谦卑型领导对员工建言行为的影响：心理安全感与主动型人格的作用

谦卑型领导是“自下而上”领导研究思潮中近年兴起的一个热点话题,其有效性及相应作用机制仍有待开展更多研究予以明确。文章运用结构方程建模和路径分析的统计方法,根据260份有效问卷的调查数据探讨了谦卑型领导对员工建言行为的影响及其作用机制。结果表明：谦卑型领导对员工建言行为具有显著的正向预测作用,并且员工心理安全感能部分地中介上述关系,而员工主动型人格则能通过在该间接路径的第一阶段正向调节心理安全感的中介效应,使得谦卑型领导通过心理安全感的中介作用而促进员工建言行为的间接效应在主动型人格较强的员工身上表现更明显。     

Shaping Retail Brand Personality Perceptions by Bodily Experiences

Customer experiences play an important role in retail brand management. This research investigates how bodily experiences in retail environments influence customers’ perceptions of retail brand personalities. Based on research on human personality perception, we propose that bodily experiences transfer metaphoric meaning to customers’ brand perceptions. In a field experiment and a lab experiment we manipulated participants’ bodily experiences (feeling of hardness and temperature) and consistently found a metaphor-specific transfer of experiences to retail brand personality perceptions (on the dimensions “ruggedness” and “warmth”). A third study reveals the mechanism behind the effect and demonstrates concept activation elicited by bodily experiences in customers’ minds.     

Toward an Understanding of Donor Loyalty: Demographics,Personality, Persuasion,and Revenue

Donor loyalty is linked to revenue generation in nonprofit organizations. This study utilized a consumer-based marketing approach to donors and their contributions via examining loyalty to nonprofit organizations. Through a detailed literature review that identified five specific hypotheses, tested using a secondary analysis of a large survey, and the design and implementation of a second (online) survey, this article empirically assesses donor loyalty and provides findings that develop the literature, support practice, and identify areas of future research. The results demonstrate the linkages between donor loyalty and revenue, and provide a deeper understanding of the relationship of demographic factors, preference for consistency, materialism, and maximization to donor loyalty. Notably, the results clearly illustrate that habitual switchers donate substantially less than loyal donors. A series of areas for future research are identified and a number of recommendations are provided to practitioners vis-à-vis understanding their donors and enhancing their revenues through donations.     

Service recovery expectation model – from the perspectives of consumers

This paper explores the influence of the major attributes of consumers, such as personality traits, gender, number of consumptions, and levels of involvement, on service recovery expectations. A combination of linear multivariate statistical analysis and nonlinear fuzzy neural network models is further used to analyse data and validate hypotheses. Consumers of middle-to-high-end Chinese restaurant chains are sampled as the interactions between these restaurants and consumers are frequent. The empirical research finds that old customers have lower expectations of service recovery than new ones and male consumers have lower expectations than female consumers. Extrovert-type consumers have lower expectations of service recovery than introvert-type consumers. There is a positive correlation between consumers' involvement and service recovery expectation. As this paper examines the expectations of service recovery from the perspectives of consumers, it aims to help companies use pre-processing of service recovery as a precautionary measure, rather than as a remedial measure as mostly seen. Different from the vast majority of literature that deals with the issue by focusing on western enterprises, this paper uses small-and-medium enterprises in Taiwan and constructs management implications accordingly.     

浅谈“苹果”的“人格魅力”

苹果公司作为全球知名公司,拥有着数量极其庞大的＂果粉＂。每逢苹果公司生产的产品有新品发布,都会引起果粉的疯狂尖叫,媒体的广泛关注。在引领世界潮流上,苹果公司无疑是其中的＂弄潮儿＂。无论是产品的外形设计、包装设计还是品牌形象设计上,都让人印象深刻。苹果公司的成功离不开它本身所展现出来的＂人格魅力＂。本文通过分析苹果公司创造出的＂人性＂和＂文化＂,从而得出结论：苹果的出现改变了世界,改变了我们的生活。     

Women's Responses to Sex in Advertising

Abstract

Advertising researchers have neglected to analyze women's reactions to sexual appeals, and researchers are just beginning to recognize the utility of personality variables as predictors of responses to sex in advertising. This study addresses both areas by testing women's reactions to a sexual commercial, and examining the relationship between women's sexual schemas with their responses. Sexual schemas are people's cognitive views of themselves that predict approach/avoidance to sexual behavior and sexual information. Overall, women who have more positive sexual self-schemas (sex positive) were found to have more positive attitudes-toward-the-ad and brand interest for the sexual ad. Purchase intention, however, was not affected. The findings and their implications are discussed.     

