App 数字产品国际市场渗透与衰退速度的实证研究——基于用户参与价值共创理论

全球数字经济背景下,移动应用（App）数字产品出海势头迅猛,本文针对 App 数字产品在国际市场的渗透和衰退速度进行研究,考虑到用户对 App 数字产品国际市场渗透和国际化进程的重要影响,基于用户参与价值共创理论,构建出以目标国家渗透速度为解释变量,用户参与度、用户与用户互动为调节变量的模型,在理论模型的基础上实证分析和验证 App 数字产品在目标国家的渗透速度与衰退速度、用户参与度、用户之间互动的关系。研究发现,App 数字产品在目标国家的渗透速度越快其衰退速度也会越快,用户参与及用户间的交互可以缓解二者之间的关系,进而延长 App 数字产品的生命周期,维持其在国际市场的持续性。据此本文进一步研究归纳出提升 App 数字产品持续性的循环迭代机制,并提出 App 数字产品出海管理策略,为 App 数字产品出海相关研究提供参考。     

The effects of app-related factors on app stickiness: The role of cognitive and emotional app relationship quality

Prior research tends to examine the effect of a narrow set of app-related factors on the construct of app relationship quality holistically. However, it is well-established that app relationship quality consists of cognitive and emotional aspects. To address these two issues, our study takes a more nuanced approach by examining a comprehensive set of app-related factors, including functional, offerings, experiential and relational factors, and their differential impacts on two distinct components of app relationship quality, namely cognitive app relationship quality (CARQ) and emotional app relationship quality (EARQ). It also examines the differential impact of CARQ and EARQ on app stickiness, which has long been considered as a managerial challenge. A ‘modular design approach’ was used to collect the data from an online UK consumer panel. 605 responses were analyzed using AMOS 24. The results indicated that functional and offering factors produced greater effects on CARQ than on EARQ. In contrast, experiential and relational factors were found to have stronger effects on EARQ than on CARQ. Further, CARQ was found to have a stronger effect on app stickiness compared to EARQ. The current study offers a detailed understanding of the factors that contribute to each component of app relationship quality and empirically demonstrates the differential effects of the cognitive and emotional aspects on app sickness. Such results are expected to help e-retailers to develop a strong digital presence, build future readiness for their brands, and design app-focused strategies using a consumer-centric approach.     

Key factors in the triumph of Pokémon GO

The mobile app market, particularly the app game sector, is a multibillion-dollar space. This study conducted in-depth interviews and two large-scale surveys with a total 1,437 respondents to investigate the consumer behavior of mobile app game players. The app game Pokémon GO became a worldwide phenomenon not only as a social sensation but also as a high profitable business model. Taking the theoretical lens of telepresence theory and social capital theory, this develops a framework to explicate the success factors of Pokémon GO. The theoretical framework also provides guidelines for practitioners who plan to enter the lucrative app game market.     

Determinants of App Stores Continuance Behavior: A PLS Path Modelling Approach

Prior research has mostly examined the satisfaction, intention, and behavior of users toward technology and systems in general, and little research has been dedicated to understanding apps commerce and app stores. Drawing upon the extended model of IT continuance and theory of information overload as a theoretical foundation, the aim of this study is to examine consumer satisfaction, continuous intention, and behavior toward apps shopping. A total of 347 valid questionnaires were collected from experienced consumers with app stores to statistically test the theoretical model using the partial least squares path modelling approach, a structural equation modelling technique. The results show that apps self-efficacy, post-usage usefulness, disconfirmation, facilitating conditions, perceived information overload, apps satisfaction, and apps continuance intention can be used to predict and explain 75.7% of variance in consumer’s continuance behavior in using app stores. The negative and positive causal relationship between constructs, managerial implications, and limitations are discussed.     

浅谈“App store”商业模式

本文主要描述了较为成功的应用程序商店——苹果公司的"App store",并对其商业模式加以分析讨论,探讨了直接复制和替代模仿建立应用程序商店的问题,并说明了"App store"商业模式的不可复制性。最后,针对中国企业发展应用程序商店提出了建议。     

基于HTML5的移动Web App开发研究

移动智能终端和移动网络在日益发展,而不同平台和浏览器的移动App开发成本加剧。为了满足人们对移动智能设备的需求,基于HTML5的移动应用大量涌现。文章先介绍了HTML5的新特征,进而介绍了移动App的三种实现方式,对比分析了移动Web App的特点和优势,最后提出了基于HTML5的移动Web App开发的设计方案。     

The diffusion of mobile data services and applications: Exploring the role of habit and its antecedents

Given the prevalence of mobile data services and applications (MDSA) such as App Store, it is important to diffuse MDSA and understand user behavior toward it. Recent research on marketing and information systems (IS) has shed light on the habitual use of frequently used IS. This study attempts to develop a research model that clarifies the role of habit in the actual use of MDSA. Considering the unique and specific characteristics of MDSA, this study examines the antecedents of MDSA habit in an effort to elucidate key factors accelerating the development of MDSA habitual use. Data collected from 317 users who had prior experiences with MDSA were empirically tested against the research model using partial least squares (PLS). The analysis results indicate that both continuance intention and habit play an important role in the actual use of MDSA. Moreover, the findings reveal that habit is a more prevalent predictor of actual use compared to conscious intention. It was found that user satisfaction, perceived monetary value, and variety of use serve as the antecedents of MDSA habit. The theoretical and policy implications of the findings are described.     

Evaluating the role of technology and non-technology factors influencing brand love in Online Food Delivery services

Technology and non-technology factors in OFD service contribute to attitude development and behavioral intentions even when the core service (food) is not undertaken by the service provider. We examine the role of app design, personality, social influence and service quality factors in developing Brand Image and fostering Brand Love. Conceptualized as higher order constructs, we find that app design factor demonstrates a strong effect on brand image. Service quality, personality factors and social influence factors show relatively weaker effects in developing brand image. We found support for Brand Image completely mediating the relationship between app design, service quality factors and Brand Love. Personality and social factors engender Brand Love directly. App Design emerged as a significant factor across gender and age groups. Pathway to development of Brand Image and Brand Love are different for younger and older age groups. We discuss theoretical contribution and managerial implications based on the results.     

The abandonment behaviour of the branded app consumer: A study using interpretive structural modelling approach

Marketers are increasingly adopting branded app because of their ability to deliver a distinct and gratifying consumer experience. While the user acquisition and adoption of the branded app is growing exponentially, the rate of app abandonment remains an area of concern. As many as 71 % of users remain inactive within a rolling period of three months; however, limited scholarly research has occurred to understand the causal explanation of this phenomenon. This study attempts to shed light on the reasons for such a high abandonment rate, the factors triggering such behaviors, and their causal relationship through the interpretive structural modelling (ISM) approach. An extensive literature review on the branded app, studies on consumer retention, and responses from 31 domain experts led to the identification of 19 factors and the presentation of a seven-layered interpretive structure to define the underlying causal relationship between these factors. The academic contribution of this paper lies, first, in identifying four new factors (onboarding experience, acquisition offer, value for time, and gestation period) and assimilating them into the extant consumer retention research. Second, this study conceptualizes a new model by integrating two existing theories of the Investment and Relationship Stability Model and the Commitment–Trust Theory. It also aspires to improve understanding of the branded app abandonment among practitioners and accordingly helps in prioritizing their marketing interventions.