Planning food services for a campus setting

Providing appropriate food services in a campus setting is increasingly important due to more demanding customers and because clients have less time to go off-campus when they need to eat. Using a university campus as an example, this research looks at customer satisfaction with existing food services and explores various methods for determining where to locate new facilities. This campus currently has great needs for additional food services, and it is shown clearly where additional food services are required. Also, the methods used are compared in terms of their effectiveness in finding the solution.     

企业并购会计处理方法的研究

伴随着市场经济的发展成熟,市场竞争日益加剧和激烈,而作为市场主体的企业欲在激烈的市场竞争中生存和发展,一般通过内部扩充和外部扩张而运行,而并购则是企业外部扩张最迅速、最典型、最重要的方式。而全球经济一体化的加速发展,中国的企业并购也愈来愈频繁。本文拟对企业并购传统会计处理方法及其新理论作初步的探讨。     

企业并购活动中目标企业选择的层次分析评估研究

企业并购是企业进行资本扩张、促进企业间存量资源合理统流动的重要途径。对企业并购中的目标企企的选择、价值评估进行研究，构建我国企业并前过程中目标企业选择的评价指标体系，运用AHP法对目标企业选择进行定量化评估，将有利于企业通过并购后，实现资源的最优配置．保证企业经营机制协调、有效地运行。     

MTS在CSI测评中的应用

在顾客满意度指数测评理论中，引入马田系统的思想，通过相对与理想态基准空间马氏距离的比较，并通过定义典型的质量子模式，根据择近原则，可快速实现顾客满意度指数测评的质量模式识别。     

基于顾客导向的物流企业风险预警

文中通过回顾企业风险预警管理相关文献,分析了物流企业风险形成主要影响因素,并结合物流企业运营特征,建立基于顾客导向的物流企业预警指标体系,运用灰关联分析方法评价物流企业顾客满意度,对物流企业的风险进行预警。     

如何设计中国顾客满意指数调查问卷

中国顾客满意指数作为一种新的质量业绩衡量指标,能够有效地反映我国企业、行业、国民经济中的各部门以及整个国民经济的质量状况。问卷设计是中国顾客满意指数调查的关键环节。文章结合中国顾客满意指数调查的特点,对设计调查问卷的原则、方法及问卷设计过程中需要注意的问题进行了探讨。     

制约上市公司并购的外部因素及对策

随着我国证券市场的建立,上市公司并购出现快速发展的趋势,但同时存在着制约其发展的一些外部因素。本文建议,应建立健全相关并购法规,减少政府干预,完善证券市场机制及拓宽并购融资渠道,加强与规范中介机构在并购中所起的作用,以推动上市公司并购的健康发展。     

SERVCON: development and validation of a multidimensional service convenience scale

As customers have demanded greater convenience in service exchanges, researchers have responded by incorporating the convenience construct into their conceptual models and empirical studies, but a comprehensive, formally validated measure of convenience remains lacking. This study conceptualizes service convenience as a second-order, five-dimensional construct that reflects consumers’ perceived time and effort in purchasing or using a service. Service convenience dimensions are salient at different stages of the purchase decision process. Given this conceptualization, the study presents the development and validation of the SERVCON scale, a comprehensive instrument for measuring service convenience. The five dimensions are independent within a nomological network that illustrates distinct antecedent and consequent effects, and the results reinforce the multidimensional representation, offering insight into the distinctive relationships between each service convenience dimension and its antecedents, such as competitive intensity, and consequences, such as repurchase behavior. The findings help researchers and managers understand a fully conceptualized convenience construct and facilitate the measurement of convenience in future empirical studies.     

论购物成本——一个界宸商圈的新视角

如何科学、方便地界定零售商店的商图，长期以来一直困扰着理论界和经营者。人们曾提出过各种解决办法，但由于这些办法本身存在的缺陷，在实际工作中未能获得广泛采认。商图是由顾客选择商店的行为形成的，影响顾客择店的主要因素是购物成本，它从根本上决定着商店商圈的大小。     

并购行业模式对企业价值创造的影响

以1998～2004年A股非金融类上市公司发起的并购重组事件为样本，通过实证考察并购行业模式与收购企业价值之间的因果关系，证实我国上市公司实行行业相关性并购较无关性并购对收购企业具有更强的价值创造效应。同时，将对应于企业价值指标、有关并购价值创造的经济学假设分解成五类财务因素指标，通过比较不同并购模式下收购方指标变动特征的异同，揭示出规模经营、交易内部化和市场势力是影响收购企业价值的主导因素。