Study on the relations among the customer knowledge management,learning organization,and organizational performance

This article reports the results of a study of customer knowledge management (CKM) of Taiwanese service businesses in China. Over 600 questionnaires were sent out to the Taiwanese directors and staff in 150 Taiwanese service businesses in Kun-Shan City, China, with 322 valid responses included in the study. Four relationships were examined in the study: the correlation between CKM and organizational performance, between CKM and the learning organization, between organizational performance and the learning organization, and finally the effect of the learning organization on the relationship between CKM and organizational performance. Findings and conclusions are discussed.     

What makes a good citizen in service settings?

As service firms face intense pressure to improve service quality, contact employees have been asked to do more with less. It is important that managers understand the concept of organisational citizenship behaviours and attempt to motivate employees to exhibit such behaviours. This study developed and tested a model of how employees' perception of organisational support affects affective commitment (AC), which contributes to their citizenship behaviours in service settings. Questionnaire data from matched pairs of 318 contact employees and their supervisors demonstrated that both perceived organisational support (POS) and AC play strong, central roles in determining contact employees' exhibition of citizenship behaviours. In addition, AC was found to be an effective mediator linking contact employees' perception of organisational support to their citizenship behaviours.     

Muslim millennials’ attitudes towards fashion advertising

Abstract

Recognizing the rapid growth of fashion marketing efforts in Muslim consumer markets, this article aims to investigate attitudes towards fashion advertising between Muslim millennials from two countries of diverse advertising environments. The conceptual framework used for investigation was adapted from an existing framework for attitudes towards advertising. A sample of young millennials (n?=?1,691) responded to a questionnaire-based survey measuring items related to beliefs, attitudes, and behaviors towards fashion advertising, in addition to religiosity and fashion consciousness. Analysis of hypothesis testing was performed using Structural Equation Modeling (SEM). Findings revealed that beliefs towards fashion advertising may be grouped into positive and negative factors which influence attitudes towards fashion advertising. Additionally, fashion consciousness also influences Muslim millennials’ attitudes towards fashion advertising. This article also examined the diversity of Muslim millennials in terms of religiosity, gender, and advertising environment on beliefs, attitudes, and behaviors towards fashion advertising. Analysis of group comparisons was done after establishing measurement invariance in Multi-group Confirmatory Analysis (CFA). Differences in attitudes towards fashion advertising across religiosity, gender, and cross-national groups illustrate the diversity within Muslim millennials. These differences are explained in terms of differences in antecedent positive and negative beliefs. This article contributes to the literature of attitudes towards advertising by illustrating the influence of gender, religiosity, and advertising environment on attitudes towards fashion advertising in diverse Muslim markets.     

The impact of IT and customer orientation on building trust and commitment in the supply chain

The application of information technologies (IT) to logistics activities may have benefits beyond cost savings, as it can create bonds between the supply chain partners. The objective of this paper is to analyse the influence of customer orientation on the application of IT to the supply chain and of these on the development of channel relationships based on trust and commitment. A questionnaire-based personal survey was conducted among manufacturers. Structural equation modelling was used to test the hypothesis contained in the theoretical model. The results indicate that customer orientation affects the application of IT to logistics, and IT has a positive impact on manufacturer and supplier commitment to the relationship.     

An Identification-Based Model of Supplier-Retailer Communication

ABSTRACT

The theoretical basis of the current thinking on supplier-retailer communication is refined and an alternative model is offered and empirically tested. It is argued and empirically demonstrated that identification is an important mediator in bringing about relational outcomes in a supplier-retailer relationship. Specifically, collaborative communication (higher rather than lower frequency, informality, bidirectionality, and indirectness of communication) from the suppliers is found to be positively related to their coordination with the retailers directly and indirectly through identification, trust, and commitment.     

An Empirical Investigation of Bilateral Investments and Opportunism in Buyer-Supplier Relationships

Collaboration between buyers and their suppliers often requires both parties to dedicate specialized investments to the relationship. These bilateral idiosyncratic investments serve as mutual hostages and signal commitment to the relationship, yet they are susceptible to expropriation. Drawing on research in social psychology and transaction cost economics, we argue that the nature of the bilateral idiosyncratic investments influences perceptions of a supplier's opportunism that in turn influences retailer opportunism and relationship outcomes. Data collected from 120 Norwegian managers of consumer electronics retail stores provide an assessment of the proposed model. The results indicate that the total and asymmetrical nature of the bilateral idiosyncratic investments influence perceptions of supplier opportunism and these perceptions, in turn, influence the retailer's opportunism and commitment to the relationship. Implications of these findings and future research are discussed.     

Loyalty to Social Ventures in Social Media: The Role of Social Cause Involvement,Identification, and Commitment

Recently, more social organizations are engaging in market transactions to achieve financial self-reliance. In today’s highly competitive market, it is imperative for such social ventures to bolster long-term support from their consumers through every possible point of access, such as social media. Given the importance of social media in enhancing customer relationships, this study examines factors that promote consumers’ loyalty toward social ventures, focusing on intentions to participate in cause-related activities and opinion-sharing behavior via social media. Data obtained from 304 US consumers confirmed that consumer involvement, identification, and commitment were key determinants of consumer loyalty in social media. The results also showed that the effect of involvement was mediated by identification and commitment. The findings suggest that social ventures should not only attract interested segments through social media, but also engage and enhance their sense of belonging and commitment.     

Unselfish? Understanding the Role of Altruism,Empathy, and Beliefs in Volunteering Commitment

This study explores the extent to which young volunteers perform voluntary service for selfless reasons by investigating the role of altruism, empathy, and beliefs in their commitment to voluntary projects that last for an extended period of time. A sample of young volunteers who have begun a voluntary long-term project completed a survey on the theoretical constructs under investigation. An objective measure of actual volunteering behavior was taken from the voluntary organization’s records from 4 to 6 months after the questionnaires had been completed. Results show that volunteers fulfilled their agreement to take part in the projects independently of the motivation underlying their behavior, whether egoistic or altruistic. Volunteers do not differ in terms of altruism, empathy, and attitudinal and normative beliefs when compared by levels of committed volunteering behavior, but they do differ in terms of two control beliefs: lack of time and the hindrances to volunteering work.     

Recreationists’ Constraints Negotiation Process for Continual Leisure Engagement

Unlike prospective participants with desire for initial participation, current participants are likely to have different interest in habitual leisure engagement from participation itself. Accordingly, they may respond to the effects of leisure constraints differently in order to progress toward a higher level of leisure involvement. This study aims to construct a theoretical framework that demonstrates how diverse components of current participants’ constraints negotiation process are conceptually connected to each other. Study results suggest that different negotiation strategies help current participants adjust their willingness to participate in the activity more frequently. Results also denote that the three dimensions of leisure constraints are differently associated with cognitive negotiation strategies, and commitment plays an important role in promoting the use of negotiation strategies to mitigate current participants’ perception of leisure constraints.     

Hard-Core Leisure: A Conceptualization

ABSTRACT

The purpose of this research reflection is to describe a slice of serious leisure that we call hard-core leisure, which we define as a form of serious leisure that involves extraordinary commitment that is directed toward an “authentic” style of social world activity. Using examples from birdwatching, Civil War reenacting, and climbing, we explain how hard-core participants separate themselves from other participants in terms of what they believe are superior styles of participation and unusual degrees of effort, perseverance, and conduct. Too often, serious participants in any given leisure activity are seen as homogeneous in their attitudes and behavior. The concept of hard-core leisure makes problematic this assumption by bringing to light an extreme form of leisure participation.