Sustainable human resource management as a driver in tourism policy and planning: a serious sin of omission?

This paper focuses on the neglect of an employment or workforce focus in policy engagement and planning for sustainable tourism. Tourism is of interest here because there is an established role for government and the private sector in policy engagement and strategic planning with respect to product development, infrastructure, marketing and human resource capacity and the focus has increasingly emphasised sustainable goals within this process. The discussion addresses the central role of people and work within concepts of sustainability and sustainable communities and questions why this has been, substantially, ignored in tourism. The paper starts by recognising the interconnectedness of employment in tourism and its workforce concerns with a wide range of inter-linked policy and operational considerations. This, in turn, points to the utility of the sustainable HRM model as a means by which to frame tourism work. Thereafter, this paper introduces new approaches through the proposal of sustainability indicators that have both theoretical and practical policy formation value in relation to the workforce. These sustainable employment capacity, service delivery capacity and service quality capacity with which policy-makers can gauge their readiness for sustainable growth in tourism employment. The research and application implications for this approach are discussed.     

COVID-19 social distancing and the US service sector: What do we learn?

This study investigates the impact of COVID-19 social distancing on the US service sector. Results from four industry indexes (hotels, entertainment, restaurants and airlines) indicate that conditional correlations among index pairs exhibited substantial increases. Iterated Cumulative Sums of Squares (ICSS) tests in dynamic conditional correlations show that while the relationship between airlines and entertainment venues is unstable, restaurants and hotels demonstrate stable co-movement. Markov regime-switching regression analysis suggests the pandemic is affecting mainly the entertainment and airline industries, with gradual deterioration in the hotel industry, led by small-market-cap companies. However, we see no evidence of a negative impact on the restaurant industry from the pandemic in our analysis period. This may be related to Maslow's hierarchy of needs. Based on our results, we recommend employment of effective working capital and supply chain management methods in the service sector to streamline the operations of affected companies. In addition, all other sectors should utilize appropriate methods of risk measurement and should take 'Black Swans' into account to incorporate a more accurate probability of unexpected events.     

Modelling inbound international tourism demand in small Pacific Island countries

ABSTRACT

In this study, we estimate inbound international tourism demand models at the individual source market-destination and overall destination levels for Fiji, Cook Islands, Tonga and Vanuatu from 2002Q1 to 2016Q2 and Samoa from 2002Q4 to 2015Q3. Tourism demand is measured by visitor arrivals, tourism prices, the source country’s real GDP, tourism prices in substitute destinations, seasonality and structural breaks, all of which are considered plausible determinants. The models are estimated using the ARDL-bounds approach, structural breaks are identified using the Bai and Perron break test, and seasonality is tested using the US Census Bureau’s X-13 ARIMA-SEATS methodology. The study is important because it presents new evidence on price, income, and substitute price sensitivity, word of mouth, seasonality, and structural-breaks effects in Pacific island destinations.     

Why do people share their travel experiences on social media?

Tourism practices and destination decisions are more and more affected by the opinions of trusted friends channeled through social media, and it is therefore of great interest to explore the role that this plays in the travel context. It is also valuable to understand the behaviour of people commonly known as “lurkers”, who travel but do not share their experiences with others. We draw on social influence theory and its three constructs – identification, internalization, and compliance, as well as the users’ personality, to investigate these issues. Based on 381 responses, findings reveal two dominant reasons: first, perceived enjoyment was the most important motive for travellers to share their travel experiences on online networks and travel websites. Second, security and privacy issues are the top latent reasons. This study extends the tourism literature by combining all online behaviours into one single model. We also provide suggestions for further research.     

Ski tourism in a warmer world: Increased adaptation and regional economic impacts in Austria

Climate change risk has gained considerable attention within the ski industry and its investors. Several past studies have overlooked the adaptive capacity of snowmaking and within-season demand variation and therefore overestimated climate change impacts. This study of the Austrian ski market (208 ski areas) including snowmaking found impacts are substantial and spatially highly differentiated, but nonetheless manageable (season length losses of 10–16%) for the majority of ski areas until the 2050s under a high emissions pathway (RCP 8.5) or even the 2080s in a low emission pathway (RCP 4.5). The economic impacts of reduced operations are largely concentrated in regions less dependent on tourism. Preserving this sector in high-risk areas can be considered maladaptive, but may be important to maintain demand. A sustainable end-of-century future for a high proportion of Austria's ski areas is dependent on achieving the low-emission future set out in the Paris Climate Agreement.     

Restorative experiences and online tourists’ willingness to pay a price premium in an augmented reality environment

This study examined the effects of the restorative experience triggered by empowerment features in augmented reality (AR) on online tourists’ immersion and willingness to pay a price premium in the pre-purchase phase. The study focused in particular on the coherence and compatibility perspectives of the restorative experience. A scenario survey was conducted to validate the research framework. The research findings clarified the psychological mechanism behind the willingness to pay a price premium in AR-empowered online travel experiences. They indicated that the two AR empowerment features namely environmental embedding and simulated physical control generate restorative experience, which further fostered immersion and ultimately resulted in the willingness to pay more. The results may help online tourism services select appropriate AR empowerment features that will incite tourists to pay a premium price and also help create an effective AR tourism destination experience in the pre-purchase phase. This study focused on the attention restoration theory, empowerment paradigms, and AR-based service technology to develop an integrated conceptual framework of the relationship among AR empowerment features, restorative experience, immersion, and pre-purchase decision-making behavior.     

Characterizing the location of tourist images in cities. Differences in user-generated images (Instagram), official tourist brochures and travel guides

This study analyses the extent to which there is an overlap in the territorial distribution and attractiveness of tourism images distributed via three different media: official tourist brochures, travel guides and user-generated content (Instagram). We applied a mixed-method approach, which included spatial analyses and cartography, to study the promotion of tourism in Montevideo (Uruguay). The results indicated a partial overlap between the locations captured in user-generated images and those promoted by official tourist brochures and travel guides. The findings suggest a territorial distribution of tourism images that is clearly differentiated according to the source(s). This provides useful insights for applications of social media into future geographical and image management research.     

A reflexive journey through curriculum space(s)

ABSTRACT

Tourism education has the power to transform how students see and think about tourism and, ultimately, how they act within and for tourism. Yet students are likely to have different outcomes depending on the curriculum space(s) they journey through. In this article, I present a Reflective Topical Autobiography that explores the ways in which my praxis has been shaped and moulded by tourism education. Drawing on my experiences of journeying through three different curriculum spaces, I will illustrate the dynamic relationship that exists between the curriculum, pedagogy and learning. In doing so, I aim to further elucidate the benefits associated with values-based teaching and learning.