现代酒店连锁经营优势及其运行策略探讨

文章首先介绍了现代酒店连锁经营的背景,然后阐述了其经营的优势,剖析了其经营形式和运行模式,并就做好现代酒店连锁经营的具体策略进行了探讨。     

高职酒店管理专业实景化教改探究

高职酒店管理专业必须和酒店企业深入合作才能培养出行业所需的人才,我院酒店管理专业自2005年开始以"工学交替"为教改的切入点,针对酒店管理专业的特色,精选合作酒店企业,积极推行以专业技能、职业素质培养为核心的实景化教改,本文在此做一些探究。     

饭店个性化服务经营模式研究

饭店的个性化是市场发展的必然要求,也是人类社会进步的表现,文章从不同的角度和层次划分出了饭店个性化服务的内容,探讨了饭店个性化经营的两类模式:第一类是以具有某种鲜明个性的潜在顾客为目标市场的个性化饭店,第二类则是饭店针对不同顾客的个性需求提供差别化产品。目前我国大部分消费者对饭店产品的个性化需求还不具备普遍性、迫切性和经济承受能力,适合自己发展的服务模式。     

Emic and etic interpretations of engagement with a consumer-to-consumer online auction site

This paper provides emic and etic interpretations of engagement with a consumer-to-consumer (C2C) online auction site, based on in-depth interviews with buyers. The study exposes three misconceptions about online C2C auctions; that the interaction between parties occurs exclusively online, that the relation between buyers and sellers is purely transactional in nature, and that the interaction between buyers and sellers does not lead to ongoing business relationships. The paper reveals the utilitarian, hedonic and social benefits that are the bases of engagement with the auction site. Social benefits materialize for auction buyers during offline exchanges. The paper also reveals marketer incentives and structural disincentives for consumers' ongoing use of the auction site.     

The Assimilative and Contrastive Effects of Word-of-Mouth Volume: An Experimental Examination of Online Consumer Ratings

The popularity of online rate-and-review websites has increased the importance of word-of-mouth (WOM) volume (number of ratings) yet the retail literature has not paid adequate attention to understanding its impact. This paper highlights WOM volume as a high-scope, decision-making cue upon which the influence of other WOM-relevant characteristics on a WOM message's persuability depends. We begin, via a pretest, by demonstrating the intuitive expectation that high volume, relative to low volume, accentuates or assimilates perceptions of positivity or negativity of WOM targets. Then, through two experimental studies, we show that depending upon how high volume interacts with WOM consensus and consumer decision precommitment, it can contrast preference away from the valence of a target also. In our third and final experimental study, we demonstrate that consumers differ in their susceptibility to the influence of high volume. Those with a higher desire to be different from others, compared to those with a higher desire to be similar, are resistant to high volume's assimilative sway and do not show the valence-accentuating effects demonstrated in the pretest. Retail managers and researchers should find these insights about the different roles of WOM volume beneficial.     

Managing customer experiences in online product communities

Many companies have established online product communities or forums as a vehicle to extend product support services to their customers. Customers' interactions in such online forums with peer customers and vendor representatives resolve their product-related queries as well as inform on their product purchase decisions. Despite the significance of such interactions, there has been limited theoretical attention so far on how companies can manage customer experiences in online product communities. Drawing on theories and concepts from diverse areas including computer-mediated communication, consumer psychology, and online communities, this study proposes a four dimensional construct - Online Community Experience (OCE) - to capture customer experiences in such online product communities, and examines its impact on customer attitudes regarding the product, the company, and the quality of service. Data collected from customers in online product forums offered by four companies is used to test the study hypotheses. Implications for research on online consumer behavior and marketing are discussed.     

我国省域饭店业经营绩效时空演化研究

基于1994-2008年中国大陆各省市区星级饭店统计数据,采用层次分析法和综合指数法,分析各省市饭店业经营绩效时空演变特征和形成机理,认为宏观经济环境、旅游业发展以及企业规模等因素与饭店业经营绩效正相关,但在影响程度上表现出不同的显著性和区域差异性;危机事件与饭店经营绩效主要呈负相关,但又表现出影响时效的短暂性和范围的局地性。     

A model of adolescents' online consumer self-efficacy (OCSE)

This paper investigates adolescent online shopping and self-efficacy development in the virtual setting. The authors present and test a model of antecedents and mediators to two dimensions of online consumer self-efficacy. Additionally, a discriminant analysis finds that more involved adolescent online shoppers can be differentiated from less involved online shoppers on key variables of interest-shopping motivations, self-efficacies, shopping behaviors, and relative influence in household decision-making.     

The impact of the introduction and use of an informational website on offline customer buying behavior

Do customers increase or decrease their spending in response to the introduction of an informational website? To answer this question, this study considers the effects of the introduction and use of an informational website by a large national retailer on offline customer buying behavior. More specifically, we study a website's effects on the number of shopping trips and the amount spent per category per shopping trip. The model is calibrated through the estimation of a Poisson model (shopping trips) and a type-II tobit model (the amount spent per category per shopping trip), with effect parameters that vary across customers. For the focal retailer, an informational website creates more bad than good news; most website visitors engage in fewer shopping trips and spend less in all product categories. The authors also compare the characteristics of shoppers who exhibit negative website effects with those few shoppers who show positive effects and thus derive key implications for research and practice.     

酒店管理专业实习过程管理研究

专业实习是酒店管理专业学生学习过程中必不可少的实践教学环节,从形式上来说,几乎所有的酒店管理专业都比较重视专业实习环节,但通常情况下,实际的实习效果和预期的实习目标之间还存在着较大偏差。针对酒店管理专业实习现存的各种问题,通过问卷调查、实习日志阅读、师生交流等方式进行信息搜集和探索研究,意在为酒店实习的过程管理提供相应对策,改善实习效果,实现酒店管理专业的可持续发展。