Social Capital Initiatives: Employees and Communication Managers Leading the Way?

Organizations’ development of social capital and their decision to give back to society are becoming increasingly important to the business of managing organizations as much more than profit-driven entities. This article focuses on the rationale for an Australian–Canadian study on employees’ involvement in social capital initiatives and the communication management of these initiatives. As employees are key stakeholders, they play a vital part in achieving organizational goals. This study, a work in progress, highlights an in-depth, qualitative analysis of two organizations—one in Canada and one in Australia—committed to funding community projects as part of their corporate social responsibility development and commitment. The importance of a qualitative study that focuses on subjective components of social capital is that it develops understanding of employees’ attitudes, feelings, and viewpoints. It also begins to investigate why employees might/might not be committed, to organizations’ social capital initiatives. Using an interpretative analysis lens, an understanding of the moral, relational, and communication dynamics is explored. Questions surrounding concepts such as the moral fiber of social capital are highlighted and critiqued in the context of community engagement and what organizations’ social capital investments mean as part of their responsibility to society.     

Adoption and Implementation of Internal Marketing Systems by Ghanaian Small- and Medium-Sized Enterprises

This paper explores the concept of internal marketing (IM) as an internal supportive system that could provide the infrastructure for a strategic business take-off. It investigates how IM, as a concept, is understood and made practical in the context of Ghanaian small- and medium-sized enterprises (SMEs). This qualitative research method was used due to the nature of the enquiry. The government of Ghana is constantly searching for more effective ways of assisting SME performance, through various strategic growth and development schemes. Despite the fact that much has been said in the literature, the IM concept remains elusive. Most SMEs are not aware of IM and demonstrate little understanding of the concept. And SMEs have problems with the implementation of IM. The manufacturing sector demonstrates more IM orientation than does the service sector. This paper unravels sociocultural factors that frustrate the practice of IM among Ghanaian SMEs and calls for a greater awareness of the concept by stakeholders. Suggestions include more general business support for SMEs to improve performance and subsequently grow. The paper finishes by drawing attention to management implications within the practice of IM.     

煤矿员工伤亡事故行为时空特征规律研究--以淮南地区煤矿为例

在宏观社会历史环境中,政治动乱和国民经济极端困难两项因素,是煤矿员工工伤事故行为的重要致因,工伤事故行为显著高于其它正常年份。在24小时昼夜节律中,白班工伤事故行为发生频次显著高于夜班,其中上午10点前后为最。相比较于金属矿山煤矿凌晨5点亦是工伤事故高发时段。午餐后13点员工出现生理心理困顿期,致使醒觉水平降低,不利于安全生产。     

Empowering Chinese Service Employees: A Reexamination and Extension

ABSTRACT

This article extends the knowledge in the area of empowerment of Chinese service employees by addressing the possible conceptual and methodological problems identified in Hui, Au, and Fock's (2004) study. The findings show that the lack of positive effect of discretionary empowerment on the job satisfaction and intention to comply with customer request of the Chinese subjects in Hui et al.'s (2004) Hui, M. K., Au, K. and Fock, H. 2004. Empowerment effects across cultures. Journal of International Business Studies., 35: 46–60. [Crossref], [Web of Science ®] , [Google Scholar] study likely resulted from their use of hotel/hospitality management students as subjects. Without the confounding effect from the shared internalized values of the subjects, discretionary empowerment can have a positive effect on the job satisfaction and job behavior (e.g., intention to comply with customer request) of Chinese service employees. Furthermore, the findings show that explicit management support can further enhance the positive effect of discretionary empowerment on the job satisfaction and job behavior of Chinese service employees. The current article also discusses the theoretical contributions, managerial implications, limitations of the study, and future research directions.     

Balancing acts: Managing employees and reputation in social media

Abstract

Although previous studies have shown that social-media platforms offer companies new ways to gain business value, they have also identified fundamental brand-related challenges in social media. The purpose of this paper is to complement the extant literature by addressing the ways in which companies manage their reputation in social media, focusing on the role of employees. We first illustrate how social-media environments amplify the need for distinct corporate reputation-management practices and, second, how challenges and solutions vary across companies in different sectors and businesses. We contribute to prior research by conceptualising corporate reputation management in social media as balancing acts, which take place in relation to different, contradictory, and sometimes paradoxical priorities related to branding and managing employees.     

知识型员工心理契约结构和激励机制

本文从知识型员工的特征出发,对我国传统文化背景下的知识型员工与组织之间心理契约的结构进行探索．认为组织责任和员工责任的心理契约结构维度存在差异,突出人际支持和协作发展更符合我国企业知识型员工心理契约的特征。在此基础上探讨有针对性的激励机制,通过心理契约的信守、巩固、修正和发展整合各种激励机制,以期提高对知识型员工的管理效率。     

IT产业知识型员工职业生涯管理体系研究

职业生涯管理是当前IT产业知识型员工人力资源管理的热点与难点.通过简要回顾职业生涯管理理论,在分析IT产业与知识型员工职业生涯特点的基础上,构建了具有针对性的IT产业知识型员工职业生涯管理体系,并介绍了该体系的构成.     

劳动密集型企业基层员工管理对策研究

本文通过对当今社会热点的关注,及系统的文献梳理,首先,分析了劳动密集型企业基层员工的工作现状及存在的问题;其次,从社会环境、企业管理、员工自身等方面剖析造成基层员工工作中存在问题的原因,最后提出有效的管理对策。     

如何有效激励新生代员工

新生代员工的成长有着一定的特定背景,当他们成为职场主力军时,管理的变革也相应来临。新生代员工有着独特的人力资源特点,针对这一群体的激励工作也应该根据激励对象的差异而有所不同,只有这样才能充分调动员工的积极性、主动性和创造性。     

饭店业工作要求对员工工作态度的影响研究——JD-R模型在中国饭店业情境下的验证

如何缓解饭店业员工工作压力、提高员工工作满意度和降低其离职意向,已成为业界与学界共同关注的焦点。本文运用6家饭店271份调查问卷结果,采用PASW18.0多元调节回归分析对工作要求-资源模型(JD-R)进行了验证,结果表明:工作要求和工作资源都分别对工作态度具有主效应;工作控制没有在工作要求即员工工作态度间起调节作用;一般自我效能仅在超负荷工作量-工作满意度、人际冲突-离职意向间起调节作用。此研究结论对饭店业人力资源管理实践具有一定启示意义。