Customer participation and citizenship behavioral influences on employee performance, satisfaction, commitment, and turnover intention

Despite increasing awareness of the importance of customer behaviors in service delivery, understanding consequences relating to employees receives little attention. Therefore, using data from a large electronic firm relating to customers, employees, and managers, this study examines the effects of customer participation and citizenship behavior on employee performance, satisfaction and commitment, as well as indirect effects on turnover intention. Furthermore, the study examines how similarity and likeability moderate the effects of customer participation and citizenship behavior on employee satisfaction. The study also includes a laboratory experiment and provides further support for causal direction. The article discusses marketing implications of the results.     

旅游者参与、服务质量、消费情感对旅游者忠诚影响

旅游者参与是旅游者重要需求,通过参与达到正面的情感体验;在激烈的市场竞争中,实现旅游者忠诚是旅游地重要目标,因此对旅游者参与及相关变量对旅游者忠诚的影响研究具有重要意义。文章构建了旅游者参与对旅游者忠诚影响的整合模型,并提出若干研究假设。通过对武夷山观光旅游者调查获取基础数据,实证了旅游者参与、服务质量、消费情感、旅游者满意等变量的相互关系及其对旅游者忠诚的影响。研究发现,旅游者参与对服务质量、正面消费情感、旅游者满意具有显著直接正向影响,对负面消费情感具有显著直接负向影响,并通过服务质量、消费情感、旅游者满意三个中介变量对旅游者忠诚产生间接影响;服务质量通过旅游者满意对旅游者忠诚产生产生间接影响;消费情感对旅游者忠诚既产生直接影响,又通过旅游者满意对其产生间接影响;旅游者满意是旅游者忠诚的直接前因变量。最后指出研究局限及未来研究方向。     

精英与公民参与决策博弈的新视角——基于托马斯的有效决策模型

精英决策模式是众多民主国家普遍适用的公共决策模式。随着“强势民主”、“公民治理”的兴起及信息技术的提高,公民参与公共决策成为未来的发展趋势。有效决策模型解决了公民参与公共决策存在的无序性、非公益性及非均衡性等问题,为我国公共决策模式的发展提供了指导方向,我国应坚持精英主导下的公民参与公共决策模式。     

社会参与角度下的新生代农民工消费行为浅析

新生代农民工由于户口等城乡二元体制的壁垒无法从制度上获得社会参与的保障。通过调查我们了解虽然新生代农民工的社会参与度不断提高,但仍缺少保障,政府、社会应从多方面保障农民工的社会参与的权利。     

村为主导管理模式在贵州省农村环境保护与扶贫开发项目中的探究——以纳雍县鹿山村为例

针对近年来,中国农村发展由过去的单一注重经济发展,转向为注重经济发展的同时更加注重环境保护.探讨了农村社区发展由过去的依靠单发面上级下发项目,到现在的农户主动参与项目的制定、实施和管理形成以村为核心的自下而上管理模式及管理方法的转变.并引入村为主导模式管理理念,形成了一种更新颖、更民主、更符合中国农村未来发展的项目管理...     

基于社区参与的鄂西旅游扶贫开发模式研究——以湖北省襄樊市襄阳区为例

旅游扶贫强调社区贫困人口受益,以襄樊市襄阳区为例,提出社区参与旅游扶贫开发的模式,包括景区带动模式、农家乐接待、红色旅游、生态农业旅游、库区旅游开发、名人文化旅游、旅游名村建设等7种模式。为保障旅游扶贫的实施目的,在实践中应发挥政府主导,保障社区居民参与的主体地位;建立合理的利益分配机制;加大培训,建立高层次社区参与机制,并跟踪旅游扶贫,建立旅游扶贫的长效反馈机制等措施。     

Shifting cultivation and forest pressure in Cameroon

Shifting cultivation is often blamed as a principal cause of deforestation in tropical Africa. It is claimed that the practice is unsustainable because shortened fallow lengths result in soils too degraded to support forest vegetation. The decline in fallow lengths is often attributed to increases in population density and greater market participation. The conventional wisdom makes several claims that are as yet unsubstantiated. This article investigates whether there is evidence to support two of these claims in southern Cameroon. First, using both cross‐sectional and panel data, I find that there is indeed a robust negative association between fallow lengths and population density in the study area and weaker evidence for a negative relationship between fallow lengths and market participation. Second, a stochastic frontier production function approach is used to investigate the marginal contribution of fallow to output. Results indicate that fallow lengths are not low enough to be affecting yields and therefore do not appear to be resulting in declines in soil fertility. Thus overall, while some of the assumptions of the conventional wisdom appear to be true, there is little evidence to support its dramatic conclusion that shifting cultivators are causing deforestation in the forested region of Cameroon.     

私营企业经济绩效、参政意识与浙粤现象

改革开放以来,我国私营企业取得了令人瞩目的经济成就,成为我国经济增长的引擎、税收的重要贡献者和就业的主要吸纳器。与此同时,在体制边缘艰难生长起来的私营企业在经过了最初的求利阶段后,参政意识和政治地位明显提高。一方面提高了财政支出的公共度,另一方面增强了地方人大对于政府预算的监督力度,从而促进了我国公共财政的发展。     

Limits to community participation in the tourism development process in developing countries

This study deals with a normative concept of participatory development approach, which originates in the developed world. In particular, it analyses and explains the limitations to the participatory tourism development approach in the context of developing countries. It was found that there are operational, structural and cultural limits to community participation in the TDP in many developing countries although they do not equally exist in every tourist destination. Moreover, while these limits tend to exhibit higher intensity and greater persistence in the developing world than in the developed world, they appear to be a reflection of prevailing socio-political, economic and cultural structure in many developing countries. On the other hand, it was also found that although these limitations may vary over time according to types, scale and levels of tourism development, the market served, and cultural attributes of local communities, forms and scale of tourism developed are beyond the control of local communities. It concludes that formulating and implementing the participatory tourism development approach requires a total change in socio-political, legal, administrative and economic structure of many developing countries, for which hard political choices and logical decisions based on cumbersome social, economic and environmental trade-offs are sine qua non alongside deliberate help, collaboration and co-operation of major international donor agencies, NGOs, international tour operators and multinational companies.     

农村生态文明建设过程中的公众参与

公众参与生态文明建设是人与生态环境达成辩证统一、和谐共处的必然要求,是可持续发展思想、群众路线理论的生动体现,也是解决“公有地悲剧”的重要途径.为此,应健全相关法律法规,完善信息公开制度建设,疏通参与渠道,实现生态文明建设中的公众参与.