两江新区发展现代服务业的比较优势及策略分析

两江新区是我国内陆地区唯一的国家级开发开放新区。发展现代服务业已成为两江新区经济发展的重要内容以及重庆市政府实现"314"总体部署的迫切需要和最佳选择。本文从现代服务业的内涵及两江新区发展现代服务业的意义出发,分析了两江新区发展现代服务业具有的比较优势,并从政府行为、产业布局、文化建设、人才引进以及主导产业选择等方面提出相应策略。     

邮政系统服务质量模糊综合评价研究

邮政系统服务质量取决于各项邮政业务,邮政业务的服务质量取决于顾客的评价。以陕西省为例,利用陕西省邮政服务状况的调查数据对邮政系统服务质量进行了模糊综合评价。模糊综合评价的结果有赖于调查数据的代表性、评价指标体系的完善程度和评价指标的权重。     

深圳市环境事件应急处置服务费用定价方法研究

基于深圳环境形势和应急处置服务的特殊性,总结了环境应急处置服务费用的影响因素及其构成要素,初步研究符合深圳实际的环境应急处置服务费用定价方法。深圳市环境应急处置服务费用包含了4大类、9小类的构成要素及数十项具体收费项目,基本涵盖当前环境应急处置服务的主要内容。列明了大部分项目的计价公式和计价单位,对无法详细列明或难以给出具体收费数额的项目,依据共性原则列出了公式和关键参数,确保有效指导费用的计算。     

基于“服务交互”视角“中国服务”的餐饮特色培育研究

培育中国特色的餐饮服务对于本土餐饮品牌的经营与发展意义重大。本文在"中国服务"的内涵基础上,阐明"中国服务"的餐饮特色的内涵与特征;明确使"中国服务"成为走向世界的、独具中国特色的服务品牌,是培育"中国服务"的餐饮特色的核心目标,也是餐饮业发展的长远之计;基于"服务交互"的视角,为培育"中国服务"的餐饮特色,打造中国特色餐饮品牌的管理实践提供方法指导。旨在为餐饮业服务品质的提升,尤其是为本土中高端餐饮品牌的健康发展提供有益的参考。     

庙岛群岛南部三个岛屿乡镇海岸带生态系统服务价值

庙岛群岛南部3个岛屿乡镇南长山、北长山和黑山的海岸带生态系统由3个子生态系统构成：人工林生态系统、农田生态系统和近海生态系统。3个岛屿乡镇海岸带人工林的总面积为1520.27hm^2,农田生态系统服务价值和服务单价依次为南长山〉黑山〉北长山。近海面积依次为南长山、北长山和黑山;近海生态系统的服务价值南长山最高,北长山次之,黑山最低。三岛屿乡镇海岸带生态系统服务价值依次为南长山、北长山、黑山。     

服务外包对我国传统旅游价值链的影响及对策研究

本文从服务外包对传统旅游价值链的影响出发对比研究了国外、国内典型企业的价值链模式,分析了中国相关产业的差距并提出了基于低成本和差异化战略的我国旅游服务外包业发展对策。     

升格后高校图书馆读者服务工作的思考

文章阐述了升格后的高校图书馆要搞好读者服务工作所面临的困难和对策以及做好读者服务工作的重要性。     

生产性服务影响我国制造业竞争力的实证分析

基于简化的Marrewijk模型,从理论上分析了生产性服务的发展与制造业竞争力的内在规律,揭示了生产性服务影响制造业竞争力的机理。进而将生产性服务分为上、中、下游以及全程生产性服务,就生产性服务对制造业竞争力的影响进行实证分析,结果表明:我国生产性服务与制造业竞争力呈正相关;但各种生产性服务对制造业竞争力的影响很弱;最后从生产性服务和制造业等几个方面分析了造成这种情况的原因。     

Do accountabilities change when public organisations transform to service systems: A new conceptual approach

In this conceptual paper, we discuss from the service systems perspective how accountabilities differ from a hierarchic and organisational perspective within the domain of New Public Management, looking to shed new light upon accountability as a research topic. The concept of service systems and their accountabilities are scrutinised and the role of integrated social and health care services is discussed in particular. The main argument in the text is the changing nature of accountabilities as the public organisations are being transformed into service systems. To date, the understanding of accountability has remained structural by nature – such is the case also for productivity measurement – but the shift from organisations towards services systems means that accountability ought to be considered as processual by nature. By processual it is meant that accountability should be considered as flows within systems – that is: flows between agents the content of which we argue includes not only knowledge on the outputs of public services, but also values, empathy and thus multi‐layered understanding of accountability. The paper concludes with practical insights for managerial purposes on the basis for this accountability shift.     

Alternate Measurement Approaches to Recreational Customer Satisfaction: Satisfaction-Only Versus Gap Scores

This study blends service quality and importance-performance methodologies to extend previous research beyond traditional customer service domains. The study examined water-based recreationists' importance and satisfaction ratings across a battery of 19 individual attributes within four domains relevant to outdoor recreation satisfaction (facilities, services, information, and recreation experience). Both the satisfaction-only item scores and gap scores (difference between importance and satisfaction level) were analyzed to determine their relationship within their respective satisfaction domain and with overall satisfaction. The satisfaction-only measures were found to be significantly better indicators than the gap scores of domain-level and overall satisfaction. The items were found to be stronger predictors within the four satisfaction domains than within the overall satisfaction model.