Community in a recreational setting

Abstract

The loss of community and of traditional communal ties characteristic of modern industrial society has caused many people to search for alternative sources of social identification and solidarity. Recreational sites may afford some people opportunities for constructing communities on the basis of common interests. As part of an ongoing investigation, data have been gathered over several years to discover whether elements of community can be found in a marina's social system; evidence is being sought through examination of patterns of social interaction, the system of social ranking, and ties of affection that characterize the marina's social network. Data reveal a social organization at the marina comprising subgroups with complex interaction patterns, affective ties, and communal solidarity. It appears, therefore, that at this recreational site the structure and dynamics of an alternative form of community have been constructed by boaters.     

The role of the seven dimensions of job satisfaction in salesperson's attitudes and behaviors

To date, the majority of studies on job satisfaction use either a global measure or the JDI measure. To extend current research, this study uses the seven dimensions of job satisfaction as described by Churchill et al. [Churchill, G.A., Ford, N.M., Walker, O.C. Measuring the job satisfaction of industrial salesmen. J Mark Res 1974; 11 (3): 254-260.] to explore the relationship between job satisfaction, emotional exhaustion, organizational commitment and propensity to leave. Findings suggest that: 1) emotional exhaustion only relates to certain dimensions of job satisfaction and 2) job satisfaction dimensions related to organizational commitment and propensity to leave are not necessarily the same. Overall, this research provides an argument for the use of the seven dimension job satisfaction scale, as opposed to global measures or the JDI measure.     

The Swedish third way: an assessment of the performance and validity of the Rehn-Meidner model

This paper analyses the functioning of the Rehn–Meidnermodel in Sweden and the validity of the model's underlying theory.Both sceptics and friends of ‘the Swedish model’have exaggerated the effects of active labour market policyand solidarity wage policy on employment, inflation and growth.However, these policies have contributed to the reduction ofhysteresis effects and wage differentials in Sweden. Furthermore,Swedish experiences confirm the Rehn–Meidner view thatpositive demand shocks and expansionary macroeconomic policiesmake it difficult to combine full employment with price stability,economic growth and equity even if central wage negotiationsare coordinated and trade unions willingly accept wage restraint.     

The involvement and influence of emotions in problematic business relationships

This paper discusses emotions as mediators in business-to-business relationships which is an understudied topic. Yet within consumer marketing, emotions have been widely studied, and calls have been made for business relationship research to take account of managers' emotions. This study addresses the gap by firstly establishing the relevance of emotions in problematic business relationships and secondly showing how emotions are a major component in determining the outcomes of the problematic relationships. Interview data in the form of narratives describing problematic relationships is analyzed and identifies both the emotions experienced by participants and their role in the future course of the business relationship.     

Celebrity endorsement in tourism: Attention,emotional arousal and familiarity

Celebrity endorsement in tourism is utilised by global marketing practitioners to attract tourists to visit destinations. Despite this, studies are yet to assess the efficacy of two specific types of celebrity endorsement, a celebrity from the host country (host celebrity) vs. a celebrity from the country-of-origin (origin celebrity). Utilising the match-up hypothesis, this research applied a quasi-experimental design, consisting of a mixed method approach, which combined eye-tracking and self-report data. Convergent results across three studies demonstrate that an origin celebrity elicits a higher intention to visit, mediated by the emotional arousal evoked from the endorsement. Eye-tracking analysis demonstrated that an origin celebrity elicits a higher degree of visual attention and emotional arousal when the advertised scenery is familiar. However, this promotion effect disappears in unfamiliar scenery. This research contributes to an evolving debate on celebrity endorsement in tourism, revealing the psychological and physiological mechanisms underpinning the effectiveness of destination marketing campaigns.     

