UGC的表现形式对网络营销效果的影响研究——以微博为例

随着Web2.0的兴起,用户创作内容（UGC）的概念应运而生,迅速发展并逐渐成为供应商组织生产、商家营销宣传以及消费者购买产品的利器.本论文梳理了UGC相关研究的分类和趋势,并选择微博作为平台,采用情景实验法,探究UGC的表现形式（文本、图片、音视频）对网络营销效果的影响,在此基础上为企业进行更大范围的社会化媒体营销（如博客、SNS社区等）提供策略性建议与营销思路,有效提升UGC互动的效用,在理论和实际应用上都有着显著意义.     

Examining a hybrid model for e-satisfaction and e-loyalty to e-ticketing on airline websites

In the air transportation industry, web-based marketing has already been widely applied to service frequent customers as well as to attract new ones. The importance of attracting new customers and keeping existing ones loyal to e-ticketing on airline websites is crucial. Accordingly, this study proposes an integrated model for evaluating the effectiveness of airlines' websites from a customer point of view. This model is based on the three perspectives of the marketing mix 4Ps, E-SERVQUAL and Expectancy Disconfirmation Theory. E-marketing and E-SERVQUAL features are divided into three dimensions, specifically information, system and service disconfirmations. The methodology was applied based on Structural Equation Modeling (SEM) and was administered to online customers who carry out e-ticketing via an airline website. The results show that customer disconfirmations have a positive significant impact on overall customer e-satisfaction. The significance of this relationship was more considerable in the service dimension of e-marketing, as well as the system dimensions of E-SERVQUAL and e-marketing. Moreover, overall e-satisfaction was found to mediate the relationship between customer disconfirmations and consumer e-loyalty.     

Do offline and online go hand in hand? Cross-channel and synergy effects of direct mailing and display advertising

Despite the rise of digital, direct mailing as a marketing communication tool remains relevant and widely applied in practice. Nevertheless, research into the effectiveness of direct mailing in the online environment is scant. Key questions that remain entail how direct mails affect different online and offline consumer activity metrics throughout the purchase funnel and how they interact with digital marketing communication tools. The current paper, therefore, investigates these two questions by conducting two studies. First, we focus on the effect of direct mailing on zip-code level upper, middle, and lower funnel performance metrics over time by analyzing quasi-experimental data from a large European insurance firm. The results reveal that direct mailing significantly influences consumer activity metrics in the online channel (i.e., online search and clicking behavior), in support of cross-channel effects of direct mailing. Moreover, direct mailing is shown to be effective throughout the purchase funnel, both directly and indirectly, with a positive net sales effect. Second, we study the joint effect of direct mailing and display advertising by analyzing field experiment data from the same insurance firm. The results show positive synergy between direct mailing and display advertising. Therefore, despite the rise of digital, direct mailing still serves as an effective marketing tool, both by itself and in combination with digital marketing.     

Internet of Things and Big Data as enablers for business digitalization strategies

Digitization blurs the lines between technology and management, facilitating new business models built upon the concepts, methods and tools of the digital environment. The purpose of this study is to investigate the role of the Internet of Things (IoT) and Big Data in terms of how businesses manage their digital transformation. The paper argues that the outbreak of IoT and Big Data has resulted in a mass of disorganized knowledge. In order to make sense of the noise, a literature review was carried out to examine the studies, published in the last decade (2008–2019), that analyzed both the Internet of Things and Big Data. The results show that IoT and Big Data are predominantly reengineering factors for business processes, products and services; however, a lack of widespread knowledge and adoption has led research to evolve into multiple, yet inconsistent paths. The study offers interesting implications for managers and marketers, highlighting how the digital transformation enabled by IoT and Big Data can positively impact many facets of business. By treating IoT and Big Data as faces of the same coin, this study also sheds light on current challenges and opportunities, with the hope of informing future research and practice.     

Is brand alliance always beneficial to firms?

