Challenges faced by world tourism cities – London’s perspective

World tourism cities perform multiple functions and exhibit various characteristics that influence tourism development within their boundaries. They are the main gateway for tourists visiting a country and their success has a direct impact on the visitor economy of that destination. London, the focus of this research, has been one of the world’s top tourism cities for many years, and a key gateway for domestic and international visitors. But despite the important role tourism plays in the economy of the city, there is limited research on the development of this activity in the capital. Using London as an exploratory case study, this paper contributes to better understanding the challenges faced by policy makers when planning and managing tourism in world cities. The adopted research method offers the advantage of gathering insightful information using multiple data collection techniques. Examining this new evidence contributes to expanding the knowledge on the particularities of tourism development in one of the top world cities, which could help policy makers in their efforts to better prepare for potential challenges faced by these complex but important destinations.     

Why Do They Keep Coming Back? The Effect of Push Motives vs. Pull Motives,and Attribute Satisfaction on Repeat Visitation of Tourist Destinations

We conjecture that attribute satisfaction, push motives and pull motives will be positively related to return visitation of tourist destinations. We also hypothesize that push factors will be stronger related to return visitation of tourist destinations than pull factors, both directly and indirectly as mediators of the relationship between attribute satisfaction and return visitation. In addition, we predict that age and gender will moderate the effect of push and pull factors on repeat visitation. Finally, we argue that push factors and pull factors will be mutually reinforcing. To test these hypotheses, we conducted an online survey of repeat tourists’ motives, and received 986 complete responses. Survey participants were randomly chosen from a group that met a series or qualifying questions. PLS-SEM analysis of the data showed that, as we hypothesized, attribute satisfaction and push motives were positively related to repeat visitation. In contrast, pull motives were not related to repeat visitation, either directly or indirectly, but did reinforce the effect of push motives; gender did not moderate either push or pull motives and age moderated only pull motives. We discuss the theoretical and practical implications of these findings.     

Psychological factors affecting memorable tourism experiences

This study tries to explore psychological components of memorable tourist experience (MTE) that are most likely to recall tourists’ memories. Urban residents from three representative cities in China were selected as research samples, and totally 301 usable questionnaires were used for data analysis. The results showed that the recollection of MTE was positively affected by novelty, involvement and social interaction. It was also suggested that hedonism and novelty had positive effects on the vividness of MTEs significantly. Additionally, in the context of Chinese culture, two new psychological factors, social interaction and perceived serendipity, resulted in different effects on the MTE.     

Interpretive structural modeling of quality factors in both medical and hospitality services in the medical tourism industry

This study aims to theoretically integrate quality factors of both medical and hospitality services in medical tourism. Medical tourism comprises both medicine and tourism. Although the core product in medical tourism is medical treatment, attractive hospitality and travel options are also essential. Despite the dual nature of medical tourism, the two aspects of this concept have not been integrated in a unique framework. This study attempts to fill this gap using interpretive structural modeling (ISM). According to ISM, although factors of medical services and hospitality services are independent from each other, these factors have vital impacts on perceived value, satisfaction, and loyalty.     

基于旅游的温泉文化遗产研究——兼论临沂汤头

文化遗产具有可敬畏性及匠心特征,旅游者通过对其观赏能够普遍获得很高的满意度。古温泉文化作为遗产旅游资源的一个分支,有待于做深入的具体研究。开展关于古温泉的文化旅游,有助于平衡现代大型地热温泉度假村的快速遍及现象。在给出温泉文化遗产概念和综述相关研究成果的基础上,主要以山东临沂温泉为例,就汤头、串汤降温、里汤与外汤、时间与季节汤等进行了较为详尽的内容挖掘,讨论了温泉与汤头的视角差异强调了古温泉水工范畴,指出温泉文化遗址公园、为教育功能的修复或复原、温泉利用应保证文化真实等有实践意义的开发方向。     

A review of Delphi forecasting research in tourism

The Delphi technique is the most popular judgemental forecasting method in tourism studies, but theoretical and empirical developments in this area (especially for forecasting purposes) have been slow. This paper analyses published research on Delphi forecasting in tourism and hospitality, explores how the Delphi forecasting method has progressed over the past four decades in terms of topical areas, empirical applications, and issues of reliability and validity, and is thus expected to advance understanding of the Delphi technique, providing topical and methodological recommendations for researchers and industry practitioners for producing accurate forecasts. The literature concerning the qualitative and quantitative applications of Delphi forecasting in tourism is mainly divided into three research themes: event forecasting, forecasting tourism demand, and forecasting future trends/market conditions (the most popular application). Issues of accuracy, reliability, and validity, as well as a group of Delphi-specific characteristics, such as panel size, panel selection, consensus measures, and analysis of results, are summarized and discussed. This study also examines the accuracy of Delphi forecasts as well as exploring the role of the Delphi approach in integrating human judgement into quantitative forecasts.     

利用旅游收入统计测算旅游增加值的相关问题

利用旅游收入统计数据测算旅游增加值的方法简便易行,其内在原理是旅游收入的分项构成属于相应行业收入的一部分,因而可以用当年所在产业的增加值率计算旅游收入分项构成的增加值以后汇总。但公布该方法的原文提出＂旅游消费剥离系数＂只是为了试推算其他地区和年份的旅游增加值,这一系数的内在基础存在缺陷,原作中即有承认,不宜继续使用。国民经济行业分类标准在2002年修改以后,旅游收入分项测算旅游增加值的产业归类也相应调整。虽然旅游卫星账户测算旅游经济影响的技术更加全面准确,但由于其方法繁杂并需要区域投入产出核算为基础。在可预见的将来一段时间内,利用旅游收入统计数据测算旅游增加值的方法仍会继续使用。     

少数民族地区民俗旅游产品游客体验质量要素体系构建研究——以凤凰为例

关注游客对民俗旅游产品的体验需求,有利于做好游客的体验管理,提升游客的体验质量,实现少数民族地区民俗旅游产品的可持续发展。以体验经济为时代背景,从游客体验角度出发,在梳理旅游体验质量影响要素的基础上,提出少数民族地区民俗旅游产品游客体验质量要素体系的理论模型假设;通过随机抽样的调查方式,采用因子分析和方差分析方法,构建了少数民族地区民俗旅游产品游客体验质量要素体系,包括产品体验、环境体验、管理体验和个人能力4个主要素;并在此基础上,提出了凤凰民俗旅游产品游客体验管理对策,即打造核心体验产品、构筑完美体验环境、加强全面体验管理和高度挑战个人能力。     

遗产旅游研究进展

近年来,遗产旅游受到旅游业界和学界的广泛关注,起初阶段的遗产旅游研究起源于对遗产资源的开发利用,而近几年的研究更多的是出于遗产开发过程中出现的遗产保护与开发的冲突。国外有关遗产旅游理论和实践的研究成果已经相当丰富,而我国在这方面的研究还相对薄弱,本文从遗产旅游的概念体系、真实性与完整性、保护与开发、遗产解说几个方面对国内外的研究进行综述,以给我国的遗产旅游研究和发展一些启示。     

体育旅游整合营销与管理研究综述

伴随着体育旅游实践的蓬勃发展,体育旅游理论研究也取得了很大进展,但是相对于实践发展的需要来看,仍有一些研究上的新问题需要深入探讨,如何运用整合营销理论指导我国体育旅游营销的开展,提升我国体育旅游竞争力已成为迫切需要解决的问题。本文在对体育旅游营销与管理研究进行综述的基础上,提出了开展体育旅游整合营销的必要性和未来研究的方向。