Are social media bad for your employees? Effects of at-work break activities on recovery experiences

Since social media has become a fundamental part of the daily activities of people, the purpose of this study was to explore social media use by focusing on job demands that may explain why employees perceive social media are vital for them at work. Further, this study seeks to understand how employees use social media at work to experience recovery. Questionnaires were collected from current frontline hospitality non-managerial and managerial employees in the United States. Structural equation modeling was employed to analyze data. Results of the study confirm that at-work break activities including social and non-media break activities can be a channel for employees to experience recovery and deal with job demands. Moreover, the results suggest that at-work break activities are an important mediator between job demands and recovery experiences. Social media break activities also moderated the mediation effect of non-social media break activities between job demands and recovery experiences.     

Emotional labor in a non-isolated service encounter - The impact of customer observation on perceived authenticity and perceived fairness

Emotional labor is a frequently discussed topic in the service literature because of its varying effects on customers' evaluation processes. Previous research has primarily investigated the effects of emotional labor from an employee-customer perspective. This article considers customer copresence and argues that the observed interaction between an employee and another customer affects the focal customer's evaluation process. An extended customer-employee-customer model is presented and empirically tested in a pharmacy setting. The findings show that distinctive emotional labor affects customers' perceptions of authenticity and fairness. This study presents a more nuanced account of the effectiveness of emotional labor and provides managers with advice to enhance point-of-sale interactions.     

Commons and cooperatives: A new governance of collective action

The Social and Solidarity Economy (SSE) is emerging as a social movement capable of moving society beyond the imbalances of the capitalist market economy and its top‐down regulation by the state. But the SSE's progress has been slow while unresolved challenges (e.g., climate, inequality) continue to intensify. Among communitarian responses to these challenges, the commons have shown great potential as a shared governance mechanism for the responsible management of common‐pool resources. To the extent that this success encourages broader applicability for commons, we focus also on commoning as crucial social practice rooted in collective action and adaptive governance. Adding this dimension of activism opens the possibility of enriching the SSE both in theory and practice for the purpose of strengthening its institutional make‐up, in particular cooperatives occupying a central position in SSE. Commoning enables us to conceive of tangible connections between commons and cooperatives as complementary modes of anti‐capitalist organization. We can illustrate this complementarity by analyzing how Ostrom's “design principles” for commons can help strengthen the ICA's Cooperative Principles. Useful lessons can be learned from concrete examples of commons–cooperative alliances, such as Ecuador's Buen Vivir initiative, the Enercoop PACA project in France, and Oakland's OmniCommons space.     

Engaging and retaining customers with AI and employee service

Artificial intelligence (AI) permeates in service organisations as a tool to enhance operational efficiency and improve customer experience. Reports show that most consumers prefer human interactions with service employees. Drawing on this observation, the current study examines how customers' service experiences with employees and AI influence customer engagement and loyalty. Customers’ emotional intelligence is proposed as a moderator between service experience and customer engagement. The study was conducted with hotel customers in Australia. The results show that whilst both service experience with employees and AI are significantly related to customer engagement and loyalty, only certain dimensions make significant unique variances in the outcome variables. The findings indicate that customers prefer employee service. These service experiences also have significant partial mediation effects on customer loyalty. Emotional intelligence has a significant moderation effect on customer engagement. Discussion of these findings and implications derived from this study concludes this paper.     

家族企业创业导向与企业成长：社会情感财富与制度环境的调节作用

旨在研究家族企业创业导向对企业成长的影响,并探讨社会情感财富和制度环境在二者之间的调节作用。运用8个省份家族企业问卷调查数据进行分析检验,结果表明：①家族企业创业导向对企业成长具有显著正向影响;②社会情感财富不同对家族企业创业导向与企业成长关系的影响不同,家族控制正向调节家族企业创业导向与企业成长关系,家族代际传承意愿负向调节家族企业创业导向与企业成长关系,即随着家族控制意愿的增强或家族代际传承意愿的降低,家族企业创业导向对企业成长的影响增大;③制度环境正向调节家族企业创业导向与企业成长关系,即随着制度环境的改善,家族企业创业导向对企业成长的影响增大。