Management challenges with the maintenance of tourism experience concept innovations: Toward a new research agenda

This article suggests a new research agenda within the debates about tourism, the experience economy, and innovation. Knowledge about innovation and value co-creation within experience-based sectors has increased, but most studies focus on the initial steps of the innovation process. We argue that there is a need to focus on challenges that tourism management faces over time when it wishes to maintain innovations in an experience concept. Maintaining such innovations needs to be investigated from an organisational perspective. There are many reasons why it can be challenging to maintain innovative experience concepts over time. We address three important reasons and suggest an analytical model which employs four theoretical constructs namely, the experience concept, the experience system, internal engagement, and external engagement. We illustrate the model by applying it to three case vignettes from experience-based tourism. The case vignettes illuminate how “maintenance” is an important construct within experience innovation research.     

The role of the rural tourism experience economy in place attachment and behavioral intentions

This study aims to empirically explore the effect of the experience economy on place attachment and behavioral intentions through emotions and memory. To do so, the rural tourism context was selected as it not only provides small accommodation units in the countryside, but is also related to a set of possible activities involving both passive and active participation by guests. The survey was conducted using a self-administered questionnaire distributed to individuals experiencing rural holidays in the South of Portugal. A convenience sample of participants, resulting on 222 usable questionnaires, was employed to test the model. The partial least squares (PLS) approach was used to treat the data. The findings demonstrated the role of pleasant arousal and memory as mediators between experience and behavioral intentions. An excited and pleased guest is more likely to memorize the experience. Nevertheless, the effect of pleasant arousal and memory on place attachment was not proven. The findings also lead to managerial implications, limitations and suggestions for future research.     

浅析体验经济时代的主题公园开发

本文通过对体验经济时代旅游者需求和消费趋势的变化，论述了游客对体验和个性化的追求，而在体验经济时代主题公园开发的核心便是体验。因此，在体验经济时代，主体公园的开拓要突出强调体验的位置和价值，以便游客完成自我实现。     

宏观审慎框架下防范跨境资本波动的国外经验与借鉴

2008年金融危机以来,发达经济体为提振本国经济,采取了量化宽松政策,致使大量资本流向新兴经济体。给许多新兴市场国家包括土耳其的金融稳定带来严重挑战。本文以此为背景探讨了土耳其在2010年末所采取的宏观审慎政策的有效性,分析了利率走廊机制平滑了外汇的供给波动的机理,并运用实例验证了储备选择机制在降低需求对供给波动的敏感度方面的效果,对新形势下我国防范跨境资本波动提供一定的政策参考。     

How do senior managers influence experience innovation? Insights from a hospitality marketplace

Pine and Gilmore garnered attention from both academics and practitioners when they introduced the experience economy paradigm (1998). Central to the authors’ work is the notion that experiences are distinct economic offerings – differentiated, co-created, and memorable – requiring continuous innovation to meet the needs of increasingly demanding and savvy consumers. The purpose of this study was to build upon the work of innovation researchers in business by examining innovation in an understudied context; the goal was to provide a back of the house view of innovation in organizations whose main economic offering is an experience. An exploratory sequential mixed methods study was conducted to examine the ways senior managers influence innovation at the business unit level and to test the relationships between specific leadership practices and innovation performance. Findings from executives in four segments of a hospitality marketplace suggest three organizational capacities – Connect, Energize, Refresh – are associated with continuous innovation of memorable experiences.     

Towards An Experience Innovation Canvas: A Framework for Measuring Innovation in the Hospitality and Tourism Industry

ABSTRACT

As organizations transition from a service to experience economy, they will need to reimagine their business performance “scorecards” to reflect practices that place the co-created guest experience at the heart of their innovation efforts. This article synthesizes innovation and experience economy literature to depict six theory-based propositions and a framework for measuring innovation in the hospitality and tourism industry. The propositions were investigated in 19 experience firms comprising lodging, dining, attractions, and events in Southern California. Data from executive interviews (n = 19) and follow up manager surveys (n = 202) showed strong support for front of the house innovation focused on guest offerings to enhance interactions, personalization and social spaces and back of the house innovation focused on connecting employees with the firm’s core purpose. Measures of memorable triggers and motivators of emotional value represent promising new frontiers. By identifying the current practices and measures of senior managers faced with leading innovation in their own business units, this study both informs this practice and presents a unique and updated perspective on experience innovation.     

A multilevel synthesis of subjective and objective measures of foodservices in the experience process

This study develops a multilevel framework that connects customer-to-customer (C2C) interaction quality to brand attachment through customer experience. Two food traits—uniqueness and taste—and service quality are posited to play different roles in this link. This research contributes to the literature on the effects of food traits and service on the experience creation process at upscale restaurants. By including both objective measures from user-generated ratings and subjective measures from customer evaluations of restaurant dining, this research sheds new light on the cross-level direct and moderating effects on the experience creation process, and thus answers the question of when and how this process is contingent on food traits and service of different dining outings. It further contributes to the brand attachment literature by revealing the cross-level moderated mediating effect of customer experience on customer emotional connection to a restaurant brand.     

创新驱动背景下实现中国科技金融突破性发展的制度安排及政策建议

以实现中国科技金融突破性发展的制度安排为出发点，通过多维度对比研究发达国家和地区科技企业、政府部门在促进科技资源与金融要素深度结合方面所取得的重要经验，针对中国科技金融服务市场、产品体系的现状与问题，提出如下制度创新与政策建议：一是积极发挥“看得见的手”的引导功能，完善科技金融创新生态环境；二是突破固有的金融服务思维，促进直接融资市场的深度发展；三是以市场化机制为导向，创新科技金融产品设计；四是进一步推进科技金融复合型人才培养方式创新；五是借助自贸区建设，创新科技金融服务模式。     

Effects of recovery experiences on hotel employees’ subjective well-being

This study focuses on the occupational well-being process in the formation of hotel employees’ subjective well-being based on the recovery experience scale (RES). More specifically, the study (1) evaluates the construct validity of the RES in the hotel sector and (2) examines structural relationships between the RES, organization-based self-esteem (OBSE), job dedication (JOD), career satisfaction (CAS), and life satisfaction (LIS) in a heuristic model. To test the hypotheses, a total of 376 hotel employees were considered in an empirical analysis using a two-step SEM approach. The results verify sufficient validity for the four RES factors and reveal that all recovery experiences, namely psychological detachment, relaxation, mastery experiences, and control, predicted OBSE. In addition, OBSE had positive effects on JOD, CAS, and LIS, and JOD and CAS had significant positive effects on LIS. These results have important implications, and the study's limitations provide some interesting avenues for future research.     

体验营销在农村市场中的应用初探

本文认为,在农村市场实施体验营销,应该从农村市场的特点出发,做好以下几方面的工作:提供培训机会,创造学习体验;带动农民致富,创造收获体验;重视可户沟通,加强情感体验;调查促销方式,创造快乐体验;把握农村需求,提供个性体验。