Private label personality: applying brand personality to private label brands

Private label brands (PLBs) are an important facet of the retail offering within the supermarket sector. Although research has focused on the risk factors of private label purchasing, there has been little research that explores the brand management of private labels including the development of a brand personality. In this study, we investigate how the Aaker brand personality scale applies to a PLB available in two different retail chains and examine its effect on customer attitudes towards private label quality. A factor analysis of these brand personality measurement items shows that five dimensions, confidence (a new dimension), sincerity, ruggedness, excitement and competence are relevant for PLBs. Although much of the original Aaker scale was included in the analysis, one factor, sophistication, was not evident. A regression analysis shows that all private label personality dimensions influenced the private label quality measure with the confidence and sincerity dimensions having the greatest impact.     

Internet media personality: scale development and advertising implications

This study explores the personality of Internet media and develops a multidimensional measurement scale to assess personality across diverse entities, including social networking sites, search engines, portals, and shopping sites. Through a series of qualitative and quantitative methods, including exploratory factor analysis and confirmatory factor analysis, the present study identifies a set of 30 personality traits that represent five unique dimensions of Internet media personality: Intelligent, Amusing, Convenient, Sociable, and Confusing. This study found that different pairs of brand and Internet media personality dimensions yield different effects on attitude toward advertising brands. Practical implications for marketers and advertisers, as well as theoretical implications for advertising researchers, are discussed.     

The Effects of Spokes-Characters' Personalities of Food Products on Source Credibility

Personified spokes-characters can be created and controlled in ways in which advertisers want to establish and maintain the images and personalities of the food products. This research explores the relationships between spokes-characters' personality dimensions and source credibility dimensions, including expertise, trustworthiness, and attractiveness. The overall findings suggest that different spokes-character personality dimensions influence the source credibility dimensions differently and that both sincerity and competence are the two most significant spokes-character personality dimensions to increase the levels of source expertise, trustworthiness, and attractiveness.     

The brand personality dimensions of business-to-business firms: a content analysis of employer reviews on social media

ABSTRACT

Purpose: The purpose of this paper is to explore the brand personalities that employees are creating of their employer brands, in particular business-to-business (B-to-B) brands, when describing these brands on social media. We examine how the brand personalities, based on written online reviews, differ between high- and low-ranked, and high- and low-rated brands.

Methodology/Approach: 6,300 written employee reviews from a social media platform, Glassdoor, are used for content analysis in DICTION, to determine the brand personality dimensions they communicate (J. L). An independent B-to-B brand ranking data source, Brandwatch, is used as a reference to various brands’ level of ranking, while an ANOVA test is used to determine whether there is a difference in the brand personality trait means when comparing high and low-ranked, and high- and low-rated brands.

Findings: Our findings suggest that a strong social media presence does not equate to a strong employer brand personality perception among employees, since there are no significant differences between B-to-B firms based on their rankings.

Research Implications: Extant literature has mostly explored the impact of either critical reviews or favourable customer ratings and reviews on company performance, with very little research focusing on the B-to-B context. In addition, research employing DICTION for the purposes of content analysis of reviews is sparse. The methodology used in this study could thus be employed to further compare and contrast the reviews from a single company, dividing top and low starred reviews to compare discrepancies.

Practical Implications: The results of this study show how online shared employee experiences of employer brands contribute to the formation of a distinct employer brand personality. From a managerial viewpoint, engaging with current and past employees and being cognizant of the online narratives that they share on social media, may be an early indicator of where the firm is lacking (or showing strength) in its’ employee engagement. This would offer a way for firms to both understand their employer brand personality as well as gauge how they compare to top employers in a specific sector or industry.

Originality/Value/Contribution: The study attempts to grow the literature of employee brand engagement in a B-to-B context, by recognizing the important role that employees play in engaging with their employer brand online. Two main contributions are offered. The first contribution relates to the finding that employees perceive highly-rated B-to-B brands as being more competent, exciting, sincere and sophisticated than low-rated B-to-B brands. Second, the methodology used in this study proves to be a novel and accurate way of comparing employee reviews and perceived employer brand personality, with the employer-created intended brand image.