服务型商业模式中价值主张创新对价值共创的影响机理

服务型商业模式是以服务为主导逻辑的经济环境下企业商业模式的创新。以价值主张画布为载体,探讨服务型商业模式对价值共创的影响机理。运用扎根案例研究方法,基于“价值共创主体（价值主张）→价值共创客体（价值创造）→价值共创行为（价值传递）→价值共创情境（价值获取）”的价值共创循环逻辑,识别出价值主张的共振性、场景性、精准性、互惠性4个属性特征,验证了其对企业与顾客的价值主张、产品市场、财务绩效3个方面的匹配。同时,建立起关系框架,希望为中国情境下传统企业转型升级提供借鉴。研究表明,服务型商业模式通过提供情感型价值主张实现企业商业模式创新,进而正向影响价值共创。     

变革型领导对员工创新行为的影响机制:一个跨层次模型研究

以山东省两家高新技术企业251名员工为样本,以情感事件理论和计划行为理论为基础,运用结构方程模型（SEM）和多层线性模型（HLM）,验证了心理资本在变革型领导与员工创新行为间关系的中介作用以及团队情绪氛围对该关系的跨层次调节作用。结果表明：变革型领导与员工创新行为显著正相关;员工心理资本在变革型领导与员工创新行为关系中起完全中介作用;团队情绪氛围正向调节变革型领导对员工心理资本的影响,即团队情绪氛围水平越高,变革型领导与员工心理资本的正向关系越强。     

商业模式创新中场景价值共创动因及作用机理研究

随着智慧互联技术的创新性应用,产品智能化、服务化、情感化发展趋势日益明显,用户需求在时间、地理空间及情感方面的高度耦合引起商业应用场景的海量涌现。由此,场景化商业模式创新在现实商业应用层面越来越广泛,并引起了学术界的高度关注。立足于商业模式新视角,探究场景构成要素、场景价值创造动因及其作用机理,以价值创造为核心,以情感体验、社群渠道、连接机制为场景的潜变量,论证了场景价值是基于顾客生活方式和生活细节的情感体验,并在特定消费情景中由企业与顾客共同创造、顾客自己独立创造出来的价值。研究成果打开了商业模式视角下对场景价值探究的黑箱,对现有企业商业模式创新设计提供了有益借鉴。     

Sentiment mining of online reviews of peer-to-peer accommodations: Customer emotional heterogeneity and its influencing factors

The polarized problem of customers' emotional experiences in peer-to-peer accommodations has been exposed and needs urgent solution. However, a research gap remains in understanding the emotional heterogeneity. Therefore, this study explores customers' emotional heterogeneity and drivers for peer-to-peer accommodations using deep learning technologies and social network analysis. The results reveal that: For common causes, the environment is a core driver of customer emotions; While services are not necessary to positive emotions. For special causes, price value and location can stimulate customers' positive emotions, while their absence cannot affect negative emotions; The absence of household amenities cannot hinder the formation of positive emotions; While booking information triggers customers' negative emotions. This study clarifies complex demands of customer emotional experiences in sharing economy and provides a multiple emotional heterogeneity perspective for mining the emotional causes of peer-to-peer accommodation customers. Furthermore, it contributes to implications for improving customer emotional experience with differentiated strategies.     

关于团结协作是教师与同事关系中的道德要求的探讨

教师职业道德是一般社会道德在教师职业中的具体体现,有其自身的特殊性质和鲜明的职业特征:它是理想人格的塑造者,是传统道德的汇聚者和弘扬者,是社会道德的创导者,是未来道德的启迪者。然而,教师之间互相支持,相互帮助,建立教师集体,也是师德的一个重要方面。人才的成长,有赖于全体教师的长期团结协作。     

Considering Tobler's first law of geography in a tourism context

Despite potential benefits from applying Tobler's law in a tourism context, the law has been used sparingly within the tourism literature. This study seeks to expand the use of Tobler's law in tourism research by examining the relationship between tourists' distance travelled to a destination and the perceived degree of emotional closeness such visitors have with community residents. In doing so, visitor data from three uniquely distinct Texas destinations were analyzed. Results suggest that visitors to the destinations not only differed in their average travel distances, but also the perceived levels of emotional solidarity with residents. Results supported Tobler's law in a tourism context, whereby results indicated that the further an individual travelled to a destination, the less they agreed with feeling close to destination residents. Implications and future research direction opportunities are offered at the close of the work.     

Customer responses to intercultural communication accommodation strategies in hospitality service encounters

With the increasing pace of globalization, hospitality firms are serving more and more international customers from distinctively different cultural backgrounds. In order to enhance intercultural consumption experiences, some hospitality firms have implemented two types of communication accommodation strategies: (a) match the cultural background of the service provider and the customer and/or (b) use the customer's native language to facilitate communications. This study aims to examine how such intercultural communication accommodations influence customers’ service encounter experiences. A 4 (communication accommodation: language congruence, ethnic congruence, language and ethnic congruence, and no accommodation) × 2 (focus of communication accommodation: intercultural vs. interpersonal) factorial between-subject experimental design was employed using videotaped hotel check-in scenarios as experimental stimuli. The findings suggest that consumers respond to communication accommodation strategies with increased felt pleasure, arousal, and dominance. Furthermore, accommodation strategies contributed to the perceived symbolic value of the service encounter, especially when employees expressed the intercultural focus of communication accommodation practices. The study results provide insights for hospitality practitioners in managing service encounters in today's highly global world.     

Affective diversity and emotional intelligence in cross-functional sourcing teams

In cross-functional sourcing teams, differences in goals and personality traits can lead to tensions and reduced effectiveness. Diversity in teams can be conceptualized as surface-level diversity (e.g., gender, nationality) or as deep-level diversity (e.g., personality, attitudes). This study investigates the potentially negative effects of one category of deep-level diversity – namely, affective trait diversity – on sourcing team performance and how such negative effects might be mitigated through team members' emotional intelligence. The study analyzes a sample of 88 sourcing teams (234 team members) using moderated regression analyses. Sourcing team cohesion is found to fully mediate the relationship between affective diversity and team performance, while the collective emotional intelligence of the sourcing team positively moderates the diversity-cohesion relationship (moderated mediation). Thus, this study provides insights into both the mechanics of team diversity and the critical role of collective emotional intelligence in sourcing teams and thereby enables supply managers to better understand cross-functional team setups and effectiveness.     

The role of information asymmetry in the choice of entrepreneurial exit routes

Our quantitative study investigates the determinants of internal versus external exit routes in family firms. Building on information asymmetry theory, we examine how an owner's inferior knowledge about the abilities of potential external entrants (in contrast to family internal successors) renders a family internal transfer more likely. This information asymmetry, however, can be mitigated by activities such as owners' screening and transfer candidates' signaling efforts to reveal the candidates' abilities. Our data exhibits a positive effect of signaling and an inverted U-shaped effect of screening on the probability of external exit routes. Firm age, as a driver of emotional attachment, weakens these effects.     

Green shoots from the grass roots? The National Shop Stewards Network

This paper presents an analysis of the significance of the Internet in rebuilding a shop stewards movement in a time of circumscribed trade union organisation and power. It takes the National Shop Stewards Network as the focus for empirical research and places the argument within the broader context of two historical periods of trade union activity. The study finds significant historical parallels in terms of the key questions of the relationship between a network and a movement and the virtual and real worlds. It suggests that the Internet is particularly significant in forging horizontal rather than vertical links between shop stewards and unions and also provides the potential for mutual support and solidarity. However, the empirical research suggests different levels of engagement with the network, which the paper categorises and it also illustrates how a political party can become engaged in the networking activity.