Two are Better Than One: The Link Between Management Systems and Business Performance

Little is known about the complementary performance benefits associated with facilities’ combined use of both quality management systems (QMSs) and environmental management systems (EMSs), and how these performance benefits might differ from those associated with facilities’ use of only one of these management systems (or neither). We suggest that complementarities arise because each management system fosters the development of internal capabilities that facilitates the adoption and routine operationalization of the other, while maintaining differentiated goals that enhance strategic value. We examine these relationships using a sample of 2619 manufacturing facilities operating within six OECD countries, while controlling for self‐selection issues. Our findings support the idea of complementarity, in that facilities that adopt both QMS and EMS are more associated with positive business performance than facilities that adopt either a QMS or an EMS on its own, or no management system. Copyright © 2014 John Wiley & Sons, Ltd and ERP Environment     

ISO9000系列标准与全面质量管理（TQM）

回顾了ＴＱＭ的发展及其基本构成，比较了ＴＱＭ与ＩＳＯ９０００系列标准的异同，论述了两者的关系。     

ISO9000认证对我国进出口贸易影响的实证研究

以我国1993-2008年间的ISO9000认证数和对外贸易相关统计数据为基础,运用协整分析、格兰杰因果分析和多元回归对两者的关系进行定量研究,得出如下几点结论:第一,我国ISO9000认证与对外贸易间存在长期稳定的均衡关系;第二,我国ISO9000认证是对外贸易的Granger原因;第三,当ISO9000认证受到一定冲击发生变化时,能够给出口贸易增长带来长久、持续的正向影响,而对进口贸易的影响则是相反;第四,我国不同行业的ISO9000认证对行业进出口贸易的影响程度存在明显的差异,其中技术密集型最大,劳动密集型最小。文章最后提出了加强我国ISO90000认证工作的相关建议。     

应用ISO国际质量标准思想构建不完全竞争性服务业服务质量监控评价体系

高校的后勤服务公司是从学校的直属部门逐渐演变而来的特殊企业,在社会化改革的进程中,质量问题随着数量的膨胀而成为关注焦点。要实现后勤可持续发展,必须注重规模、质量的协调发展,并建立发展的、多样化的、适宜的后勤服务质量监控保障体系。本文就ISO质量体系与后勤质量监控评价体系的关系及构建监控与评价体系应遵守的原则进行了全面的阐述,提出了如何应用ISO国际质量标准思想构建高校后勤服务质量监控与评价体系。     

Questions asked about enterprise risk management by risk practitioners

Enterprise risk management (ERM) was introduced in the 1990s and has become an indicator of good management. Despite this success, many organizations still seek practical advice on ERM implementation. This article provides questions asked of an experienced chief risk officer and his staff by risk practitioners at many organizations over 11 years. Detailed answers based on best practices are provided. This article is important as it shows what areas were of concern related to ERM implementation, and many of these concerns may still apply today. The questions presented in this article fall in the following 10 areas of ERM implementation: background and context, organizational, getting started, risk identification, culture and engagement, risk criteria (which includes risk appetite and risk tolerances), tools and techniques, reporting, the benefits, and the future of ERM. This article should be of interest to practitioners involved with ERM, consultants in the area of ERM, and academics teaching courses on ERM, risk management, and related topics. This article will also provide a base against which further future research can be done to see how ERM evolves.     

论企业信息化与ISO贯标及认证之间的关系

企业要提高管理效率、走内涵发展之路,正在逐步实现企业信息化工作;企业为了保证产品质量和服务质量、将产品和服务走出国门,必须进行ISO贯标及认证工作。企业要处理好信息化与ISO贯标及认证之间的关系,可以使两方面的工作互为补充、共同提高。     

试论企业价值观与企业质量文化

在竞争日益激烈的市场经济条件下,建立企业质量文化已成为现代企业的战略选择;而作为企业质量文化核心的企业价值观,直接影响着企业质量文化的精神层、制度层和物质层等各个层面。因此,为了创造出符合企业实际的开拓型企业质量文化,中国的企业质量文化建设,应在树立与市场经济条件下的企业价值观相适应的质量价值观念的基础上,贯彻与国际市场相适应的ISO9000系列标准和全面提高企业员工的质量文化素质。     

积极应对后WTO时代绿色壁垒对我国农产品出口的影响

加入世贸组织以来,绿色壁垒逐步取代了关税和配额,成为我国农产品出口面临的最大障碍。面对复杂苛刻的技术法规、标准和质量认证制度,要迅速熟悉和掌握WTO的“绿色”规则、应承担的义务和赋予成员的有关权利,加快制定有关法律法规和技术标准,确定与国际接轨的我国产品标准体系。政府和企业要采取多种措施积极应对并最终跨过后WTO时代的新贸易壁垒。     

ISO 9001视野下的高职教育质量

文章阐述了ISO 9001标准适用于学校的3个理由,并从ISO 9001的视野来看高职教育质量的定义,探讨了高职院校有效地推行ISO 9001标准的方法。     

ISO50001能源管理体系标准初探

本文通过对能源定义的分析以及全球所面临的化石能源紧缺的危机,阐述了能源管理体系标准产生的背景。通过对有关国家和区域的能源管理体系的基本内容分析,探究与阐述了ISO50001能源管理体系国际标准的制订基础与过程,并简要介绍了能源管理体系标准的建立与实施的意义。