上海春秋国际旅行社成功发展战略的启示

如何在新的历史时期下抓住机遇、深化发展是当前摆在中国旅行社行业面前的一个重大课题。文章在分析了上海春秋国际旅行社成功的管理制度、发展战略的基础上,对这一问题提出了建议,以期对我国旅行社的经营发展有所启示。     

All that glitters is not green: Creating trustworthy ecofriendly services at green hotels

While there is much emphasis on authentic green practices, there is rising concern about the common practice of "greenwashing" or unsubstantiated claims about good environmental policies. Consequently, tourism businesses need to provide tangible evidences to create trust in their green claims. This paper, building on a sequential mixed method approach of data collection, proposes a potential green service encounter (GSE) framework by which hotel management can reassure customers and secure long-term patronage. Moderating role to two key contextual variables, travel purpose and environmental values of travelers, is investigated. Practical implications indicate that hotels should offer guests opportunities for enhanced involvement in GSE that help build consumer trust. The trust building process is dependent on a traveler's environmental values but independent of trip purpose. The GSE framework conceptualization included interviews with 25 green hotel guests and a panel of experts while empirical validation involved a sample of over 500 respondents.     

基于联盟区块链的铁路客运出行服务系统研究

铁路客运出行服务系统需要与多个企业进行数据交互,各主体间存在缺乏信任、数据格式不统一、对账环节低效等问题,制约了铁路客运出行服务的发展。而区块链具有去中心化、不可篡改、全程留痕等特点,在铁路客运出行服务系统中引入区块链技术,有助于解决多方主体交易难题。在总结铁路客运出行服务系统现状的基础上,结合开源分布式账本平台Fabric的特点与优势,设计基于联盟区块链技术的铁路客运出行服务系统架构,并对系统的基本框架和业务流程进行了描述和分析,提出铁路客运出行服务系统中的数据共享、数据存储、数据安全、清分结算等关键技术,可以实现多方数据的可用不可见,提高合作企业参与的积极性,将为加快促进综合交通一站式出行服务平台建设提供研究支撑。     

我国旅游法之路在何方?

旅游法千呼万唤仍不能出台的根本原因,在于对旅游法的许多根本问题缺乏正确的认识,当然更说不上深入研究.本文从旅游法应当规范的基本法律关系入手,分析了旅游法制定的必要性、迫切性以及它应当规范的对象.介绍了世界旅游立法的现状,提出了我国制定旅游法应该选择模式的建议.     

How does culture influence a Country's travel and tourism competitiveness? A longitudinal frontier study on 39 countries

The greater competitiveness of a firm improves the chances of its success. Likewise, countries are constantly attempting to improve their travel and tourism competitiveness to attract global tourists. In this study, we present a theoretical framework linking the culture of a country and its travel and tourism competitiveness. We adopted the theoretical foundation of global leadership and organizational behavior effectiveness (GLOBE) cultural values and practices to examine the panel effects of culture on competitiveness. We conducted a longitudinal study by using secondary data of 39 countries from 2011 to 2021. Results show that the culture of a country influence its travel and tourism competitiveness. Furthermore, we provide empirical evidence by performing longitudinal frontier analysis to determine which GLOBE model, that is, cultural practices or cultural values, is appropriate for future studies. Findings of this longitudinal study contribute to the novel understanding of competitiveness and culture.     

When,where, and with whom during crisis: The effect of risk perceptions and psychological distance on travel intentions

We investigate how risk perceptions and psychological distance impacted people's travel intentions during Covid-19. Our findings reveal that traveling to a high-risk destination increased people's risk perceptions of Covid-19, and their risk perceptions at the destination, which, in turn, reduced people's travel intentions. We identify temporal, spatial, and social distance (the “when, where, and with whom” of traveling) as moderators of these effects; while social distance moderates the effect of risk, on risk perceptions, temporal and spatial distance moderate the effect of risk perceptions on travel intentions. We outline theoretical contributions and implications for tourism during crisis.     

A social media analysis of travel preferences and attitudes,before and during Covid-19

Covid-19 created tremendous uncertainty in the tourism industry; in this study, we use social media data to explore differences in the preferences and attitudes of tourism consumers, both before and during the pandemic. We use natural language processing (NLP) techniques to analyze over one million Reddit posts on travel-related subreddits. We investigate the preference for city and nature-oriented tourism in selected destinations; the analysis demonstrates that nature tourism gained interest during Covid-19 in destinations with rich nature resources, whereas city tourism lost interest in destinations known for city tourism. We also classify Reddit authors into two categories: conservation and openness, according to a psychological theory of personal values, and show that this is predictive, with openness associated with positive travel sentiment and low risk awareness. This points to the potential for value-based segmentation of travel consumers based on theoretically-grounded NLP analysis of social media data.     

Determinants of traveler intention toward animal ethics in tourism: Developing a causal recipe combining cognition,affect, and norm factors

This study investigates the factors that influence travelers' intentions toward animal ethics in tourism, utilizing innovative statistical techniques, namely GSCA_M, necessary condition analysis (NCA), and fuzzy-set qualitative comparative analysis (FsQCA). Through a stringent methodological approach, we tested the structural model, examined necessary and sufficient conditions, and elaborated on potential configurations resulting from the complex interactions of cognitive, affective, and normative antecedents that influence a traveler's intention to support animal ethics in tourism. In doing so, the study contributes novel insights by identifying four types of predictors: 1) necessary and sufficient, 2) necessary but insufficient, 3) unnecessary but sufficient, and 4) unnecessary and insufficient variables. Our results demonstrate that emotional involvement (EI) and moral norms (MN) significantly affect intention toward animal ethics in tourism (INT). Ethical concern (EC) is necessary but not sufficient to induce INT, while MN is both necessary and sufficient for INT.