The influence of website quality dimensions on e-purchasing behaviour and e-loyalty: a comparative study of Egyptian travel agents and hotels

Websites have become a channel for tourism enterprises to market and sell their services online. These enterprises are committed to improving their online services to retain customers and improving their competitiveness. This study aims to measure the effect of website quality dimensions on customer purchasing behaviour, and how this behaviour affects customer electronic (e)-loyalty. It compares the perceptions of 275 customers of travel agencies and 355 hotels using structural equation modelling. Findings revealed that website quality dimensions significantly affect the customer purchasing behaviour. The study highlighted the dimensions with a negative effect to help managers improve their website quality.     

Student Perspectives on the Quality of Hotel Management Internships

ABSTRACT

Internships have been widely used as an educational component for hotel management students. Despite the importance of internships, there has been limited empirical research in the academic literature on the quality of internships for hotel management students. The three stakeholders, academic institutions (educators), students, and organizations (employers) are important elements in the success of internships. From the viewpoint of students, this study examined the ranking of the level of expectation before placement and satisfaction after placement of selected internship issues, the differences between satisfaction and expectations, and the relation between these differences and demographic characteristics. Upon completion of the internships, it was found that the ranking of student issues was relatively higher than of academic institutions or organization issues. In addition, it was found that the differences on all issues before and after placement were significant. Finally, there were also differences concerning a few issues among the demographic groups. This study concludes that programs need to be improved to make internships successful. Although the study is based on research in Korea, it is argued that suggestions and discussions of the selected internship issues may be potentially applicable to hotel management internships in other countries.     

救助投机、挤入效应与国有企业预算约束硬化

国有银行的＂救助投机＂行为促进了国有企业的＂预算软约束＂和不良贷款的积累。在政府、银行与国有企业之间的长期动态博弈中,由于预算硬约束企业的出现给国有银行提供了改善贷款资产组合的机会,提高了银行在与政府的救助投机博弈中的议价能力,要求政府给予更多的流动性注入,这会产生银行贷款资产中预算硬约束企业贷款占比不断增加的挤入效应。这种挤入效应累积到一定程度,政府的救助将变得非社会最优的,进而政府将停止救助,国有企业的预算约束也随之硬化。     

市场经济国家预算编制改革的主要做法及启示

政府预算的编制改革在我国仍处于起步阶段,这一改革注定要触及围绕预算而形成的现有利益关系格局,改革进程一路艰难。"他山之石,可以功玉",市场经济国家的改革探索为我们提供了可资借鉴的经验。本文在对市场经济国家政府预算改革历程进行概括的基础上,归纳出有代表性的政府预算编制改革的主要做法,基于任何一个公共财政管理系统都应具备的一些基本共性,得出对我国政府预算改革有益的启示。     

合肥市旅游饭店经营现状评价分析

本文首先分析了合肥市旅游饭店业的发展现状,指出合肥市旅游饭店业在整个安徽省旅游业发展中的重要地位。在此基础上,从企业规模、经济效益与经济贡献、成本与费用三大方面构建了评价指标体系,运用主成分分析法和因子分析法对合肥市旅游饭店09年经营数据加以分析,从而对合肥市旅游饭店的发展现状进行了客观评价,对旅游饭店竞争力的提高有一定的指导作用。     

政府部门预算支出绩效管理改革框架分析

政府部门预算支出绩效管理改革是在公共财政制度体系建设过程中,为适应我国市场经济体制的不断发展与完善,遵循政府预算支出管理制度变革的一般规律,而对我国政府公共部门财政预算管理制度提出的客观要求。其中理论框架构建、制度设计创新、技术手段要点是这项改革的核心内容,通过以上改革框架的分析设计,将为未来我国政府预算支出绩效管理制度体系的搭建和改革实践提供科学、可靠的理论基础与现实指导。     

企业、银行和政府三方还贷博弈研究

预算软约束已成为国有企业改革的阻碍因素,并影响经济转型期的政企、银企关系,而政府对于债务的软预算约束是企业信贷违约的原因之一,根据企业还贷过程中相关利益者的相互博弈,建立一个企业、银行、政府之间三方博弈模型来分析它们之间的行为及其目标差异对企业信贷违约的影响。模型分析表明：政府出于政治和经济利益的考虑,通过补贴银行和企业来实施对企业还贷的软预算约束,而银行在衡量了政府补贴和清算得失之后有可能对企业再贷款。解决预算软约束和企业信贷违约的关键在于＂政府、银行、企业＂之间的关系处理,企业完全按市场化运作,建立科学的法人治理结构,让政府从企业中逐步退出,硬化企业的预算约束环境,从而降低企业的信贷违约的概率。     

加强医院财务管理的对策分析

随着医疗改革的逐步深入,医院市场化竞争越来越激烈,财务管理作为医院管理的重要组成部,其重要作用越来越明显。在市场经济条件下,医院应当通过各种有效途径强化医院财务管理,如加强成本核算、降低消耗水平,使医院得到可持续发展。     

我国经济型酒店的发展对策分析

文章从分析我国经济型酒店的发展现状入手,探讨了其发展中出现的问题,提出了相应的发展对策。