英语习得途径探索——英语专业“市场营销学”课程案例研究

通过用国外英语教材为英语专业本科生开设市场营销学课程,探索了相关专业知识课程教学及其与英语教学相结合的实际问题。在教学实践基础上进行的研究表明:英语专业的学生用英语教材学习市场营销学,从内容上易于接受,并增加了习得英语的机会,有利于英语综合能力的提高。大学二年级的学生学习该课程时,主要难点是语言问题。国外原版教材有优点,但也不完全适用,应组织力量编写适合我国英语专业学生使用的教材。     

影响顾客满意因素的简析

取得高程度的顾客满意是营销的最高目标。然而，能够使一个顾客满意的东西，未必会使另一个顾客满意；能使顾客在一种情况下满意的东西，在另一种情况下未必能使其感到满意。因此，公司及其员工应该全面了解影响顾客满意度的因素。     

智力资本中的客户资本管理研究

本文从界定智力资本、分析客户资本的含义和特征入手 ,阐述了企业客户资本管理的环境 ,客户资本细分 ,客户资本的衡量和客户共同学习的策略 ,提出了客户资本管理的新思路。     

基于DSP实时监控系统的视频采集构想

本文在了解上海商学院图文信息楼监控系统的基础上,结合DSP结构及功能提出了基于DSP 的视频采集系统的构想,并阐述在数字化技术飞速发展的今天,网络数字监控将会得到更好的升级与管理。     

阿里巴巴并购饿了么的动因和财务风险分析

在经济全球化的背景下,为扩大企业经营规模,并购成为企业很好的选择。论文以阿里巴巴收购饿了么为例,研究阿里巴巴收购饿了么的动因,分析并购为阿里巴巴这个典型的互联网企业带来的财务风险,并为互联网企业的并购提供宝贵的建议。     

A graduates ’ satisfaction index for the evaluation of the university overall quality

In the higher educational setting, students provide a relevant contribution to the quality of educational services. In such a context, the measurement of the perceived quality and related satisfaction for the university experience are of primary interest to evaluate the efficiency and efficacy of the learning processes. In this contribution, we aim at assessing the overall quality of the graduates’ university experience in terms of internal and external efficacy by applying the ECSI (European Customer Satisfaction Index) methodology, based on structural equation models and primarily developed in the context of customer satisfaction. For this aim, we propose a modified ECSI model tailored for the higher educational setting, explicitly taking into account the differences among groups of degree program. The study is carried out on data collected by the AlmaLaurea surveys at the University of Florence (Italy) in the period 2014–2017 and concerns a sample of more than 2,000 graduates. We find out eight latent variables that contribute to define the overall quality of university experience. These variables are differently affected by the type of degree program, with the highest levels of external efficacy observed for degree programs belonging to the educational, health, and engineering groups. It also turns out that interventions on the internal efficacy (i.e., quality of hardware and quality of humanware) have a direct positive effect on the university (i.e., loyalty) and an indirect positive effect on the society (i.e., external efficacy).     

Conditions for Asymmetric Information Solutions when Alliances Provide Acquisition Options and Due Diligence

One main problem with both acquisitions and alliances is separating the attractive partners from the rest. An additional problem with alliances is getting each partner to provide its best assets and efforts. One solution offered for the acquisition adverse selection problem is due diligence through a pre-acquisition alliance; however, none of the papers recommending such an approach analyze the alliance adverse selection and moral hazard problems. This paper presents the first formal model of joint venturing as acquisition due diligence, detailing how the joint solution works and under what conditions.revised version received October 20, 2003     

遗传算法及其在客户关系管理中的应用研究

遗传算法是一种宏观意义下的仿生优化算法，它模拟生物在自然环境中的遗传和进化过程而形成的一种自适应全局优化概率搜索算法。这种算法可以用于对海量的客户信息进行搜索，提取对决策有用的信息，让企业在激烈的市场竞争中处于有利地位，最终达到最高利润。本文还通过一个简单的实例研究将该算法应用在客户关系管理中。     

Researching Preferences,Valuation and Hypothetical Bias

A number of recent papers in environmental economics have focused on the process of researching preferences – agents are uncertain about preferences but with effort may narrow their uncertainty. This issue has arisen in formulating bids in contingent valuation (CV) as well as the debate over the divergence between WTP and WTA. In the context of CV, it has been suggested that the hypothetical nature of the preference elicitation process biases responses. This paper provides both a theoretical model and experimental evidence to contribute to this debate. The model is a model of competitive bidding for a private good with two components that are particularly relevant to the debate. The first component is that bidders are unsure of their own value for the private good but may purchase information about their own value (researching preferences). The second component is that there is a probability that the auction is hypothetical – that the winning bidder will not get the private good and will not pay the winning bid. The experiment tests this theoretical model of bidding equilibrium and analyzes the effects of variations in the parameters (hypotheticalness, information costs and number of agents) on the endogenous variables (such as the proportion of bidders who become informed and the winning bid). Experimental results suggest that an increase in the hypotheticalness of an auction tends to decrease the likelihood that bidders pay for information on their valuation with an ambiguous effect on the winning bid.      

运用CRM开展图书馆服务

CRM是通过对客户信息资源的管理,来提高客户对企业产品和服务的满意度。企业的客户关系管理与图书馆的读者管理具有一定的相似性。本文深入理解了CRM的内涵,分析了运用CRM开展图书馆服务的必要性、可行性,以读者为中心,分别从读者信息的获取、挖掘及运用角度,具体讨论了CRM在图书馆服务中的应用,最后预测了将CRM运用于信息服务工作的前景。