In this research, we develop a fresh analytical model to examine the impact of brand quality on the firms’ performances when two firms selling substitute products form a brand alliance. Our results indicate that when two products have equal brand qualities, brand alliance is always a beneficial strategy for two firms to employ. However, when two products have different brand qualities, brand quality differential shows a positive relationship with the profit of the firm with the low-quality brand but demonstrates a negative relationship with the profit of the firm with the high-quality brand in the brand alliance. Our results also show that brand quality differential has a greater effect on the profit of the firm with the high-quality brand than on that of the firm with the low-quality brand. In addition, we find that brand alliance becomes much more valuable to the firm with the high-quality brand when the brand quality differential decreases, but the value of brand alliance has a concave relationship with the profit of the firm with the low-quality brand when the brand quality differential increases.     

融入策划思想的规划思路探讨——以同里景区控制性规划为例

经济全球化的大背景下，投资体制、资源和利益分配体制都快速的摆脱原来计划经济的轨道，越来越受市场规律的引导和制约，在投资渠道越来越多元的今天，建设程序也有了很大的不同，这些变革都要求我们在规划过程中打破原来以物质空间规划为重心的规划方式，全方位的革新规划的技术方法和思路．为了在规划过程中真正理解规划实施的最重要因素“市场需求”，我们尝试在同里景区控制性规划中借鉴市场营销等方面的理论，引入市场策划的思想，力求让规划成果兼顾投资方利益以及公共利益，使之在实施过程中具有更高的可行性和可操作性。     

Measuring image: shopping centre case studies

The first goal of the paper is to define the concept of micro-marketing, overcoming the 'specialized' perspectives and definitions that have prevailed so far. Micro-marketing relates to ways of controlling environment complexity, facilitated by information technology and required by highly competitive markets. Such control has three forms: segmentation , which reduces complexity to a controllable number of variables; organization , which absorbs a certain amount of complexity by modelling the structure onto the environment; technology , which explores complexity and dominates it through simplification. The second goal is to demonstrate that micro-marketing can build a sustained competitive advantage. Finally, the theoretical implication of the diffusion of a micromarketing approach in the retailing industry is discussed. The areas of strategy, organization, channel relationships, and customer satisfaction are examined. Should micro-marketing become widespread in the retailing industry, we argue that its final result would be increased welfare for the consumer, as long as retailers capitalize on the power of information and stand as a 'countervailing power' to suppliers in the channel.     

基于大规模定制理论的新营销模式构建及系统运作研究

从营销模式发展创新的过程来看,随着大规模定制的发展,企业的营销模式不断创新。虽然理论界对大规模定制营销已做过一定的研究,但尚未提出一个系统的大规模定制下营销模式的系统构架。文章试图结合大规模定制理论和营销管理的理论思维来系统构建完整营销模式体系,把它分为营销准备、实现和控制三个阶段,并对其作了具体的阐析。     

论消费者忠诚与理性的均衡

本文从企业、消费者和社会等不同角度研究了消费者忠诚与消费者理性问题.企业培育消费者忠诚的前提是必须加强营销道德建设,为消费者创造并传递有价值的产品或服务,而不仅仅是营销手段的应用.与此同时,企业也应为消费者理性的培养切实负起责任,以实现消费者忠诚与理性的均衡统筹,从而为企业的长远发展奠定坚实基础.     

基于博弈角度的营销道德失范研究

随着市场经济的不断发展,营销活动日益繁荣,同时也出现了越来越多的营销道德失范问题。营销道德的失范不仅损害了消费者利益,而且劣化了市场资源的配置。本文以当前我国营销道德失范的现状为切入点,运用博弈论,首先在信息对称的条件下,建立了完全信息下企业与消费者之间的静、动态博弈模型,研究表明：在静态博弈模型中,企业是否生产低质量的产品关键取决于政府对企业的处罚力度;在动态博弈模型中,从长远来看,企业将立足于长期利益,为消费者生产高质量的产品;其次,在信息不对称情况下,建立了＂逆向选择＂和＂道德风险＂模型;最后给出了治理营销道德失范的几点建议和对策,指出造成企业营销道德失范的原因,不外乎政府、企业和消费者三方的共同作用。因此,加强企业营销道德建设,规范企业的营销行为,也要从这三方面寻找答案。