外商直接投资与服务贸易国际竞争力——来自77个国家的经验证据

近年来,部分学者在FDI对服务贸易国际竞争力的影响效应方面进行了研究,结论却截然不同。为从一般意义上揭示两者间的关系,文章选取77个国家1980-2008年相关数据,并采取只考虑出口因素的lnRXA指数及同时考虑进出口因素的RC指数来衡量服务贸易国际竞争力,分别从总体、经济发展水平及服务业FDI限入水平三个层面进行了实证检验,结果表明:总体来看,FDI流入不会提高一国服务贸易国际竞争力,而不同经济发展水平及服务业FDI限入水平国家的FDI流入会产生不同的影响效应;除高限入水平国家外,服务业GDP不会提升服务贸易国际竞争力;服务出口及货物出口分别会对服务贸易国际竞争力产生显著的正向及负向影响效应。此外,服务贸易国际竞争力衡量指数选取的不同会造成FDI流入的影响效应产生较大差异。     

新疆生产性服务业就业吸纳能力的分析

运用就业弹性和投入产出方法和利用非线性回归模型,对新疆生产性服务业的直接就业吸纳能力进行实证分析,其结果显示新疆生产性服务业对新疆近几年就业增长做出了很大贡献。优先发展生产性服务业是解决并增加就业的重要途径。新疆在制定生产性服务业发展战略的过程中要做到：合理统筹服务业中不同行业的发展次序,加强金融服务业等对经济发展和就业的促进作用,加强城乡、农村金融机构的建设,对金融、保险、通信等就业吸纳空间大而垄断程度高的行业。应该减少行业垄断、放松市场准入,扩大就业吸纳能力。     

金融混业经营的机遇与挑战

随着世界经济全球化、贸易自由化、金融一体化不断加速,加快我国金融改革,尽快实现真正的金融混业经营是一种历史的必然选择.我国金融业发展迅速,企业和居民的金融服务需求提高,刺激并促进金融混业的发展.但在混业经营完全放开的情况下,目前已经处于市场领先的金融机构会更加强大,新起步的金融控股公司和中小型金融机构将在业务范围、人才引进、市场份额、客户资源、品牌影响力等方面面临巨大挑战.     

农村公共卫生服务效果分析和思考——基于海南省调查数据

当前村医的诊疗能力有一定提高。农村居民患者的就医意向和对村医服务态度的评价与其年龄和受教育程度密切相关,同时村医对疾病预防和控制知识的宣传不够,对微利的预防保健工作的重视不够。为更好地发挥三级医疗卫生服务网络“网底”的作用,农村公共卫生服务补偿力度应视不同地区经济发展水平而异,重点向贫困地区倾斜,建立权责分明的村卫生室绩效考核制度,明确各级财政对公共卫生服务项目的补偿比例,鼓励多元化筹资兴办村卫生室。     

Customer attitudes of stayers and defectors in B2B services: Are they really different?

Identifying attitudinal differences between stayers and defectors is important in establishing a deeper understanding of customer satisfaction and loyalty research. Both managers and academics often use global customer attitudes, such as customer satisfaction and behavioral intentions, as determinants of customer loyalty. The implicit assumption is that customer satisfaction and/or behavioral intentions are valid, and accurate, predictors of actual loyalty behaviors. This study compares customer attitudes of stayers and defectors in B2B services using respondents (primary decision makers) from a Fortune 100 company. The results show that the commonly used customer metrics of service quality, satisfaction, and behavioral intentions have some differences between stayers and defectors. However, these metrics are shown to be relatively weak differentiators of actual customer defection. The stayers and defectors are much more similar, than different, on most metrics. The most notable difference is price perceptions, where defectors appear to be more price sensitive than stayers. These findings have significant implications for the design and use of customer-focused research by managers.     

Industrial services, product innovations, and firm profitability: A multiple-group latent growth curve analysis

Manufacturers in many industries seek service-led growth beyond their product core. Yet research on the link between service revenue growth and firm profitability is still at an early stage. To shed further light on this complex relationship, we report the results of a longitudinal study based on panel data of 414 companies in the German mechanical engineering industry collected over a five-year period. Employing latent growth curve modeling and using multiple group analysis, the study provides empirical evidence for the causality between service infusion strategies and manufacturers' profit trajectories. The results also reveal differential effects of service categories and the moderating role of manufacturers' product innovation efforts. For companies with high product innovation activity, services supporting the product (SSPs) directly increase firm profitability, while services supporting the clients' actions (SSCs) do not display any link with long-term profitability. Conversely, for companies with low product innovation activity, SSCs have a significant, positive effect on firm profitability, while SSPs have only an indirect effect. In sum, our findings caution managers that service offerings do not automatically improve company profits. Manufacturers must carefully consider the fit between their service offerings and product innovation activities to grow bottom line results.     

Dr. PC: A Multimedia Management Control Case*

Dr. PC is a 50–80‐minute, in‐class management control case. The case asks students to develop a management control system for a small computer repair business. Informed initially by personal experiences, and then from viewing a consumer affairs video that depicts an employee repeatedly violating his firm’s code of conduct, students work together to outline key management controls. After viewing the video and discussing key management controls, students are then exposed to Simons’s levers of control framework and asked to develop a comprehensive management control system for the small business. The case was developed over three years with the help of 344 undergraduate, master’s, and executive students. Student feedback from earlier versions of the case indicates they found the case stimulating and effective at reaching its learning objectives of understanding the purpose of and how to design a management control system for a small business.     

我国信息服务业发展现状及对策研究

在描述我国信息服务业发展现状的基础上,分析信息服务业在发展过程中存在的问题,从优化信息服务业体系,加强企业自主创新,加快人才培养等方面提出促进我国信息服务业发展的对策。     

生产服务型企业差异化服务能力对竞争优势的影响：以钢铁行业为例

随着市场复杂性和竞争强度的日益加剧,传统的工业贸易企业逐渐向生产服务型企业转型,从而使得原来以产品传递为特点的运作,变成了以与客户互动为基础的集成服务运作。然而,以往的研究对与不同客户需求之间的互动如何影响生产服务型企业战略分析较少。文章以中国钢铁行业的调研数据和资料为基础,运用实证方法。分析了生产型服务企业的服务能力,即资源供应、需求管理以及客户战略匹配等三种形态。研究发现对不同的下游客户,差异化的服务能力对竞争优势的形成产生了不同的影响,对于大型企业,资源的供应能力和战略匹配是决定生产服务型企业竞争力的主要来源,而对于中小型企业,资源供应能力和需求管理是形成竞争力的源泉。     

High‐commitment HR practices,employee effort,and firm performance: Investigating the effects of HR practices across employee groups within professional services firms

In this study, the authors examine the relationship between high‐commitment HR practices and firm performance in professional services firms through the mediator of employee effort. In addition, they contribute to the debate in the field of strategic HRM on whether high‐commitment HR practices should be used across all employee groups within a firm. Their study's results show that high‐commitment HR practices positively relate to firm performance through employee effort for two employee groups within professional services firms. Further, they found that the relationship between effort and performance is contingent on the value of the employee group to firm competitive advantage, suggesting that companies may only want to expend the effort and resources on building a high‐commitment HR system for employee groups that are clearly tied to creating firm competitive advantage. © 2011 Wiley Periodicals, Inc.