知识工作者的知识分享：个体与主管层面因素的探究

研究企业中差序认知（情感与工具性关系）、组织公正、人际信任、直接主管赋权使能、个体知识分享以及学习能力之间的影响关系。经实证分析后发现：前四个变量的确可以影响并预测个体知识分享水平,而个体知识分享行为亦会正向影响个体学习能力。     

社区环保项目路径探析——中国“协议保护”项目的示范意义

有效的社区保护路径是当前探讨生物多样性保护和社会经济发展的重要议题。协议保护作为一种模式,更具长远计划性地强调以提高社区保护权能为项目执行的核心理念。通过引入政府部门与社区平等协商的方式探索自然资源保护与社区发展共建的可能路径。通过激励、约束、能力建设、制度建设等行动策略培育和提升社区保护权能,以达到有效保护目的。该模式示范了一种更具长远眼光的社区保护方法。     

心理授权与个体创新绩效:心理安全的调节效应研究

现有文献普遍认为心理授权对个体创新绩效能够产生积极影响,这一结论也得到不少实证研究的证实,然而却鲜有文献对个中的权变性予以关注。本研究考察了心理安全对心理授权作用于个体创新绩效的调节效应,利用相关量表调查了266名企业员工,对回收的有效数据进行统计分析,结果表明,心理安全对心理授权与个体创新绩效的关系起调节作用,高心理安全水平下,心理授权对个体创新绩效的影响更显著,低心理安全水平下,心理授权对个体创新绩效的影响没有达到显著的水平。文章最后讨论了研究的结论并提出了未来研究的展望。     

服务性企业顾客心理授权浅析

从服务质量和服务接触2个角度分析了企业对顾客授权的必要性，在授权理论的基础上，探讨了服务性企业对顾客授权的内涵，进而提出企业如何建立对顾客的授权体系。     

Beating,ditching and hiding: consumers’ everyday resistance to marketing

ABSTRACT

This article illuminates consumers’ views of marketing in light of theories of resistance. It argues that consumers engage in resistance to the power of marketing through their everyday actions and also through the ways they construct their accounts of these actions. It identifies three theoretical approaches to resistance (hegemonic, relational and autonomous). These are used to discuss consumers’ accounts of marketing collected through 78 personal interviews in which participants were asked to describe marketing and provide examples of their experiences with marketing as they defined it. Through this, the study uncovers various forms of consumer resistance, which can often go unnoticed. These are conceptualised through the notion of everyday resistance to marketing and are used to challenge existing marketing theory and develop paths for future research.     

A South African Variety of Capitalism?

This paper explores the South African political economy through the lens of a variety of capitalism (VoC) approach. It argues that attempts were made in the early post-apartheid period to forge a more social-democratic and co-ordinated variety of capitalism, but that this floundered as the government adopted neoliberal macroeconomic policies against the wishes of organised labour, and as black economic empowerment policies further undermined an already racially-fraught business sector. Organised labour was able to push for, and maintain, protective labour market policies – but this came at the cost of growing policy inconsistency notably with regard to trade liberalisation which, in the presence of growing labour-market protection, has exacerbated South Africa's unemployment crisis. Unemployment remains intractable (and with it inequality) and corruption/patrimonialism appears to be a growing problem.     

Trialogue on Facebook pages of grocery stores: Customer engagement or customer enragement?

Abstract

The pervasiveness of social media is compelling businesses to review their way of managing customer experiences. Businesses use social media to interact and engage with customers. Several studies have studied why businesses have adopted social media. However, there is a dearth of research as to why customers interact with businesses on social media in the grocery sector. This paper aims to explore how and why customers react to corporate messages on Facebook pages of Tesco and Walmart. Netnography approach was adopted to gain an insight into the various ways customers engage with the grocery stores on its Facebook pages. This study reveals that social media empower customers, influence the relationships customers have with grocery stores and generate customer engagement. Findings also show that the social customer is both a curse and a blessing to Tesco and Walmart when they create or destroy value for the business. This paper contributes to knowledge by (1) uncovering how customers react to corporate and customer posts on corporate Facebook pages; (2) showing how value can be created and destroyed; and (3) proposing a model illustrating how the main constructs of the study are interconnected: social media, relationship marketing, customer empowerment and customer engagement.     

Strategic social marketing to foster gender equality in Indonesia

ABSTRACT

Gender equality is still facing many challenges in Indonesia; this also includes a prominent problem of gender-based violence. Social marketing approach has been used to promote gender-equality programmes tackling gender-based violence. MenCare+ is one of the examples of programmes in Indonesia that engage men with multicomponent, strategic, involves campaigns, education, training and policy advocacy with a number of objectives including improving access to services, increasing sexual and reproductive rights, and fostering gender equality. Some achievement has been made such as MoU with local government to promote male involvement in the use of contraception. However, gender-equality movement is still needed in order to change the mind set and paradigm towards gender equality, and social marketing can become a powerful tool to do it.

Abbreviations: MoU: memorandum of understanding; NGO: non-government organization     

The Link Between Participation in Management Decision-Making and Quality of Patient Care as Perceived by Chinese Doctors

Abstract

This study examined whether and how participation by doctors in management decision-making was associated with patient care. A questionnaire survey was conducted in three hospitals operating in China. Staff members of the selected hospitals were invited to participate in the survey, measuring perceived quality of patient care, employee participation in management decisions, psychological empowerment and affective commitment. This study focuses on the results of the 160 doctors employed by the hospitals who completed the questionnaire. The study found that psychological empowerment and affective commitment mediated the relationship between participation in management decisions and the quality of patient care as perceived by the doctors. Implications are drawn for public management practice in Chinese health care settings.