Positive emotions and behavioral intentions of customers in full-service restaurants: Does aesthetic labor matter?

Based on the Mehrabian–Russell model, this study investigates whether aesthetic labor performance affects the positive emotions and behavioral intentions of customers in full-service restaurants. This research also identifies the mediating effects of positive emotions on aesthetic labor and behavioral intentions. A total of 320 valid questionnaires were collected from the customers of a well-known chain of restaurants in Taiwan. Structural equation modeling was used to estimate a model linking aesthetic labor, positive emotions, and behavioral intentions. The results revealed that aesthetic labor positively and significantly influences positive emotions and behavioral intentions, and that positive emotions positively and significantly influence behavioral intentions. However, when the control variables of food quality, ambiance, and service quality were added, aesthetic labor did not positively influence behavioral intentions. In addition, positive emotions did not mediate the relationship between aesthetic labor and behavioral intentions. Finally, we provide a discussion on practical implications and suggestions for future research.     

Perceived organizational diversity and employee behavior

While the impact of organizational diversity on employee work outcomes has received significant research attention, there is a dearth of literature in hospitality settings, particularly in Eastern cultures. Integrating the Social Identity Theory and diversity literature, this study, using data collected from 22 hotels in Taiwan, examined the relationship of perceived organizational diversity with Job Performance (JP), Organizational Citizenship Behaviors (OCB) and Turnover Intention. The results indicated that the level of diversity perceived by hotel employees, significantly influenced employee JP and OCB. Ethnicity status also moderated the relationship between the perception of diversity levels and employee turnover intention. Specifically, a negative relationship between perceived diversity and turnover intention was observed among indigenous employees while a positive relationship was observed among non-indigenous employees.     

间接故意传播淫秽电子信息行为的定罪探讨

传播淫秽电子信息的行为主观上既可出于直接故意也可出于间接故意;出于间接故意实施的客观上必须发生特定的危害结果才能成立传播淫秽物品罪。在对特定危害结果的认定上,不能机械适用最高人民法院和最高人民检察院《关于办理利用互联网、移动通讯终端、声讯台制作、复制、出版、贩卖、传播淫秽电子信息刑事案件具体应用法律若干问题的解释》(一)第3条的规定。网络环境之下,亟待提高传播淫秽物品罪的法定刑。     

人力资本与大学生就业——基于2010年对北京18所高校毕业生的调查

综合素质作为人力资本的核心体现,总体上不能提高就业概率,就业意愿和就业行为有助于展示人力资本价值,可提高就业率。与2008年相比,2010年综合素质和就业行为对大学生就业的作用减弱,就业意愿的作用增强,在一定程度上支持了"读书无用论"的观点,这会打击人力资本投资的热情,导致"弃考"、"弃学"现象,并最终影响国民素质的提高和经济的可持续发展。因此,要高度重视大学生就业问题。首先,要完善大学生就业机制,促进高素质人才顺利就业。打破体制性分割,建立全国统一的劳动力市场体系,提高社会保障的统筹层次,并加强就业服务与指导,减少交易成本,促进双方匹配。其次,要加强市场监管,规范信息发布、面试、录用等环节,确保透明、公开、公平,让拥有真才实学的优秀大学生脱颖而出。再次,要从创业教育、创业指导、创业资金等方面扶持更多的大学生创业,开辟一条"增量型"就业之路。     

The role of social capital in encouraging residents' pro-environmental behaviors in community-based ecotourism

This study integrated the theoretical perspective of social capital into community-based ecotourism (CBET). Two destinations were selected to test the conceptual model to see whether social capital improves cooperation between community residents and the coordination of CBET development, and whether its role is persuasive and encourages residents' pro-environmental behaviors. The sample consisted of 420 residents living in two typical ecotourism destinations in China. Findings from a two-stage structural equation model analysis show that economic benefits have a direct impact on residents' pro-environmental behaviors; and the cognitive, rather than structural social capital has a partially mediating effects on this relationship. These findings indicate that a high level of social capital, particularly the cognitive variant, is instrumental in encouraging residents' pro-environmental behaviors.     

Understanding relationship quality and online purchase intention in e-tourism: A qualitative application

This study explores the formation of relationship quality and online purchase intention in the service context of tourism, and a model is also introduced. This study tries to conceptualize a model based on a mediating mechanism of relationship quality that may be applied to understand online purchase intention in tourism. Learning the critical role of relationship quality in e-tourism can guide tour service providers to design different strategies for different online customers, and consequently achieve high customer online purchase to tourist service and product. In the proposed model of this study, the perceived incentive, perceived service quality, perceived ease of purchasing and perceived usefulness influence customer online purchase intention indirectly via the mediation of relationship quality. Additionally, five propositions are derived accordingly based on the proposed model and literature review. Finally, discussion, limitation and future research are also provided.     

否定疑问句“ではないか”的语用功能分析

从"发话人抱有质疑意图""发话人没有质疑意图""发话人表达真实想法"三个角度出发,通过语音、语调的对比和意义的分析,对否定疑问句"ではないか"的语用功能进行了探究,"ではないか"句的学习是日语学习者不易掌握的难点,尤其是语音、语调的不同,完全表达不同的语义。     

旅行社网站服务公平性对顾客行为意向的影响研究

企业坚持公平性原则,才能建立和维系与顾客的长期关系.笔者以旅行社网站的顾客为研究对象进行了一次实证研究,探讨了旅行社网站服务公平性对顾客行为意向的影响.数据分析结果表明:旅行社网站服务公平性直接影响顾客信任感和满意感,间接影响顾客的行为意向.     

企业社会责任对消费者购买意愿的影响：企业特征的调节作用

企业社会责任涉及多个维度,由于资源有限,企业很难做到面面俱到。文章将企业社会责任划分为经济责任、道德-法律责任和慈善责任三个维度,分析了每个维度对消费者购买意愿的影响,并探讨了企业特征的调节作用。结果显示：道德-法律责任影响最大;企业声誉较高时,慈善责任影响最大,反之,则道德-法律责任影响最大;产品质量较高时,慈善责任影响最大,反之,则道德-法律责任影响最大。结论有望为企业有效配置资源来履行社会责任、实现收益最大化提供理论指导。     

营销信息对环保型产品购买意愿的影响研究

文章通过实验法探究了环保型产品的营销信息,即产品和环境知识、企业社会责任信息和描述性规范信息对中国消费者环保型产品购买意愿的影响。数据显示,营销信息对环保型产品购买意愿能够产生显著影响。同时,文章还引入了他人在场情境,研究其对于购买意愿的作用以及其与营销信息的交互作用。结果显示,他人在场情境能够对消费者环保型产品购买意愿产生显著影响,且他人在场与产品和环境知识、企业社会责任信息之间存在反向协同作用。研究结论有助于推动和深化现有的环保型产品消费行为的研究。文章最后就政府推广环保行动和企业推广环保型产品给出了相应的建议。