浅论我国经济型饭店的发展

我国的中高档饭店已经选入一个成熟的发展阶段,而经济型饭店正进入发展期。文章对经济型饭店的发展状况及面临的问题进行了分析,并提出了其发展之路。     

Responding to crisis: severe acute respiratory syndrome (SARS) and hotels in Singapore

The sudden outbreak of severe acute respiratory syndrome (SARS) in Singapore in 2003 was a grave crisis for the tourism industry as a whole and highlights the importance of effectively managing and planning for such occurrences. This study looks at the particular consequences of the infectious virus for the hotel sector and reactions to the challenges posed. Further health‐related crises seem inevitable in the modern world and some guidelines for dealing with these are proposed, based on the Singapore experience and an existing framework for tourism crisis management. Copyright © 2004 John Wiley & Sons, Ltd.     

Selecting a hotel and determining salient quality attributes: a preliminary study of mature british travellers

The paper presents the findings of a survey of 104 mature British travellers, who rated the importance of 38 hotel attributes when selecting a hotel or judging its quality, through a self‐administered questionnaire distributed at local branch meetings of societies for mature people. Respondents had high expectations of hotel service quality. They were a discerning group, placing greater emphasis on value for money than on actual price or discounting alone. The findings highlighted the importance placed on service staff attitude and behaviour. Leisure facilities were found to be relatively unimportant, but certain mature‐specific attributes pertaining to mobility limitations were found to be salient to an important proportion of respondents. Significant differences were identified according to gender, age and retirement status, indicating that the mature market is heterogeneous. Copyright © 2000 John Wiley & Sons, Ltd.     

Seasonal hotel jobs: an occupation and a way of life

Research for the present study was undertaken in the summer of 1995. This paper seeks to identify whether Salaman's notion of ‘occupational communities’ exists in a sample of six British seasonal seaside hotels, a relatively unexplored sector of the hotel industry. Briefly, occupational communities have as their major focus the job itself and they are also characterised by a fusing of work and leisure activities. Interviews with 30 hotel workers indicate that seasonal, and particularly live-in workers, tend to form distinct ‘occupational communities’. These communities, however, are different to ‘traditional’ occupational communities in a number of respects. Most importantly, instead of the job itself being the focus for community formation, job importance is replaced by work situations characterised by hedonism and close social bonding. Copyright © 1999 John Wiley & Sons, Ltd.     

奥运后北京酒店业的发展策略研究

本文主要从结构调整、品牌优化、网络信息技术、及多合作方式四个方面入手,分析和总结北京酒店业在奥运过后激烈的市场竞争中如何赢得商机,谋求更大的发展。笔者会对北京酒店业的基本情况进行分析,并会列举一些国外先进酒店,希望有所帮助和启迪。     

基于ERG理论的高校酒店实习生激励机制研究

随着我国旅游业和酒店业的快速发展,酒店对人才的需求越来越迫切。许多酒店为了缓解季节性员工缺失、节约人力成本纷纷大量使用实习生。但目前实习生的管理存在着引导不足、激励不到位等问题,导致实习生对实习工作、实习酒店,甚至所在的院校产生不满。本文在梳理酒店实习生管理和激励方面文献基础上,选择ERG激励理论,分析酒店实习生的具体需求内容,并在此基础上构建基于ERG理论的酒店实习生激励机制,提出酒店、高等院校和实习生自我激励三个激励主体共同作用,对实习生的需求进行有针对性的满足,从而激发实习生的实习兴趣,提升实习的效果。     

Managerial attitudes towards environmental management among small and medium hotels in Kuala Lumpur

Empirical work on the acceptance of environmental impacts and responsibilities by hotels in developing countries is still relatively rare. There is also little work on understanding the relationship between business and environment among small and medium hotel companies. This research helps fill the knowledge gap by providing information on the responsiveness of small and medium hotels towards environmental management within the context of Kuala Lumpur, Malaysia, It explores the awareness and attitudes of small and medium hotel managers towards environmental management and their opinion on how things can be improved. Questionnaires containing Likert scale questions, supplemented by open-ended questions, were personally administered to willing participants. The findings indicate that respondents generally tend to provide positive response to the Likert scale questions, but refused or were unable to give clear answers to the open-ended questions which were designed to explore further the answers they provided. In practice, managers also did not go beyond the basic common sense of cutting their water and energy costs. These indicate a lack of clear and adequate knowledge about environmental management, and their tendency to be “politically correct” in relation to environmental issues. The paper ends with recommendations on how to improve the environmental management knowledge and know-how among managers of small and medium hotels.     

乌鲁木齐酒店低碳服务的顾客消费意向研究

本文利用调查问卷的方法,得到顾客对乌鲁木齐酒店提供低碳化服务的实际消费意向的数据,进而研究如何在低碳经济的大环境下提高顾客对酒店的低碳服务的支持度和满意度,结论表明大部分顾客认为乌市建设低碳酒店是有必要的,而且愿意接受酒店的低碳服务.     

Multiple stakeholders and middle managers: the role of the hotel financial controller

This article explores the key characteristics of the specific stakeholders for one type of middle manager, the hotel financial controller. Eleven semi-structured interviews among financial personnel showed that although some owners require on-going profits and have high expectations of middle managers, others may take a more long-term view and be less demanding. Head offices provide systems and services for the unit, but a lack of efficiency and strategic planning affects the ability of managers to do their job. The middle manager must take a proactive intrapreneurial approach in communicating and implementing corporate strategic decisions within the unit and in managing the multiple stakeholders, but in return requires more guidance, resources and support from senior management.     

A Highlight of Tourism and Hospitality Education Issues in Taiwan

ABSTRACT

This paper was written to explore the opinions of the hospitality human resource managers in Taiwan about current tourism and hospitality education provisions. Major issues regarding tourism and hospitality education in Taiwan were identified. Based on the research findings, a number of conclusions were drawn and specific suggestions for the future of the tourism and hospitality education in Taiwan were proposed.