基于平衡计分卡的六西格玛项目选择指标体系构建

企业如何对六西格玛项目进行选择,选择一个科学的评价体系至关重要。文章借鉴了六西格玛平衡计分卡原理和SWOT企业战略管理分析理论,通过财务、顾客、内部业务流程以及学习和成长四个维度分析,最后经过咨询质量管理专家,对指标进行修正,构建了基于六西格玛平衡计分卡的评价体系,希望能够为六西格玛项目选择提供一个有益的借鉴。     

基于动态平衡记分卡的绿色供应链研究

在研究绿色供应链时利用了平衡记分卡与系统动力学相结合的方法即动态平衡记分卡的方法。根据平衡记分卡的思想,对绿色供应链从财务、顾客、内部流程和学习与发展四个层面建立了一套绩效评价指标体系,并根据该指标体系建立了相应的系统动力学仿真模型。最后对员工培训与供应链内部流程、市场占有率及利润之间的关系利用模型进行了模拟。     

深圳市各区居民生活质量评价——基于topsis法的测度

本文从经济、基础设施、基本公共服务三个方面入手,利用TOPSIS法对深圳市六区的居民生活质量进行比较分析。结果表明,原特区内四区居民生活质量显著优胜于原特区外二区,且其内部之间也存在一定差距;经济水平差异并非评价居民生活质量优劣的唯一因素,基础设施的建设、基本公共服务的推进也不可或缺;各区应根据目前发展现状,以优势带动不足,最终达到改善居民生活质量、实现市域均衡发展的目标。     

中原经济区深层城市化问题研究

实现2500万农民的深层城市化,是中原经济区"三化协调发展"的关键点,这需要解决好土地、就业、社会保障三个方面的问题。中原经济区可以通过先行先试,充分利用支持政策、经济结构调整和自身要素的特点,施行土地的集约利用,积极承接产业转移,鼓励创业等政策,并通过多种渠道筹措所需资金,推动深层城市化的顺利实现。     

基于BSC的通用航空企业预警指标体系的构建

从通用航空企业所处的内外部环境出发,以平衡计分卡为基础,设计全面的预警评价指标体系,并用因子分析法提取对企业预警起决定作用的8个因子,确定因子的权重系数,构建企业预警指标体系。该指标体系明确界定了通航企业预警方面的内部环境和外部因素指标,旨在为通航企业的预警实践提供科学可行的预测框架。     

基于系统动力学的平衡计分卡理论及其应用

当今时代急剧变化的外部环境对企业的绩效管理水平提出了新的要求,传统的绩效管理方法已经不能满足企业的需要。平衡计分卡作为一种重要的战略绩效管理方法,一经提出就受到了广泛的关注和应用,但是平衡计分卡自身也存在动态复杂性不足等理论缺陷。在分析平衡计分卡和系统动力学两者关系的基础上,给出两者相结合的实施步骤,为战略绩效管理提供决策支持。     

Balanced scorecard based performance measurement of European airlines using a hybrid multicriteria decision making approach under the fuzzy environment

The purpose of this study is to evaluate the performance of the European airlines, using a balanced scorecard perspective. Within this scope, a hybrid multi-criteria approach was used by combining the Fuzzy DEMATEL, Fuzzy ANP, and MOORA methods. The results demonstrate that customer dimensions and profit per customer are the most significant key factors in the balanced scorecard perspective. Additionally, the airline companies with the largest profit (per employee) and highest number of passengers and flights (per employee) had the best scores in the multidimensional performance results. Furthermore, the airline companies with the highest profitability and efficiency are more successful than other companies. Therefore, we recommend European airlines to focus on these aspects in order to improve their performance. This study makes an important contribution to literature by helping to solve a significant problem in the market with the proposed methodology.     

The business model and balanced scorecard in creative tourism: the ultimate strategy boosters

Despite the various studies on creative tourism, little managerial frameworks such as a business model and a balanced scorecard are investigated for this new phenomenon. The overall image that emerges from the literature is ambiguous and fuzzy. Also, many activities known as creative tourism experiences may provide new participative experiences but rarely include a creative process. This study covers a whole aspect in designing a feasibility test model for creative experiences based on balanced scorecard through qualitative content analysis and as the essence of that, a Business Model by content validity and clustering analysis. Analysis of data by the mentioned methods reveals that four perspectives and 13 critical success factors are essential for the feasibility of a creative tourism experience. In addition, 22 indicators in 3 main dimensions determine the success of a creative tourism business model. This study is part of a growing body of research focused on discovering hidden aspects of creative tourism.     

Examining the process of performance measurement system design and implementation in two Italian public service organizations

In the last two decades, the adoption of new public management (NPM) practices in the public sector has increased as public sector organizations seek to improve efficiency, effectiveness and public accountability. We present case study findings of a NPM initiative to implement balanced scorecard (BSC) performance measurement systems in two Italian public sector organizations. This study considers the question of whether the BSC development process can be effectively translated into the public sector context. Our findings highlight the importance of aligning the development of performance management systems with a greater understanding of the internal and external environment of public sector organizations. Our results further emphasize the significant role of emergent stakeholders and management culture for the success of NPM performance management initiatives.     

动态平衡计分卡在服务性行业中的应用研究

为了解决服务企业中的短视行为,帮助服务业企业进行有效的绩效管理和战略管理,鉴于服务性行业中服务利润链和平衡计分卡的相关性,把平衡计分卡这一工具引入到服务行业中。同时,考虑到平衡计分卡以往实施过程中的动态不足性,运用系统动力学工具,为服务性企业建立动态的平衡计分卡仿真模型,对不同时期的各种外部和内部环境的变化做出模拟观察,进行长期和短期的比较,从而为企业的决策提供数量化的依据,动态地支持企业的绩效管理以及战略管理。