European consumer preferences for beef with nutrition and health claims: A multi-country investigation using discrete choice experiments

The European Union (EU) nutrition labelling policy aims to facilitate consumers’ food choice, stimulate innovation and facilitate the circulation of foods bearing claims across countries. However, the beef industry has not fully taken advantage of utilizing nutrition and health claims based on the EU nutrition labelling policy to differentiate beef products in the market. This study investigates consumer preferences for nutrition and health claims on lean beef steak. Two choice experiments were conducted among 2400 beef consumers in four EU countries (Belgium, France, the Netherlands, United and United Kingdom). Multinomial logit and error component models were estimated. Our results generally suggest that consumer valuation of nutritional and health claims varies across countries. In Belgium, the Netherlands and France, nutrition and health claims on saturated fat yielded higher utilities than claims on protein and/or iron, while the opposite was found among consumers in the UK. The results imply that marketing opportunities related to nutrition and health claims on beef are promising, but that different nutritional marketing strategies are necessary within different countries.     

Streaming or stealing? The complementary features between music streaming and music piracy

Among young consumers, music streaming can be perceived as a substitute for music piracy. However, streaming can provide a venue for discovering and listening to new releases, and then, gaining access to these new tracks illegally. The objective of this study is to determine if music streaming acts as a buffer (substitute) or enabler (complement) of piracy. Using a logit model, we found that streaming complements piracy, providing evidence that these two modes of music consumption will coexist in the market. In addition, we found that social and peer behavior, risk perceptions, and consumption time online are elements contributing to music piracy.     

Flights of fantasy: A reformulation of the flyers’ dilemma

We position pleasure travel within Beck’s risk society as a contradictory form of consumption that simultaneously produces individual pleasure and global environmental risk. We examine the paradoxical emergence of the ‘anxious traveler’ from this contradiction, arguing that this social category is necessary to individualize and apportion the global, environmental risk associated with frequent flying, and hence legitimate the reproduction of unsustainable travel practices. We identify several future scenarios that may synthesize this frequent-flying dialectic. On reflection, these scenarios themselves appear as cultural productions, suggesting that our attempts to imagine the future are crippled by the hegemonic ahistoricism associated with contemporary capitalism.     

Post-disaster consumption: analysis from the 2011 Christchurch earthquake

This unique study provides information to logistics managers, retailers and governments about how consumer behaviour is modified following a large-scale disaster in a developed nation. Scanner data of purchases made in Christchurch supermarkets before and after the 2011 earthquake was used to identify immediate and short-term changes in consumer behaviour. In the immediate aftermath, consumers purchase increased levels of utilitarian products necessary for survival (e.g. water and non-perishable foods), but there is no evidence of increased consumption of hedonic or potentially harmful products. However, higher consumption of hedonic and harmful products does occur in the weeks after the disaster.     

Corporate social responsibilities,consumer trust and corporate reputation: South Korean consumers' perspectives

This study proposes and tests a model of corporate social responsibility (CSR) that specifies relationships among (1) four categories of CSR initiatives as independent variables, (2) three types of consumer trust as mediating variables, and (3) corporate reputation as the dependent variable. Results show that the firm's fulfillment of economic and legal CSR initiatives had a direct positive effect on corporate reputation, whereas neither ethical nor philanthropic CSR initiatives did. In the CSR-trust link, economic performances fostered consumer expertise trust, legal and ethical CSR activities affected integrity trust, and philanthropic CSR activities influenced social benevolence trust in the firm. This study confirms that all three types of trust partially or fully mediate the effect of the four CSR initiatives on corporate reputation. This outcome indicates that CSR activities create and nurture consumers' trust in the company, which will, in turn, bring about consumers' positive or improved perceptions of the firm.     

Consumer response to uncertain promotions: An empirical analysis of conditional rebates

We formulate, estimate, and analyze a model of consumer response to promotions where consumers' receipt of the promotional reward is uncertain. The model incorporates consumers' risk aversion and their subjective assessment of the probability that they will get the reward. It is used to assess the effectiveness of a “conditional rebate”, where the uncertainty arises because the reward is contingent on an external event, versus a traditional rebate, which is similar in all respects except that it is certain. We estimate the model using a conjoint choice experiment. Response to conditional rebates is highly segmented and related to perceived thinking costs and savings and entertainment benefits of conditional rebates as well as to event involvement and gambling proneness. In our application, conditional rebates are more cost effective than certain rebates, mostly because consumers' subjective probability of the event occurring is higher than what market wisdom suggests.     

Interformat competition in the grocery retailing

In the last few years, we have seen significant changes in the Italian retail environment which suggest that the patterns of retailing competition are more complex than in the past. In order to expand their target market in a context of economic recession, retailers are implementing new strategies aimed to stimulate the switching between different store formats. As a result, store formats are getting similar and new "hybrid" formats are emerging.This paper investigates the interformat competition between grocery store formats in the Italian retail market in order to understand which formats are converging and which, otherwise, are maintaining their distinctiveness. Our findings show that the rivalry between store formats (interformat) is becoming more intense than the competition within store formats (intraformat). These results have significant implication on both retailers and trade marketing strategies.     

Utilitarian and Hedonic Motivators of Shoppers’ Decision to Consult with Salespeople

Many retailers face the questions of whether providing consultation services would enhance store performance and, if so, what the retailers could do to increase the number of shoppers seeking salesperson consultation. Despite its importance, prior research has not answered the question of what influences retail shoppers to consult with salespeople. We use motivation theory and recent theorizing on behavioral decision-making to develop a model of four utilitarian and hedonic motivators of shopper consultation with salespeople. This model, which includes the relationship between consultation and amount of money spent by shoppers, was tested with data from 425 shoppers. Our results demonstrate situational and individual influences, both utilitarian (i.e., shoppers’ purchase uncertainty and efficiency orientation) and hedonic (i.e., shoppers’ situation-related affect toward salespeople and shopping enjoyment), that prompt retail shoppers to consult with salespeople. As well, we find that salesperson consultation is positively related to the amount of money spent by shoppers and completely mediates the spending effects of the four motivators of consultation. This research shows that motivation theory is useful for better understanding salesperson consultation and can assist retailers that compete on service to better implement consultation-oriented strategies.     

The relevance of holistic website perception. How sense-making and exploration cues guide consumers' emotions and behaviors

A multitude of single cues determines consumers' emotional responses to business-to-consumer (B2C) websites. This study suggests that it is imperative to more holistically evaluate websites following the Gestalt approach. Consistent with the landscape model of preference, this study argues that consumers prefer online settings that are high in sense-making and exploration potential as they make consumers feel good and increase their confidence level. The results of two empirical studies indicate that the holistic perception of online settings enhances emotional reactions and leads to desired behavioral outcomes.