Implementing Lean Six Sigma in healthcare: issues from Italy

Lean Six Sigma is a method for strategic process improvement that aims to improve operational uniformity and quality, and reduce variations and waste. Lean thinking and Six Sigma have traditionally been applied to manufacturing. This paper examines ways of using Lean Six Sigma in healthcare organizations. The authors discuss the implications of their research for practitioners (managers and physicians) and present an agenda for future research.     

基于六西格玛管理视角下的顾客满意度提升研究

六西格玛管理作为眼下最时髦的管理方法,它指的是通过设计、监督每一道生产工序和业务流程,以最小的投入和损耗赢得最大的客户满意度,从而提高企业利润.主要从介绍六西格玛管理模式来重点研究如何利用该方法来提升顾客满意度从而使企业在激烈的竞争中取得一席之地.     

The application of Green Lean Six Sigma

Green Lean Six Sigma has been recently clarified to improve the environmental sustainability performance of operations, but it seems glaringly scarce and in need of cutting-edge studies to integrate the concepts of green, lean, and Six Sigma into one unified application. This paper is accordingly aimed at constituting the application of Green Lean Six Sigma as a cleaner production. In doing so, a Define, Measure, Analyze, Improve, and Control (DMAIC)-based approach that is one of Six Sigma's well-known methods was proposed to systematize a Green Lean tool—environmental value stream mapping. Thus, this paper as one of the preliminary studies aligns environmental value stream mapping with DMAIC through presenting the proposed methodological approach, which relies on the five DMAIC phases—Define, Measure, Analyze, Improve, and Control—and considers green wastes in each phase simultaneously. To support the narrow body of knowledge, this proposed approach was validated via the action research-oriented case study implemented in the substrate manufacturing system that seeks to develop the environmental sustainability of its production processes and subsequently its general competitiveness. The findings indicated the effectiveness of a DMAIC-based approach in systematizing environmental value stream mapping and improving its efficacy to achieve environmental sustainability. The case analysis revealed that the application can significantly lessen the consumption of chemicals and energy in the system by 28% and 21%, respectively.     

中小企业推行六西格玛管理研究与分析

根据目前中国企业实施6σ管理的现状,从我国中小企业的现状和特点出发,运用SWOT分析法来说明我国中小企业实施6σ管理的必要性和可行性,运用动态演进的方法导入6σ管理并建立管理体系。     

六西格玛管理在降低生产线不良中的应用

对于国内企业来说,研究六西格玛管理方法及应用并且探讨如何有效地实施六西格玛是一个越来越重要的问题.从六西格玛理论出发,应用DMAIC改进模式,结合显示器装配实际案例,清晰地将六西格玛管理中分析问题、解决问题的方法以及所用到的质量工具呈现出来,帮助六西格玛管理在国内企业的成功实施.     

6σ与电力企业安全文化建设

安全文化建设,很多生产企业几乎天天讲,也非常重视,然而,安全文化建设的效果却往往不是很明显。作为电力企业,安全是生产中的重中之重,如何抓好安全文化建设显得尤为重要。安全文化建设,从制定文化理念到员工执行再到反馈控制,需要有一套完善的模式去执行。6σ作为一种优秀的质量管理控制方法,在很多优秀企业中就像发动机一样,在给企业无限的动力。6σ是一种不断追求完善的质量管理法,它将给我们的电力企业安全文化建设提供全新的模式。     

以六西格玛方法提高库存周转率

库存周转率反映了企业的运营效率,现有的研究大都集中在库存周转率理论本身的缺陷和不足,从物流和运营管理角度对如何提高库存周转率的实际案例研究还不多。作者以物流理论为基础、运用六西格玛管理理念和方法,分析了企业现状并提出了改进措施,经企业的实践验证,成效显著。结合企业的实际案例。提出了以六西格玛方法提高库存周转率的一种解决方案,为企业决策者和管理层提供参考依据．也为解决企业的类似问题提供参考。     

运用6σ管理法提升物流质量

本文在以往的单纯物流质量研究和单纯6西格玛管理法研究的基础上，尝试着将6西格玛与物流质量进行集成研究。本文从描述物流质量的内容入手，详细分析了6西格玛质量管理法将会对物流质量的各部分内容所起到的作用，最后尝试着重点探讨了如何把6西格玛运用到物流质量管理中，实施6西格玛物流项目的DMAIC。     

6σ改进项目评审阶段风险管理研究

首先论述了6σ项目风险指数管理概念及研究意义;其次对6σ改进项目通常面临的内部操作风险和外部环境风险在评审阶段进行了分析,在识别项目风险因子的基础上,设计了6σ改进项目风险评价指标体系,同时提出了基于层次分析法和模糊数学理论的6σ改进项目风险综合评价模型;最后给出项目风险综合评价的具体算例。     

Supply chain analysis of e-tailing versus retailing operation – a case study

The swift growth of e-commerce or e-tailing as a consumer retail channel has made it a serious competitor to traditional retail channels and is changing consumers’ purchasing behaviour. The purpose of this case study, based on Target and Amazon.com, is to analyse the attributes of traditional retailing, e-tailing, and hybrid supply chain models to form conclusions about the feasibility of an idealised supply chain model for the future. An integrated and generalised modelling framework is used that incorporates Six Sigma – define, measure, analyse, improve, control methodology leveraging various tools, including process flow maps, cause and effect diagram, performance efficiency metrics, failure mode and effects analysis (FMEA), and Monte Carlo simulation. Based on this analysis and research, the conclusion is that the idealised supply chain of the future may evolve into a hybrid supply chain, which includes both e-tail and retail channels. The main recommendations from this study include assessing the risks of migrating to such a hybrid supply chain and to leverage the recommended actions provided in the hybrid FMEA. To facilitate more effective and mature processes, this study can guide researchers in exhaustive empirical evaluations of hybrid supply chains, gather experiences and lessons learned for practitioners.