旅游和酒店管理服务与礼仪

文章由服务和礼仪的概念着手,深入探究服务礼仪对于促进旅游和酒店服务行业长足发展的重要意义。在市场竞争异常激烈的酒店服务行业,注重服务的改进和礼仪的培养,往往能为酒店服务行业带来相当可观的收益。     

The relationship between leader-member relations,job satisfaction and organizational commitment in international tourist hotels in Taiwan

The tourism industry is an indicator of the degree of internationalization and modernization of a country; and hotels are a key part in the tourism industry. According to studies on foreign tourists to Taiwan, expenses for international hotels make up the major portion of the tourists' total costs. Hence, international hotels play a significant role in the industry. The population for this study is 60 international hotels approved by the Taiwan Tourism Bureau. The sample is formed by 24 of these hotels. A questionnaire survey was conducted and 303 valid replies were received. The research analyzes cause and effect relationships among leader-member relations, as well as organizational commitment and job satisfaction utilizing structural equation modeling. The results show that job satisfaction is the mediating variable between organization commitment and leader-member relations.     

Job stress,coping strategies,and burnout among hotel industry supervisors in Taiwan

The complex and changing environment of the hospitality industry presents a never ending array of stimuli, pressures and demands which can become sources of stress for hotel supervisors. A focus on the identification of current and potential stressors in organizations, and the development of strategies which individuals and management may use to manage and reduce stress effectively, is imperative. This study is to investigate the perceived level of stress of hotel supervisors, to establish frequency of the use of various coping strategies, and to determine the burnout rate. This study also empirically examines the relationships among stress, coping strategies, and job burnout. A convenient sample of hotel supervisors of large hotels in Taiwan was selected. The return of 298 questionnaires represented 74.5% of the total supervisors surveyed. The study findings suggest that the major job stress of hotel supervisors originates from task characteristic and workload. Moreover, a direct action coping strategy may allow one to perceive the situations as opportunities and may, in turn, contribute to reduce job stress. Furthermore, hotel supervisors experience a lower level of burnout if they apply more direct action strategies in coping with the pressures of their job. The results of this study can be used as part of guidelines including what should be considered to reduce job stress and burnout in the work environment.     

The impact of SARS on China's human resources: implications for the labour market and level of unemployment in the service sector in Beijing,Guangzhou and Shanghai

In this paper, we examine the effects of SARS (Severe Acute Respiratory Syndrome) on China's human resources, its labour-market and its level of employment and unemployment, looking specifically at what was one of its economically most vulnerable points, the hotel industry. The paper hypothesizes that the greatest impact would be on human resources in the service-industries and on particular sub-sectors, such as employment in hotels, located in three main cities in the PRC, in Beijing, Guangzhou and Shanghai, catering to both overseas as well as domestic tourism. It tentatively concludes that the almost dramatic demand and supply ‘shocks’ may have directly affected both the demand for and the supply of labour in the sub-sector, with discernable employment consequences.     

科技期刊出版业务流程的案例研究

本文基于业务沆程再造理论、数字内容理论和开放存取的技术方法,针对两种典型的样本期刊,对出版业务流程进行了对比研究。案例研究发现,传统期刊的出版业务流程在成本、质量、服务、速度等方面存在严重的缺欠,而再造后的网络期刊出版节约了时间和资金,提高了质量,加强了互动的服务,提高了效率,实现了整个出版工作的协调一致,取得了戏剧性的效果。基于此,本文提出对科技期刊业务流程再造的思考。     

Sharing my way to success: A case study on developing entrepreneurial ventures using social capital in an OSS community

While Open Source Software (OSS) communities provide opportunities for knowledge creation, we have a limited understanding of how entrepreneurs leverage OSS communities for their entrepreneurial ventures. Using social capital theory in a mixed methods case study, we compare entrepreneur and non-entrepreneur behaviors to investigate how entrepreneurs build social capital within an OSS community. This study shows that entrepreneurs differentiate themselves from non-entrepreneurs by focusing on cognitive and relational capital building activities, which in return makes it possible for them to leverage their social capital to influence and shape the environment in which they are operating. Our findings suggest that entrepreneurs strategically select which activities within the community to expend their limited resources on (e.g., developing code over participating in email conversations) and build their social capital more through their actions than through their words (e.g., showing their commitment to the community through code commits, bug fixes, and documentation). Given the liabilities of newness and smallness as well as other challenges faced by entrepreneurs, applying an open innovation strategy in OSS communities could be one approach where entrepreneurs, by developing and freely revealing their intellectual property to the community, share their way to success via OSS-infused entrepreneurial business ventures.     

浅析文化内涵在主题酒店设计中的表达

经济的发展推动了物质的提升,物质的提升带来了精神生活的改变,物质和精神需求的层次已不可同日而语,消费者对待消费也越发的理性,消费的个性化特征也越来越显著,主题化的事物也普遍得到消费者的青睐,这对酒店的形成提供了一个很好地发展方式和形式。怎样在本土建设主题酒店,让主题酒店融入本土风情人文以及外来主题酒店入驻本土人文并以怎样的形式展现,是现在酒店发展的一个很核心的问题。要为客户留下记忆深刻的独特体验,就需要主题酒店富有灵魂和更深层次的含义,这也是主题酒店最大的核心竞争力。     

关于五星级酒店的能源管理实施及方案

本文针对我国大酒店节能发展状况进行了有效的分析,同时提出能源管理在五星级酒店中的市场透视,从而定制能源管理在五星级酒店中的几点实施方法。     

知识产品在线定制的交易成本分析及其治理机制研究

近期国内外出现了一批专注于知识产品定制交易的在线市场。虽然这些在线市场可以降低交易双方的搜索成本,但面临着由各种因素引发的高交易成本的挑战。文章从知识产品在线定制交易的特点出发,刻画了此类交易中主要的交易成本因素,构造了一个交易成本分析框架,并基于该框架讨论了可用的交易成本治理机制,最后观察了国内外三个典型的知识产品在线定制市场的交易成本治理实践。文章为知识产品在线定制的市场设计和管理提供了理论指导和实践经验。     

浅析“酒店服务质量管理”

由于社会的日益开放,人民经济水平的提高,高星级酒店日渐增多。但是许多酒店为了吸引更多的顾客,追求更高的经济效益而盲目追求酒店的豪华档次,忽略了酒店商品最根本的内涵———服务。在这形势下许多管理者及研究者不断探讨和研究,例举了大量具有实效性的方案,以争取为酒店行业提升"酒店服务质量管理水平"提供很好的参考依据。