促进房地产开发企业的战略执行能力。     

Challenges to Implementing Strategic Performance Measurement Systems in Multi‐Objective Organizations: The Case of a Large Local Government Authority

A case study of the implementation of the balanced scorecard in a large local government authority is reported. Based on interview data, the factors that were perceived by senior managers to be important to the success or failure of the implementation are analysed. It is determined that scorecard measures were not effectively cascaded down to lower levels of the organization. Various inter‐related problems of leadership, training, feedback, employee empowerment and weak incentive schemes combined to cause communication difficulties which prevented the cascading problem from being effectively addressed.     

超越质量模型与平衡计分卡的异同及其启示

对于追求业绩改进的企业来说，找到最有效的业绩考评工具是极其重要的，因为业绩考评是持续改进的基础。本文在管理控制系统的四个中心问题——目标、战略与计划、业绩目标设定、奖励机制的基础上，对当今世界上最著名的两种考评工具：欧洲卓越质量模型与平衡计分卡进行了对比，并得出启示：如何将战略业绩框架成功实施于组织中应当成为管理者关注的重点问题；同时，企业应当对两种工具兼收并蓄，各取所长。     

企业战略业绩评价方法的比较与整合——基于平衡记分卡与超越平衡记分卡争论的思考

本文从对平衡记分卡的批评与反思入手,介绍了超越平衡记分卡的主要方法:绩效棱柱、战略记分卡和基于作业的盈利评价,通过新战略业绩评价方法与平衡记分卡的比较分析,揭示出各自在逻辑上和应用中的创新和局限,构建了企业战略业绩评价方法的整合模型,以期对我国企业战略业绩评价的应用实践提供参考与借鉴。     

EXCEL层次分析法模型在平衡计分卡指标中的研究与应用

平衡计分卡指标体系由具有因果关系的财务、客户、内部流程和学习与成长等维度构成。由于指标体系构成的复杂性、评价指标及权重伴随战略调整而必然发生变动,都提高了指标权重合理分配的难度,是一直困扰理论界和实务界的一个难题。本文将引入层次分析法并通过EXCEL建立层次分析法模型确定平衡计分卡中各个指标的权重,为平衡计分卡评价指标权重的分配提供了一种新的思路,以期对已采用平衡计分卡的企业能有所帮助。     

基于战略导向的全面预算管理框架探讨

本文从传统全面预算与企业战略不相联系的现状出发,探讨了战略导向全面预算管理框架的构建,并分析了在我国实施战略导向全面预算措施和条件。