基于KANO模型的物流服务探测研究

考虑到Kano模型的优势,设计基于Kano模型的物流服务探测模型,实现了物流服务质量因素的具体化分类,有利于物流企业进行科学的物流服务质量提升决策。通过在快递业的实证验证了模型的可行性和有效性。     

物流企业对中小企业实施物流金融服务的浅析

本文通过对目前国内中小企业在生产经营过程中普遍存在库存量大、资金沉淀、企业运营资金不足、融资困难的现象进行深入分析,提出了盘活库存货物,以物流企业为中间担保人实施抵押贷款的融资模式、物流企业贷款和委托金融机构贷款的融资模式,并对以物流企业为主导的这项业务提出了可行的操作方法和合理化措施,解决了中小企业资金不足的经营问题,同时也为物流企业开展供应链增值服务提供了创新的思路。     

浅论服务业营销的顾客关系管理

随着服务业在国民经济中的比重加大,服务业营销也理当引起企业管理者的重视。服务业营销不同于产品营销,其顾客在营销中的地位也与一般商品营销不同。通过对顾客关系进行有效管理,乃至把顾客作为服务企业的核心资产进行管理,提高顾客的满意度和忠诚度,使顾客资产价值实现保值、增值,成为服务企业的竞争优势。     

深圳市生产性服务业与工业互动关系实证研究

以深圳为实例,研究证明生产性服务业与工业之间存在正向的互动关系。一方面,投资、实际利用外资、当期技术进步对工业推动作用显著;另一方面,投资和城市化对生产性服务业推动作用明显,但实际利用外资对生产性服务业有挤出效应。     

国外两种网站信息服务管理质量评价体系的分析与综合

网站信息服务管理质量的评价对于现代化信息服务管理来说意义重大。文章首先对网站信息服务管理质量评价的内涵进行了说明;其次,分析了基于ITIL的网站信息服务管理质量评价体系,指出了该评价体系的局限性以及缺陷;然后,分析了基于用户满意度的网站信息服务管理质量评价体系,讨论了该评价体系的导人原因以及优点;最后,将两者进行了综合,建立了更加全面系统、面向用户的网站信息服务质量综合评价指标体系。该综合评价指标体系能更加有效地对网站信息服务管理的质量做出评价,从而使网站信息服务管理的质量得到不断的改进和提高。     

基于市场细分的钢材流通企业增值服务难点分析

文中对钢材流通市场上的钢材流通企业进行细分,分析不同类型企业在市场中开展增值服务的侧重点,在此基础上,着重分析了一个国企全资建立的钢材流通企业,在开展物流金融服务时遇到的难点,并提出了企业需要规模化开展增值服务来应对这类问题。     

Adapting auctions for the provision of ecosystem services at the landscape scale

Auctions, or competitive tenders, can overcome information asymmetries to efficiently allocate limited funding for ecosystem services. Most auctions focus on ecosystem services on individual properties to maximise the total amount provided. However, for many services it is not just the total quantity but their location in the landscape relative to other sites that matters. For example, biodiversity conservation may be much more effective if conserved sites are connected. Adapting auctions to address ecosystem services at the landscape scale requires an auction mechanism which can promote coordination while maintaining competition. Multi-round auctions, in which bidding is spread over a number of rounds with information provided between rounds on the location of other bids in the landscape, offer an approach to cost effectively deliver landscape-scale ecosystem services. Experimental economic testing shows these auctions deliver the most cost effective environmental outcomes when the number of rounds is unknown in advance, which minimises rent-seeking behaviour. It also shows that a form of bid-improvement rule facilitates coordination and reduces rent seeking. Where the biophysical science is well developed, such auctions should be relatively straightforward to implement and participate in, and have the potential to provide significantly better outcomes than standard ‘one-shot’ tenders.     

The adoption of Web 2.0 services: An empirical investigation

The paper investigates the factors associated with the intensity of use of three Web 2.0 services - video sharing, social networking and social bookmarking - by looking at the users' characteristics and at the technological features. It relies upon a theoretical framework that combines the diffusion of innovation model with the technology acceptance model. However, it goes beyond them by focusing not simply on the determinants of adoption, but on the determinants of the intensity of use, and by introducing variables related to the social influence. The empirical analysis is based upon a survey of 300 users of Web 2.0 services. We find that the compatibility with users' needs and behaviours plays an important role for the intensity of usage of both video sharing and social networking services, while the ease of use positively affects the intensity of usage of social networking services, but has a negative effect on the intensity of usage of video sharing services. Extrinsic job-related motivations are important drivers of the intensive usage of social bookmarking and social networking services, while sharing contents is relevant for video sharing and social networking services. Finally, individual characteristics such as age, education and IT endowment also play an important role.     

Shared wealth or nobody's land? The worth of natural capital and ecosystem services

The prerequisite for a sustainable and equitable use of common resources (the so-called Commons) must be the proper evaluation of their role within the complex network of relationships that ensure ecosystems functioning, resilience, and evolutionary dynamics. It is crucial to ascertain to what extent the common wealth is used for the common benefit. Money-based schemes for valuing the Commons, such as the so-called “willingness-to-pay”, provide a user-side evaluation perspective based on the idea that value only stems from utilization by humans. As a complement to such a point of view, we present and discuss in this paper a donor-side evaluation method (Emergy Synthesis) based on the idea that a proper measure of value can be achieved by also accounting for the work done by the biosphere in generating services and resources. It should not be disregarded that such resources and services also provide support to other species in the web of life. Emergy, a scientific measure of such environmental support, is suggested as a tool capable to assess quantity and quality of shared resources, thus providing a basis for their environmentally sound management.     

Payments for agrobiodiversity conservation services for sustained on-farm utilization of plant and animal genetic resources

This paper discusses the potential application of Payment for Ecosystem Services-like schemes to tackle market failures associated with the public good characteristics of agrobiodiversity conservation services. So called payments for agrobiodiversity conservation services (PACS) would increase the private benefits from utilizing local plant and animal genetic resources on-farm through voluntary reward mechanisms, so as to sustain their on-farm conservation. Theoretical and applied insights about PACS are discussed and attention drawn to some of the challenges to be overcome in implementing PACS. In particular, these relate to the identification of potential buyers, the complex institutional setting in which PACS might operate and the articulation of a meaningful conservation goal based on a safe minimum standard approach. The latter is urgently needed, so as to ensure that additional agrobiodiversity services are generated. Relative to a fixed pricing approach, PACS schemes that seek to overcome information asymmetries through the use of conservation auctions may be associated with significant efficiency gains. However, potential trade-offs between ecological effectiveness, economic efficiency, and social equity considerations need to be carefully evaluated.