Older Workers' Communication Satisfaction in the Lodging Industry

Abstract

Labor shortages and high turnover trouble the lodging industry. Older workers have been overlooked as a solution to these problems. Older workers have demonstrated qualities such as loyalty, a strong work ethic, good customer relations, and reliability of performance that the lodging industry desires. The lodging industry needs to strive to increase older workers' job satisfaction in order to attract and retain them. Previous research has already proven that communication satisfaction has a significant impact on job satisfaction. This study examines the important communication factors that influence older workers' job satisfaction. Suggestions regarding older workers' communication satisfaction are provided.     

A Factor Analysis of Internal Service Constructs in the Lodging Industry

Abstract

Parasuraman, Zeithaml and Berry's Extended Model of Service Quality has received a great deal of attention in various disciplines. Nearly all the work on this model has addressed either the dimensionality of the consumer service perceptions or the way in which the model measures quality. Only one work has been identified that addressed the internal components of their model. It is critical that organizations understand the internal factors that affect the delivery of a high quality service experience. This research subjects the internal constructs identified by Parasuraman, Zeithaml, and Berry to a factor analysis study in the lodging industry. This research found that the management factors did not function as proposed. New factors are identified based on exploratory factor analysis and a comparison of the two models is presented.     

An Empirical Application of Quantitative Derived Importance-Performance Analysis (QDIPA) for Employee Satisfaction

ABSTRACT

Importance-performance analysis (IPA) is a common analytical tool that has been used in a variety of applications. The method has been criticized for a number of reasons. Suggested alternative methods utilize the concept of derived importance (Oliver, 1997; Mount, 1997) and a quantitative interpretation of the traditionally visual results (Mount, 2000). This study illustrates how a method using both of the suggested alternatives is utilized to analyze employee satisfaction issues in a hotel.     

A Preliminary Investigation of NFL Games and Self-Drive Tourism

Abstract

This article addresses the thesis that the presence of an NFL team in a market area creates a unique self-drive (i.e., travel by car) tourism opportunity. Even though the impact of the presence of one or more professional sports teams in a community has been repeatedly studied, the research to date has not looked specifically at the impact on any one industry, or examined the extent to which the self-drive sports fan presents marketing opportunities for the host communities. The purpose of this study is to address these two gaps in the research by investigating the impact of an NFL team's play dates on lodging industry revenue (i.e., occupancy percentage, average daily rate, revenue per available room and total dollar impact) in the market area and to discuss destination marketing strategies to increase lodging revenues by targeting the self-drive NFL fan.     

论乡村旅游地食宿设施的"三化"关系

我国乡村旅游发展势头强劲．但乡村旅游地食宿设施的不足却成为其进一步发展的羁绊．总结目前乡村旅游地食宿设施开发过程中出现的问题，并就乡村旅游地食宿设施的生态化与现代化、地域化与商业化、产业化与特色化的矛盾辨证统一关系进行了分析和研究。提出了一些合理化建议，以期对旅游地食宿设施建设有所裨益。     

城镇住房需求增长因素研究

城镇住房价格持续上涨的主要动力是市场需求的增加。本文利用数学模型分析影响住房需求的因素,计算出人均最佳居住面积,提出了按家庭结构比例提供住房的思路。     

寄宿制学校物业管理模式的构建与实施

随着我国物业管理行业的发展和社会的进步,物业管理经营领域也在不断扩展,寄宿制学校实施规范化的物业管理,可充分利用学校的办学资源,为学校提供专业化的优质物业管理服务,也大大缩短了学校的行政管理链条,使学校的组织结构和教学框架得到了优化,从而有利于确保学校教学质量的提高。因此,探讨和研究分析寄宿制学校物业管理的特点和规律具有十分重要的现实意义。     

Tacit knowledge spillover and sustainability in destination development

This study examines tacit knowledge spillover among lodging firms within a destination and how it contributes to sustainable destination development. Longitudinal data for this study were collected primarily through in-depth interviews with lodging firms' managers and operators in a destination located in southern China. The findings suggest that tacit knowledge spillover in a region may lead to hospitality firm agglomeration. Furthermore, the eco-friendly hotel pioneers' tacit knowledge spillover may, over an extended time period, enhance the eco-friendly initiatives and operations of local hospitality firms, which may contribute to the successful development of sustainable destinations. The findings also indicate that local government's effective interventions tend to encourage and facilitate tacit knowledge spillover through establishing knowledge transfer mechanisms in the community, which is significant in the context of sustainable destination development.     

Competition and lodging room rates

Though an important component of commerce and tourism, the accommodation industry has received little economic analysis, particularly in terms of predictive modeling. This paper develops an empirical model of pricing in the lodging industry based on traditional microeconomic price theory. Additionally, three questions are addressed: Do establishments with low occupancy rates tend to raise price to increase revenues, or lower price to increase business? Which approach should they choose? How much competition exists in the industry?     

The Effect of Technical and Functional Quality on Guests’ Perceived Hotel Service Quality and Satisfaction: A SEM-PLS Analysis

Numerous models on perceived service quality are discussed in literature besides SERVQUAL including technical and functional quality model. Functional quality attributes have been well studied but studies about technical quality attributes are rather limited. This article aims to integrate existing frameworks and propose antecedents towards perceived service quality and resulting customer satisfaction. A total of 204 questionnaires were collected from the guests staying at hotels in Malaysia. Partial least squares (PLS-SEM) method was employed to test the proposed relationships. Findings from the study support the significant relationship between functional quality, technical quality, overall perceived service quality and guest satisfaction. Furthermore, the first order constructs on the designated second order constructs support that both functional quality and technical quality as second order reflective constructs with five and three first order dimensions respectively. Practical implications and limitations of the study are discussed in detail.