互动导向对企业产品创新绩效的影响研究——基于知识协同的中介作用

本文选取245个有效样本,采用结构方程模型分析和回归分析等方法来探索互动导向对企业产品创新绩效的影响,并探讨知识协同的中介作用。研究结果表明：互动导向的3个维度（互动承诺、互动能力和互动关系）均对产品创新绩效具有显著的正向影响,且知识协同在互动承诺、互动能力和互动关系与产品创新绩效的关系中起中介作用。     

Do Individual Employees' Learning Goal Orientation and Civic Virtue Matter? A Micro‐Foundations Perspective on Firm Absorptive Capacity

Research summary : In this study, we build on the micro‐foundations perspective and investigate how individual characteristics contribute to the development of firm absorptive capacity. In particular, we assess how individual learning goal orientation affects firm potential and realized absorptive capacity. Furthermore, we study how individuals' civic virtue acts as a micro‐level social integration mechanism that moderates the effect from firm realized absorptive capacity to potential absorptive capacity. Using the multilevel structural equation modeling technique and data from 871 core‐knowledge employees nested in 139 high‐technology firms, we find support to our major hypotheses. Together, this study finds support for the micro‐foundations' perspective and generates novel insights on how individual‐level factors could be linked with firm‐level heterogeneity in absorptive capacity. Managerial summary : We study how employees' characteristics contribute to a firm's absorptive capacity, that is, the ability of a firm to identify, assimilate, and exploit knowledge from the environment. Because firms have increasingly tapped into external resources to foster innovation over the past two decades, absorptive capacity is crucial to firm learning and success. Using data from 871 core‐knowledge employees in 139 high‐technology firms, we find that individual employees' learning goal orientation, the tendency to seek improvements in employees' competence and to understand or master new things advances the development of a firm's potential and realized absorptive capacity. More important, individual employees' civic virtue, the discretionary involvement in company issues, serves as a social integration mechanism that reduces the gap between firm potential and realized absorptive capacity. Copyright © 2017 John Wiley & Sons, Ltd.     

经营城市:功能导向与制度创新

在我国市场化改革日益深入的条件下 ,在全球化浪潮中 ,面对城市化快速发展 ,地区竞争日益激烈的挑战 ,经营城市必须由资金导向转向功能导向 ,以实现城市资源资本在容量、结构、秩序和功能上的最大化与最优化 ,城市建设投入和产出的良性循环以及城市的可持续发展。在此过程中 ,政府必须在经营城市中发挥积极的作用 ,促成市场行为和政府行为的有机结合 ,并积极推进功能导向的城市经营制度创新 ,从而实现城市经营模式的战略转变。     

Why do satisfied customers switch? Focus on the restaurant patron variety-seeking orientation and purchase decision involvement

Company efforts to make customers switch from competitive brands to their own or induce them to repurchase their own brands are very important in their marketing activities and in this regard studies of customer variety-seeking orientation and level of involvement in decision making play a crucial role in explaining customers’ product selection activities. The purpose of this study intends to examine interrelationships among customer satisfaction, loyalty, and switching intent in family restaurants and verify the moderating effect of customer variety-seeking orientation and purchase decision involvement. A total of 305 patrons in Korea participated. The results showed a positive relationship between customer satisfaction and loyalty. Participants expressing a high level of satisfaction were more likely to switch restaurants. Whether customers feel loyalty determines their switching intent. There were moderating effects related to customer variety-seeking orientation in the causal relationships between customer loyalty and switching intent. Limitations and future research directions are also discussed.     

Effective communication styles for the customer-oriented service employee: Inducing dedicational behaviors in luxury restaurant patrons

The goals of this study were (1) to identify the optimal facets of communication style for customer-oriented service employees and (2) to examine the ways in which the customer-oriented service employee (COSE) induces luxury restaurant patrons’ dedicational behaviors. Customer dedicational behaviors are defined as ‘a set of active and positive customer voluntary behaviors towards a business induced by high relationship quality’. Based on the existing body of communication literature, nine types of communication styles were derived. Theoretical relationships between the nine communication styles and the COSE also were developed via literature review, and causal relationships between the COSE and three different types of consumer dedicational behavior styles were subsequently suggested. By integrating the derived theoretical hypotheses, a conceptual model was proposed and then tested utilizing data collected from 527 luxury restaurant patrons. The results of data analysis revealed that five types of communication styles (attentive, friendly, impression leaving, open, and relaxed) bear a positive impact on COSE, while one communication style (contentious) bears a negative impact. It was also found that the customer-oriented service employee plays a critical role in inducing three types of dedicational behaviors in consumers: enhancement, cooperation, and advocacy. The key theoretical and managerial implications of these findings are discussed in the latter part of this article.     

