Impact of personal and cultural factors on knowledge sharing in China

Knowledge sharing has been the focus of research for more than a decade and it is widely recognized that it can contribute to the success of an organisation. However, in comparison with other countries, relatively little work on this topic has been done in the Chinese context. Knowledge sharing is particularly interesting to study in the Chinese context at the individual level, given the unique social and cultural characteristics of this environment. In this paper, we develop a theoretical model to explain how personal factors would affect people’s intention to share their knowledge. The Theory of Reasoned Action and Social Exchange Theory are used in this paper, as are the time dimension of national culture, face, and guanxi. A survey methodology is used to test the model. Face and guanxi orientation both exert a significant effect on the intention to share knowledge. Theoretical and practical implications, as well as directions for future research, are discussed.

关系取向、面子需求与组织内知识共享——中国情境下知识共享意愿的探讨

本文以组织内知识共享意愿的影响因素研究为出发点,构建了中国文化情境因素的考察视角。在对知识共享研究及中国情境因素关系取向、面子需求的研究进行整体回顾的基础上,提出了关系取向、面子需求影响知识共享意愿的机制、方式的初步理论框架,并探讨了其理论价值和管理启迪。     

Effects of face masks and photo tags on nonverbal communication in service encounters

Facial expressions convey critical information for customers to evaluate a service encounter. Widespread mask-wearing since the pandemic began has brought challenges in decoding individuals' facial expressions. This study investigates the effects of face masks on customers' interpretations of frontline employees’ facial expressions across retailing and healthcare service contexts. The findings show that mask-wearing improves customer perception of service employees and behavioral intention when the employees display neutral or negative emotions. Photo tags, as an additional nonverbal signal, can enhance the positive perceptions of masked employees. This research suggests that service companies could incorporate face masks and photo tags as a cost-effective practice to improve service encounters beyond the current pandemic.     

Choice of non-monetary incentives and coupon redemption intention: Monetary saving and price consciousness as moderators

Coupon promotion is widespread in the fast casual restaurant sector. As monetary saving offered in the coupons is costly to suppliers, this study examines: (1) if the provision of choice of non-monetary incentive can substitute high monetary saving in their positive influences on consumers’ redemption intention; and (2) if the substitution effect is contingent on consumers’ level of price consciousness. Drawing from three experimental studies, the results consistently showed that offering choice of non-monetary incentive was effective in increasing consumers’ redemption intention through enhancing their attitude towards the coupon promotion. The effect of offering choice of non-monetary incentive substituted that of high monetary saving, but the substitution effect was merely salient among low price-conscious consumers while the floodlight analysis revealed the point that bifurcates high (versus low) level of price consciousness. The findings add knowledge to the sales promotion and hospitality literature. Meaningful implications are recommended for fast casual restauranteurs.     

Micro-interaction dynamics in group decision making: Face games, interaction order and boundary work

Drawing on Goffman's face theory, this paper documents and interprets the micro interaction dynamics underlying group decision making within a consultancy task force. Our analysis suggests that decision making is an instance of strategic face-to-face behavior where individuals seek to influence each other and reach decisions by means of face-work and self-presentation tactics. Moreover, face-to-face behavior generates an ‘interaction order’ that frames the decision making situation and constrains further interactions among decision makers. We discuss the implications that can be drawn from the observed case by relating our findings to the emergent stream of studies on micro-decision making.     

Hospitality service failures: Who will be more dissatisfied?

This research examines consumer responses to process and outcome failures in two hospitality settings, a hotel and a restaurant. Converging evidence from two experiments indicates that dissatisfaction with service failures reflects the joint influence of failure type and value orientation. Specifically, a face-conscious value that emphasizes a positive public self-image has an aggravating effect on dissatisfaction, and the effect is stronger for process failures. In contrast, a fate-submissive value that conduces fatalistic thinking has an attenuating effect on dissatisfaction, and the effect is stronger for outcome failures. These results have broad implications for hospitality research and practice, especially in the areas of service quality management and target marketing.     

Trust and Face

Since last year,Made-in-China products have been in the international spotlight and undergone a＂confidence crisis＂.Foreign media have been full of stories covering the alleged poor quality of Chinese products.The United States,EU and Japan have made several accusations, including the excessive level of formaldehyde in kids＇ clothes,lead in toys and the pesticide residue found on vegetables,     

IP地址、子网掩码和特例探讨

介绍IP地址和子网掩码的快速计算方法。并探讨在类似C类地址252掩码下,首尾IP地址是否可用的原因。     

利用时频域稀疏性的LFM信号盲源分离方法

信号分离是雷达电子对抗的重要环节。考虑到雷达信号在时频域具有稀疏性的特点,在独立分量分析的基础上,提出了一种基于时频域稀疏性的线性调频雷达信号盲源分离方法。首先对混合信号进行短时傅里叶变换,在每个频点利用自然梯度算法分离信号,由分离信号幅度的比值作为对源信号后验概率的估计;然后根据相邻频点后验概率序列的相关性进行排序,确保各个频点的分离信号属于同一个源信号;最后设计时频掩码分离信号。进行了线性调频雷达信号卷积混合的盲分离实验,所提方法分离结果明显优于传统独立分量分析方法的分离结果,验证了该方法的有效性。     

赋能:互联网双重嵌入对女性创业能力的影响

在“互联网+双创”背景下，学术界关于女性创业互联网赋能作用的观点未达成一致，主要源于现有研究缺乏从互联网嵌入视角探究互联网赋能女性创业方向、路径与边界等微观机制。基于互联网嵌入视角，构建并验证互联网双重嵌入对女性创业能力的影响机制模型。研究结果表明：①互联网嵌入方式是影响女性互联网创业的关键变量，但互联网嵌入并不必然带来女性创业能力提升，网络社群嵌入会显著促进女性创业能力提升，而网络媒体嵌入则具有负向影响；②内群体条件在互联网双重嵌入与创业能力的关系中起中介作用；③互联网赋能对不同女性创业者作用不同，网络面子意识不仅调节互联网双重嵌入与内群体条件间的直接关系，而且通过内群体条件调节互联网双重嵌入与女性创业能力间的间接关系，网络面子意识越强烈，内群体条件的中介效应越显著。