Integrating the Kano model and IPA to measure quality of museum interpretation service: a comparison of visitors from Taiwan and Mainland China

This study attempts to integrate the Kano model and importance-performance analysis to explore critical interpretation service elements. This study compares the experiences of Mainland China and Taiwan visitors at a museum and their perceptions of interpretation service quality. The critical elements perceived by Mainland China visitors are “There is easy access to interpretation facilities” and “Interpreters provide services when visitors need them.” The critical elements identified for visitors from Taiwan are “There is easy access to interpretation facilities,” “Interpreters offer services at the right time,” and “What interpreters say is interesting and motivates visitors to learn more.”     

Ecological ideals,sustainable tourism and the heritage concept of an eco-village: the case of Arcosanti,USA

Arcosanti in Arizona, USA, is a yet-to-be completed ecological settlement which reflects the major ideas of Paolo Soleri, an Italian architect and philosopher, on an alternative type of city. Based on field research using interviews, participatory observation and the survey method it examines the relationship between tourism and eco-settlements, using Arcosanti as a case study, in order to discuss current approaches to sustainable tourism and to examine visitor profiles, perceptions, and attitudes. The data indicates that ecological settlements such as Arcosanti can be an attractive tourist destination and it is clear that although Arcosanti had started life as an urban experiment based on ecological and alternative ideas, today it is a place that attracts many visitors. Regardless of whether Arcosanti can be categorized as an eco-village or eco-city, its valuable attractiveness results from Paolo Soleri and his tangible/intangible heritage that contributes an income via sustainable tourism. The study concludes that Arcosanti is an excellent case which offers the promise that ecological settlements can have significant potential for sustainable tourism.     

A multilevel Gini decomposition approach to measuring the geographic concentration of tourism

This research highlights findings from an application of a multilevel Gini decomposition method to measure the degree of spatial concentration of tourism markets in Australia. The overall level of spatial concentration in Australia is decomposed into two levels: inbound country and travel purpose. While travel purpose is an important factor associated with the concentration patterns of tourism, the nature of its impact differs significantly by country of origin. Due to the variation in market share and the market’s underlying dispersal characteristics, an increase in the share of one market may require a more than proportionate increase in the shares of several markets in order to counterbalance the spatial concentration pressures. Findings show that considering only one factor in the decomposition process can hide important offsetting influences of market segments on concentration and dispersion.     

Satisfaction as a determinant of tourist expenditure

The main aim of this study is to analyse the influence of tourist satisfaction with the tourism offering on tourist expenditure in the destination. Quantitative analysis is based on 523 self-administered questionnaires collected from tourists visiting Rijeka and the Opatija Riviera (Croatia) during the summer of 2014. Principal component analysis was conducted on 22 elements of the offering in order to reduce the dimensionality of satisfaction with the tourism offering, resulting in four dimensions of satisfaction. Regression analysis was conducted with the log of daily expenditure as a dependent variable. The results revealed that only one satisfaction dimension (related to the diversity of facilities) out of the four proved to be a significant predictor of tourist expenditure in the destination. The study also confirms that family income, type of accommodation, past behaviour and length of stay significantly influence daily expenditure.     

Defining Special Events in Galleries from a Visitor Perspective

Abstract

In an attempt to alter public perceptions of art galleries as elitist institutions, art galleries are shifting their directions to become more visitor focused. With contemporary policies being adopted to explicitly pursue access that is more equal and participation, new programs and strategies are being developed to make art galleries more appealing to people who would not normally visit them. One such visitor-focused strategy increasingly being utilized is the staging of special events. To document the impacts special events are having on art galleries, and to assess whether special events are enabling these institutions to achieve their aims of becoming more visitor focused and less “elitist,” it is important that these institutions develop an awareness of how their visitors understand and respond to such events. This study explores visitor perceptions of special events in art galleries using a qualitative methodology and has developed a set of categories that reflect those visitor perceptions.     

四论现代人造模拟景观的开发

本文从客源、资源两方面论证了兴建现代人造模拟景观的原则．从国情方面指出了兴建现代人造模拟景观的限制因素。最后分析了兴建现代人造模拟景观热的根源。     

自然旅游景区游客旅游体验管理初探

游客在自然旅游景区的消费过程其实就是一种体验过程。游客在自然旅游景区获得的旅游体验质量的高低．除了取决于自然景观本身的质量外．还与景区的游客旅游体验管理水平密切相关。对自然旅游景区游客体验的概念进行了界定．探讨了有关游客旅游体验调查和分析的内容和方法．分析了影响游客旅游体验的因素并对其进行了分类．最后针对这些因素提出了一系列游客旅游体验管理的手段和途径。     

Valuing natural heritage: park visitors' values related to World Heritage sites in the USA

The World Heritage Convention rests on the assumption that World Heritage sites hold value for people globally and that these values promote protection of sites. This study focuses on natural sites, selected for environmental significance. All World Heritage sites are also supposed to be of ‘outstanding universal value’, with a variety of values attributed to them in World Heritage and other documents, including aesthetic, cultural and spiritual values. This study investigates via a survey whether such values are recognized by visitors to natural sites in the USA, and how useful they are for generating support for sites. Most visitors appreciated sites primarily for their environmental importance; a minority recognized other values listed in World Heritage documents, even though most visitors had little understanding of the Convention itself. In general, recognition of World Heritage status did not translate into greater protection or support for sites beyond what they already receive as national parks, even though most visitors and park personnel were supportive of World Heritage goals. For a minority of visitors, the global framework in which the World Heritage Convention operates had negative connotations, owing to questions of how ultimate responsibility for sites should be divided between national and international scales.     

中国现代日记体、书信体小说研究综述

学术界对中国现代日记体、书信体小说的研究匮乏，这种研究现状与现代日记体、书信体小说曾经蔚然成风并且留下诸多经典文本的文学史史实不相符合。有两方面的问题值得我们作更深入的探究：一是拓宽研究的覆盖面，不光把研究的视角锁定在男性作家的笔下，而且要将中国现代女作家笔下的大量的日记体、书信体小说纳入研究视野；二是理论角度的突破，应该进一步从认识论、美学、心理学和意识流理论等层面对现代日记体、书信体小说作深入的探讨。     

上海世博会展期参观者分布预测与应对

本文试分析上海世博会展期的影响因素,进而预测展期参观者分布形态。预计上海世博会展期参观人流分布曲线呈"锯齿弓形"。其中。有2个持续为7天的高峰期,即"五一"和"十一"黄金周,后者峰值要比前者高的多,约有25个持续为1～2天的高峰点。应该采取措施,改善展期人流不均衡的现象,如上海世博展馆柔性化设计,展期活动的精细化管理,门票销售推广和客源组织并重,建立应急预案和快速反应机制,改善世博会展期外部因素等。