The managed heart: The structural analysis of the stressor–strain relationship and customer orientation among emotional labor workers in Korean hotels

This study examined the structural relationships among three different dimensions of workplace stressors (customer-related stressor, CRS; work environment-related stressor, WERS; job-related stressor, JRS), negative affectivity (NA), emotional exhaustion (EE), and the negative effect of that strain on customer orientation (CO) in the context of the emotional labor (EL) of frontline employees in the hotel industry. Data were collected from self-administrated questionnaires distributed among frontline employees in room and F&B divisions in Korean deluxe tourist hotels, where EL is intense. The results of the structural equation analysis indicated a positive association between all three workplace stressors and NA and between NA and EE. There was also a relationship in the opposite direction with EE and CO, as hypothesized. The moderating effect of organizational level on the workplace stressors–NA relationships was also confirmed. In addition, in an alternative model, we found that NA partially mediates the relationship between JRS and EE; whereas, NA fully mediates the relationships between CRS/WERS and EE. Practical implications are discussed in detail and limitations of the study and future research directions are also suggested.     

Managing Swiss Hospitality: How cultural antecedents of innovation and customer-oriented value systems can influence performance in the hotel industry

Research into innovativeness and customer orientation in the service industry is burgeoning, yet our understanding of the antecedents and consequences of both activities in hospitality management remain unclear. To address this problem we investigate the link between corporate culture, indicators of innovativeness and business performance in the Swiss hotel industry, because the Swiss have a proclivity toward innovation as well as a long established record in hospitality management. Data were generated from 96 businesses in the hotel industry and the results were analysed using structural equation modeling. They suggest that cultural dimensions are positively associated with customer orientation, innovativeness, and company performance. The implications of the findings are discussed along with limitations and future research directions.     

旅游者认知地图研究综述

认知地图是行为地理学中的一个重要研究领域,本文在梳理认知地图的概念体系、地理学与心理学对认知地图研究基础上,综述了近30年国内外旅游者认知地图的研究.研究发现:①旅游者认知地图是具有空间定位功能的、动态的、三维的旅游环境综合表象;②受旅游活动特点和旅游地类型影响的旅游者形成了独特的认知地图类型与空间结构;③旅游者在环境习得速度和过程方面都与一般环境学习存在显著差异;④旅游者认知地图形成过程中的人类影响因素主要表现为游客类型影响因素;⑤旅游领域的研究多采用适合现场情境的方法和技术;⑥旅游者认知地图研究尚处于不成熟阶段,主要表现为研究思想、内容和方法技术等方面的缺陷.最后提出旅游者认知地图几个多学科的重要命题.旅游者认知地图研究对于旅游规划、旅游目的地营销和旅游空间行为研究具有一定理论和实践意义.     

邓小平政治体制改革思想的价值取向

政治体制改革是中国特色社会主义现代化建设事业的重要组成部分。对于政治体制改革,邓小平认为,建设高度的社会主义民主是其内在的价值诉求,解放和发展生产力是其最基本的价值取向,坚持人民群众的历史主体与价值主体地位是其终极的价值目标。     

我国体育彩票立法的回顾与评析

1994年开始发行体育彩票以来,体育彩票在我国的发行已经走过了十余年的历程。在这十余年中,我国的体育彩票取得了飞速发展。然而,我们在为所取得的成绩感到欣慰的同时,期间所出现的一些问题也引起了我们的反省与深思。例如,湖北省“4．20体育彩票案”、深圳体育彩票纠纷案等。当然,导致这些体育彩票案件出现的因素是多方面的,但立法的滞后显然已成为制约我国体育彩票进一步发展的最重要因素。为此,笔者通过对我国体育彩票立法的回顾与评析,期望能对我国体育彩票市场的规范、有序发展起到一定的作用。