Quality of service and segmentation in the MICE industry: An approximation based on fuzzy logic

This article aims to evaluate the service quality experienced at academic conferences held at the Universidad Técnica Particular de Loja in Ecuador. Our approach is based on fuzzy logic and ideal solutions to calculate a global attendee satisfaction index for specific market segments: Gender, nationality, and age. Current literature on the service quality experienced by conference attendees is still scarce. Our results show that the analyzed segments experience varying levels of satisfaction, and that the more influential attributes to each of them are also different. Our results can be applied to improve the competitiveness of Loja and that of Universidad Técnica Particular de Loja.     

Moving freight on public transit: Best practices,challenges, and opportunities

Freight on Transit (FOT) refers to an operational strategy where public transit vehicles and/or infrastructure are used to move freight. Examples include moving goods alongside passengers on buses, attaching cargo trailers to transit vehicles, and operating freight vehicles between trains on subway lines. This paper describes the methods and results of a three-round Delphi study engaging 34 transportation experts to explore challenges and opportunities of FOT and to conceptualize and evaluate potential FOT operations in Toronto. Traditional Delphi methods were used for the exploration of FOT challenges and opportunities, and a modified approach was formulated to integrate experts' opinions and develop new FOT concepts for Toronto. The results support previous claims that technical challenges of FOT may be easier to overcome than institutional barriers. Evaluation of potential FOT operating strategies in Toronto suggests that while the current public transit network does not have capacity to support additional movements, there may be realistic opportunities to include freight service in future projects as a means of offsetting operating costs and reducing the impacts of goods movements.     

An evaluation framework for the sustainable operation of leisure farms

The Taiwanese government’s promotion of domestic travel has generated high demand for leisure farming, resulting in the increasing establishment of leisure farms and an intensification of competition. A key concern for farm operators is how to operate and develop farms according to the principles of sustainability. Through a literature review, in-depth interviews and a modified Delphi technique, this study developed an evaluation framework for the sustainable operation of leisure farms. From the study results, we derived 39 indicators encompassing the five dimensions, namely social sustainability, economic sustainability, environmental sustainability, resource sustainability and management sustainability. The implications of these findings for managing leisure farms and future research directions are discussed.     

Fuzzy Rasch model in TOPSIS: A new approach for generating fuzzy numbers to assess the competitiveness of the tourism industries in Asian countries

This study proposes a novel approach, the Fuzzy Rasch model, which combines Item Response Theory (IRT) and fuzzy set theory. This paper applies the Fuzzy Rasch model in Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) to analyse the Tourism Destination Competitiveness (TDC) of nine Asian countries: China, Hong Kong, Japan, Korea, Malaysia, Singapore, Taiwan, Thailand and the Philippines. The study was conducted in 2009 using 6 criteria and 15 indices. The results demonstrate the feasibility of applying the Fuzzy Rasch model in TOPSIS to analyse TDC in Asian countries. In addition, the proposed model also provides an effective means of applying the MCDM method to study TDC. Furthermore, in 2009, the Asian countries were ranked from most to least competitive as follows: China, Japan, Hong Kong, Malaysia, Thailand, Singapore, Taiwan, Korea and the Philippines.     

基于模糊综合评价的课堂教学质量的研究与系统的计算机实现

应用模糊数学的相关理论,文章设计了评价课堂教学质量的指标体系与权重,建立了课堂教学质量的二级模糊综。合评价的数学模型。该模型是是定性分析与定量分析相结合的产物,克服了原来课堂教学质量评价工作中的主观随意性,能科学、客观、公正、准确地定出被评价者的教学质量优劣。同时,提出了基于ASP技术的B／S体系结构的课堂教学质量的计算机模糊评价系统的设计方案与实现。     

基于模糊灰色系统的钢铁企业竞争力综合评价研究

通过对现有钢铁企业竞争力评价指标体系分析和评述,从企业现有经营业绩、可持续成长能力及企业与环境协调能力三个方面建立适合中国钢铁企业竞争力综合评价体系,并结合模糊数学理论及灰色聚类分析建立了钢铁企业竞争力多层次模糊灰色综合评价模型。最后选取四大钢铁企业进行了实证研究,结果表明该评价模型是有效的、可行的,可提高钢铁企业竞争力综合评价的信度和效度。     

学习型工会模糊综合评价研究

在当前复杂多变的环境下,如何提升工会的不断学习和自我更新能力至关重要。在回顾学习型组织理论和实践的基础上,构建了学习型工会评价指标体系,提出从学习型文化、组织管理、学习效果、主体修炼和外部环境适应五个方面对学习型工会进行评价。同时建立了学习型工会模糊综合模型,并结合实例对学习型工会模糊综合模型的应用进行了分析。     

第三方物流企业成本竞争力综合评价研究

客户在选择第三方物流服务的时候,成本控制是第一位的考量。提出了第三方物流企业成本竞争力的概念,构建出了基于成本管理与控制的第三方物流企业成本竞争力评价指标体系,引入模糊综合评价模型,全面地对我国第三方物流企业的成本竞争进行量化评判和分析。     

基于列和求逆的电力工程项目风险模糊评价

描述了电力工程项目的风险对企业追求利益最大化的影响,并且分析了正确的风险评价可以帮助企业未来增强风险关系水平。本论文通过分析相关风险因素,建立了广泛、合理的评价指标体系。此外采用列和求逆和模糊评价定性与定量相结合的方法来计算电力工程项目的风险等级。最后,通过实例计算表明此种组合方法能够很好的评价电力工程项目的风险等级并为电力行业加强风险管理提供理论基础。     

基于模糊综合评价模型的旅游资源评价

在前人对旅游资源评价研究的基础上,构建旅游资源评价指标体系,并将旅游资源评价模糊因素数量化,综合模糊分析、因子分析和层次分析的基本思想,建立了多因素、分层次的模糊综合评价模型,分别求得旅游资源评价要素的量化值,从而建立科学的旅游资源评价方法,并在旅游资源价值评价领域加以运用。