The 7th Asia-Pacific CHRIE Conference

Despite the increase in use of user-generated electronic content as an information source by tourists, its influence in destination image formation is not yet fully understood. This research aimed to explore the communicated destination image held by tourists to Zanzibar Island (Tanzania) by utilizing communications in Lonely Planet. Content analysis of 214 posts using TextSTAT yielded 13 destination attributes. Comparatively, functional attributes were dominant in potential tourists whereas post-travel image perception was dominated by psychological attributes. Those who have visited tended to have a positive image of the island compared with those who are planning to visit the island. The results necessitate the differential use of the functional- and psychological-based information in communicating with tourists at different information-search stages. Studies to capture communications in another language are recommended as well as the employment of methodologies that might reveal hidden images held by tourists.     

What Plato Knew About Enron

This paper applies Plato’s cave allegory to Enron’s success and downfall. Plato’s famous tale of cave dwellers illustrates the different levels of truth and understanding. These levels include images, the sources of images, and the ultimate reality behind both. The paper first describes these levels of perception as they apply to Plato’s cave dwellers and then provides a brief history of the rise of Enron. Then we apply Plato’s levels of understanding to Enron, showing how the company created its image and presented information to support that image, and how the public eventually emerged from the cave to realize the truth about Enron’s actual accounting practices and financial state, which led to the corporation’s downfall. We find Plato’s allegory both useful in analyzing the relationship between Enron and the public and instructive about the power and moral responsibility of Enron’s executives.     

环境意识与企业形象塑造

可持续发展的思想和社会市场营销观念已成潮流。为适应市场需求的变化和环境管理的要求,寻 求市场机会和避免环境威胁,必然要求企业树立环境意识,履行应尽的社会责任,并融入、体现在企业 形象塑造中。在企业识别系统中贯穿“环境形象”设计是企业形象塑造的关键。     

Corporate Social Responsibility Strategy in the Hotel Industry: Evidence from the Balearic Islands

This paper attempts to identify some of the main factors affecting a hotel establishment's decision to adopt (or not), and to what extent, socially and environmentally responsible business practices. Salient among the results obtained is the fact that corporate social responsibility (CSR) is likely to be part of a hotel's product differentiation strategy; additionally, it is shown that productivity aspects such as scale economies, as well as the hotel's internal organization, also impact a hotel's CSR strategy. Copyright © 2014 John Wiley & Sons, Ltd.     

An Empirical Analysis of Synthesizing the Effects of Festival Quality,Emotion, Festival Image and Festival Satisfaction on Festival Loyalty: A Case Study of Macau Food Festival

This study aims to examine the interrelationships among the festival quality dimensions, festival quality, emotion, festival image, festival satisfaction and festival loyalty. Analysis of data from 454 attendees in the 12^th Macau Food Festival indicates that the proposed model fits the data. The result of this study will assist festival management in developing and implementing market‐orientated service strategies to increase quality and image, and enhance the emotion and satisfaction of attendees in order to attain their loyalty toward food festivals. Copyright © 2014 John Wiley & Sons, Ltd.     

成都旅游形象重新定位探讨——以多元分析的观点

近年来,成都在旅游形象定位上的摇摆不定,已成为困扰当地旅游业发展的一大制约因素。以多元分析的观点来分析以往定位形象的不足及成因,综合成都城市个性、游客本底感知形象、形象替代与叠加、形象演进态势等,将成都概括为"富丽天府都,百味休闲城"的总体形象定位。为实现投射形象与知觉形象相吻合,针对各目标区域市场,以实现构建系列化主题形象。     

吴门画派园林绘画中城墙的风景内涵： 以《东庄图》和《拙政园三十一景图》 为例

以《东庄图》和《拙政园三十一景图》中的城墙景 观为研究对象,采用图像和园林历史情境互证的方法,通过 由图到园和由园及城的系统分析,解译了这2套园林绘画中城 墙形象出现的画理依据、造园因素和城市风景文化情结,认 为城墙形象在沈周和文徵明为代表的吴门画派的园林题材绘 画作品中具有指示园林地望的作用,同时城墙也是当时城内 和城外园林的重要借景对象;随着城市的功能转移,城墙周 围的城市边缘区域对于园林的布局起到空间的牵引作用,究 其原因与被内外城河环绕区域丰富的园艺空地和良好的水运 交通分不开,最终形成了半村半城的园林和城市的空间耦合 关系。旨在为苏州古城历史上形成的园林和城市风貌关系的 传承和保护有所助益。     

品牌服装顾客满意度驱动因素实证研究——基于波司登的实证研究

20世纪80年代以来,国内外学者对顾客满意度展开了大量的研究,针对品牌服装的研究所构建的模型很多。文章在利用和借鉴国内外研究成果的基础上,结合品牌服装的具体特点,以兰州波司登为例,通过实证研究探究顾客满意度的驱动因素,以此为我国品牌服装提高顾客满意度提供科学有效的理论参考和建设性意见。     

基于结合分析方法的常客计划顾客价值研究——以中国经济型酒店为例

常常客计划在航空业、酒店业、银行和零售业等领域已经得到广泛的应用,并成为标准的市场营销和客户管理工具。文章通过对国外研究文献的回顾,总结出了常客计划的概念、作用机制和构成要素。在总结国内主要品牌经济型酒店常客计划方案的基础上,利用正交设计产生了一个关于经济型酒店会员计划奖励方式偏好的调查表。利用这个调查表进行了针对酒店入住者的问卷调查,基于结合分析方法对调查数据进行了统计分析,实证了消费者对经济型酒店会员奖励方式的偏好。实证结果表明,基于年内住店时间和费用负担方式两个变量所划分的四类人群对各种奖励措施有不同的偏好。现有的常客计划并没有满足不同类型消费者的特定需求。研究结论提示,企业应当基于市场细分设计其常客计划,并力求实现吸引顾客和提高品牌价值的平衡。     

从文化影响看译者对唐诗意象的英译——以庞德、韦利和许渊冲的译作为例

唐诗是世界文学大花园中绚丽夺目的奇葩,所以唐诗英译既是中西文化交流的需要,也是国内外翻译界的追求。而译诗即译意象,所以唐诗意象的英译直接影响原诗内涵的传达。通过学习与分析国内外翻译名家庞德、韦利、和许渊冲的译作来研究中西文化差异导致的思维差异在对文化意象转译中的表现,进而总结译者的翻译风格,能为今后的唐诗意象英译工作提供帮助,也能更好的在世界范围内弘扬中国文学与文化。