基于金融消费纠纷处理思路的新探讨

目前,金融消费纠纷的解决途径主要有媒体途径、政治途径、诉讼途径以及信访途径。但是,金融机构系统内部并没有给消费者提供适当的解决途径,尤其是缺乏有效的非诉讼解决机制,这让消费者的维权行动增添了不少困难。从国外的情况来看,金融消费纠纷应该是通过多种机制来解决的,尤其是应该是非诉讼机制为主体。从金融市场的发展以及消费者合法权益保护的层面上来看,我国应该加快金融改革以及制度设计,建立起多元化的金融消费纠纷解决机制。     

Consumers’ valuation for food traceability in China: Does trust matter?

Food safety is a very important topic in China. We investigate Chinese consumers’ preferences and willingness to pay (WTP) for food traceability using a choice experiment. Given that consumers’ trust in the food system may affect their preferences and WTP, we also assess the interaction between consumers’ trust in government’s supervision of food safety and food labels and consumers’ preferences for traceable food products. Using data collected from a choice experiment on Fuji apples in a face-to-face survey in six Chinese cities, the results show that (i) consumers are willing to pay for traceable food but their valuations can differ upon the degree of their trust in government’s supervision of food safety and food labels; (ii) consumers are willing to pay for traceability with strong evidence of preference heterogeneity; (iii) government is not the most trusted safety inspection and certificate authority as found in prior studies using animal food products in China.     

A Structural Model to Examine How Destination Image,Attitude, and Motivation Affect the Future Behavior of Tourists

This study examines a behavioral model of wetlands tourism using variables of destination image, attitude, motivation, satisfaction and future behavior for tourists at Cigu, Sihcao and Haomeiliao in southwestern Taiwan. Empirical results indicate that destination image directly affects satisfaction and indirectly affects future behavior. Tourist attitude directly affects satisfaction and indirectly affects future behavior, while tourist motivation directly affects satisfaction and indirectly affects future behavior. Tourist satisfaction had a significant influence on future behavior, and satisfaction proved a significant mediating variable within this behavioral model.     

What is going on when nothing is going on? Exploring the role of the consumer in shaping waiting situations

Research on waiting in services focuses mainly on the role of companies in waiting situations. Much of the existing research envisages the consumer as a passive victim of the delays caused by companies. This article redresses the imbalance in research on waiting by exploring the role of consumers in waiting situations. A qualitative methodology is used, involving data collection through in‐depth interviews and personal diaries, to facilitate an in‐depth analysis of consumers’ waiting experiences. Additionally, a holistic approach is employed with a view to examining the ‘whole’ waiting experience rather than individual or isolated aspects of waiting. The main finding of the study is that consumers play an active and deliberate role in waiting situations. This is the first study to empirically identify the behaviours and initiatives undertaken by consumers when forced to wait for services. The results suggest that consumers play an active role in organising and reducing the real or perceived waiting time. They actively seek information on the length and causes of the wait. And, on occasions, the consumer may also be the cause of the wait or may even increase the delay by their actions. In contrast to most of the existing research on the topic of waiting, this study adopt a qualitative, in‐depth approach, with a multicultural sample, and a focus on the consumer whose role in waiting has previously been overlooked.     

Does price reflect emotional,structural or performance quality?

Three denim jeans products from the same manufacturer with differentiated pricing and labels (antiqued, sandblasted, and stonewashed) were used to determine the relationship between price and quality. Both qualitative and quantitative procedures were used to analyse the garments. All three jeans were made of twill weave with 3 × 1 repeat. Both structural and performance characteristics were compared using standardized tests. Analysis of variance was used to compare the selected structural and performance characteristics among the three jeans products. Tukey’s HSD tests were used for post hoc multiple comparisons for three jeans. The findings revealed that despite the fact that all three jeans products were from the same store, and that the fabrics used the same weave, degree and direction of twist, the jeans differed significantly for several structural and performance characteristics. Several possibilities for future research were explored.     

学习困难学生特点及影响因素个案研究

为了帮助不同的学习困难学生克服学习困难,改善现状,研究通过访谈法,对三名学习困难学生的特点及导致他们学习困难的影响因素进行了分析,结果表明学习困难学生具有智力正常,但注意力缺陷,学习动机不强且社会能力水平较低.而父母不恰当的期望或缺乏学习兴趣等原因导致他们学习困难.     

关于转轨经济中上市公司盈余管理的动机研究

中国经济步入转轨经济时期 ,政府角色的转换、国有企业改革、市场体系的初步建立以及金融、会计制度的变革等都构成了上市公司盈余管理的制度背景。从经济学角度来看 ,由于存在制度的政治契约和特殊的公司约束机制 ,再加之会计准则的不完全性及注册会计师的无效监督 ,地方政府与上市公司控股股东的强有力的支持等因素 ,上市公司的盈余管理有着天然的外部环境 ,并出现了各种不同的动机 ,如报酬契约动机、首次公开发行股票动机、配股动机、防亏或扭亏动机以及保牌动机、银行借款动机、高级管理人员的变动、市场动机、税收动机。本文试图研究这些动机     

激励理论在企业管理中的运用

激励理论应用在企业管理中具有很重要的意义,通过该理论的运用能够对管理实践进行科学的指导,最终达到个人目标和企业目标相统一的管理目的。通过分析激励理论的原理,探讨其在企业经营管理中的运用。     

网络柠檬问题的表现、影响及营销启示——消费者行为视角

柠檬问题是逆向选择问题在产品市场上的表现,与传统市场一样,网络市场上同样存在柠檬问题.本文从消费者行为的角度分析了网络柠檬问题的表现及影响,认为网络柠檬问题主要产生于企业向消费者传递信息、消费者信息搜集以及消费者处理信息三个过程中,网络柠檬问题阻碍了消费者购买意图到购买行为的转变,最后本文探讨了网络柠檬问题的营销学启示.