Large newsvendor games

We consider a game, called newsvendor game, where several retailers, who face a random demand, can pool their resources and build a centralized inventory that stocks a single item on their behalf. Profits have to be allocated in a way that is advantageous to all the retailers. A game in characteristic form is obtained by assigning to each coalition its optimal expected profit. We consider newsvendor games with possibly an infinite number of newsvendors. We prove in great generality results about balancedness of the game, and we show that in a game with a continuum of players, under a nonatomic condition on the demand, the core is a singleton. For a particular class of demands we show how the core shrinks to a singleton when the number of players increases.     

IMPLEMENTING THE BALANCED SCORECARD: A COMPARATIVE STUDY OF TWO SPANISH CITY COUNCILS – AN INSTITUTIONAL PERSPECTIVE

The present study seeks to describe and compare the implementation of the Balanced Scorecard model in two Spanish city councils. It builds on two major theoretical approaches to Institutional Theory: New Institutional Sociology and Old Institutional Economics, that have both been applied to the study of changes in management accounting. In one of the organisations the use of the BSC was largely symbolic. In the other, a process of creating new accounting routines started to take root. Our findings suggest that new rules, implemented in conjunction with existing organisational routines, have a greater chance of gaining acceptance.     

基于战略贡献的岗位评价研究

岗位评价为企业战略发展和获取核心竞争力提供了非常明确的操作方向。然而现行岗位评价方法过多关注工作本身和所需知识技能,缺乏将岗位价值与公司战略紧密联系的逻辑关系,忽视了岗位评价的战略性思考.文章从岗位时战略贡献的视角入手,选择平衡计分卡作为战略实施的基础工具,构建出基于战略贡献的岗位评价因素研究流程图,参照岗位评价要素库,运用内容分析法分析出基于战略贡献的岗位评价通用因素、等级、权重和等级赋值。     

基于梯形模糊有序加权平均算子的再利用逆向供应链绩效评价

文章针对某包装类产品再利用逆向供应链,对平衡记分卡方法进行改进和扩展,并结合关键绩效指标KPI方法,研究了再利用逆向供应链整体绩效评价体系的构建问题。考虑到数据来源环境的模糊不确定性,引入TFOWA算子对其进行评价,给出了其应用过程中的具体步骤。最后,通过算例说明了方法的可行性和有效性。     

Enterprise Identity Management – Towards a Decision Support Framework Based on the Balanced Scorecard Approach

Enterprise Identity Management Systems (EIdMS) are an IT-based infrastructure that needs to be integrated into various business processes and related infrastructures. Assessment and preparation of decisions for the introduction need to take the costs, benefits, and the organizational settings into consideration. A variety of methods for the evaluation and decision support of new IT (e. g. EIdMS) are discussed in the literature – however, these are typically based on single dimensions (e. g. financial or technology aspects). This paper proposes a multidimensional decision support framework, based on the Balanced Scorecard concept. The presented approach introduces four perspectives and a related set of initial decision parameters to support decision making. The perspectives are (a) financial/monetary, (b) business processes, (c) supporting processes and (ICT) infrastructure and (d) information security, risks and compliance. Perspectives and adaptable sets of decision parameters also may serve as foundation for software-based decision support instruments.

The B2B-RELPERF scale and scorecard: Bringing relationship marketing theory into business-to-business practice

It is becoming increasingly important from both theoretical and managerial perspectives to measure Customer Relationship Management (CRM) as a key intangible asset. This paper seeks to bring relationship marketing theory into practice by developing a new measure of relationship performance between two firms, the business-to-business relationship performance (B2B-RELPERF) scale. Survey findings from a sample of approximately 400 purchasing managers operating in a B2B e-marketplace reveal that relationship performance is a high-order concept, composed of several distinct, yet related, dimensions: (1) relationship policies and practices, (2) relationship commitment; (3) trust in the relationship, (4) mutual cooperation; and (5) relationship satisfaction. Findings reveal that the B2B-RELPERF scale relates positively and significantly with customer loyalty. The paper also presents the B2B-RELPERF balanced scorecard, which combines tangible and intangible metrics. While existing IT solutions usually focus exclusively on the use of tangible CRM indicators, this new tool includes the “voice of the customer”. At the managerial level, both the scale and scorecard could act as useful instruments for short- and long-term management, controlling, planning, and improvement of B2B relationships. Implications for relationship marketing theory are also presented.     

企业战略绩效评价系统实证研究——基于结构方程模型

应用平衡计分卡理论构建了一套科学、实用的企业战略绩效评价指标体系,并运用结构方程高阶因子分析模型进行大样本实证研究构建了企业战略绩效评价模型,避免了传统专家打分法在权重确定时带来的主观性误差。此方法还可以扩展为企业内部业务部门的绩效评价,企业可以根据评价结果设计相应的激励体制。     

城市商业银行平衡计分卡适用性分析

目前,中国城市商业银行发展形势喜人,但是由于城商行是基于某些特定的历史原因而形成的,所以,必然存在着一些天生的缺陷。平衡计分卡理论产生于20世纪90年代,是最具影响力的现代管理理论之一,试图对中国城市商业银行运用这一理论走出困境进行了适用性分析。     

平衡计分卡在我国景区绩效评价中的运用

平衡计分卡在企业和政府的成功运用,对景区绩效评价与管理具有重要的指导意义。平衡计分卡从客户、内部流程、学习与成长和财务四个维度来评价组织绩效。在景区绩效评价实践中,景区应根据自身的内在属性及其特殊要求来构建科学的基于平衡计分卡绩效评价指标体系。在借鉴国内外已有研究成果与遵循绩效评价指标体系构建原则的前提下,结合景区特点,将景区绩效评价指标体系结构调整为景区经营管理成本、游客、景区服务流程、创新和提高四个评价维度,不同的维度设有不同的战略目标,在此基础上,在景区分阶段、有步骤地推进平衡计分卡绩效管理系统。