三类餐馆顾客体验实证研究

不同定位的餐馆带给顾客不同的体验,了解这种感知上的差异对于提高餐饮业的管理水平具有重要意义.论文调研了豪华餐馆、大众餐馆和快餐店中的顾客体验,研究证实在不同种类的餐馆,菜肴质量、服务环境和员工服务对顾客的情感体验和社会体验具有不同的影响,并且顾客在三类餐馆的就餐目的也有很大差异.     

The Antecedents and Consequences of Travelers' Need for Uniqueness: An Empirical Study of Restaurant Experiences

Dining out at a restaurant is one of the most important parts of travelers' tourism experience. The purpose of this research was to examine the antecedents and consequences of travelers' need for uniqueness (CNFU) in their restaurant experiences. Based on a literature review, three theoretical antecedents (perceived firm innovativeness (PFI), perceived firm uniqueness, and brand prestige) and three theoretical consequences (utilitarian value, hedonic value, and behavioral intentions) were proposed. During this process, it was theorized that consumers' uniqueness-seeking behaviors can be strengthened and/or weakened by three psychological moderators: attention to social comparison information (ATSCI), face consciousness, and materialism. By integrating the theoretical arguments, a structural model was proposed. The proposed model was tested using data collected from 379 travelers who had dined out at a luxury restaurant in the past three months. According to the data analysis results, PFI, perceived firm uniqueness, and brand prestige were all confirmed to be important factors in enhancing CNFU. Furthermore, it was determined that CNFU bears a positive impact on behavioral intentions, an impact that is mediated by perceived value. Lastly, the moderating roles of ATSCI and materialism were found to be significant. In the latter part of this research, managerial implications derived from the data analysis results are discussed.     

Residents' place image: a cluster analysis and its links to place attachment and support for tourism

While there is a plethora of studies segmenting the lucrative tourism market, limited attention has been given to identifying potential segments of local residents based on their image of the place they live in as a tourist destination. This study aims to address this gap by (a) clustering local residents of a tourist destination based on their images of that place; and (b) identifying whether those image-based resident groups share similar/different levels of place attachment and intentions toward tourism (support for tourism, intention to recommend it to others). Analysis was based on a sample of 368 residents of Eilat, Israel. The findings suggest the presence of three resident groups with different images of Eilat – called Nature Aesthete, Appreciator, and Critical – and provide support that these groups exhibit dissimilar levels of attachment and intentions/behavior toward tourism. The Appreciator (residents with the most favorable image) were reported exhibiting higher levels of place attachment, support for tourism and were more likely to recommend their place to others as a tourist destination than the Critical (residents with the least favorable image). The implications of these findings to tourism theory and practice are discussed.     

Reciprocity between soccer events and visited destination in a border context

ABSTRACT

The study proposes a conceptual model based on hypothesized relationships among team fanship, satisfaction with the event, and host city as antecedents of behavioral intentions in the United States–Mexico border context. The analysis used data from 290 visitors who attended three soccer games of the Xoloitzcuintles team of Tijuana. The results revealed (1) the emotions felt at the visited destination had significant influences on fanship, satisfaction with event venue, and intentional behavior; (2) fanship and event satisfaction do not seem to influence the visitors’ intentions to return and recommend the visited place; (3) gender and duration of the stay showed a significant moderating function.     

互联网对旅游目的地分销渠道影响——黄山案例研究

互联网的发展与应用对旅游目的地分销渠道产生了显著影响,传统旅行社的分销渠道功能发生变化,一些新的分销渠道如黄山的自助游服务酒店开始出现。关于互联网是否导致旅游分销渠道的"去中介化"和"再中介化"的争论成为学术界讨论的热点。文章以黄山为案例,以历时态的视角动态分析了互联网对黄山旅游目的地分销渠道的影响。研究发现,互联网使旅游目的地分销渠道更加多元化、网络化,目的地旅游分销关系、功能与结构等方面也发生了相应的变化,旅游者的主导地位增强,旅游中介的垄断地位相对减弱,但目的地的分销渠道"去中介化"与"再中介化"并未清晰地形成。     

坚持还是放弃：失败恐惧的认知效应及其对创业坚持的影响

基于情绪认知评价理论,从情绪和认知两个视角分析失败恐惧对创业坚持的影响与边界条件。通过对316名创业者的问卷调查发现：创业失败恐惧对创业坚持行为具有负向影响;自我效能感在失败恐惧和创业坚持之间发挥中介作用;成长型思维调节失败恐惧对自我效能感的负向影响,成长型思维通过降低失败恐惧对自我效能感的负向作用来促进创业坚持行为。依据“情感—认知—行为”的逻辑从创业者的情绪和认知视角综合分析失败恐惧对创业坚持的影响,既为创业者中途退出创业活动提供解释思路和理论洞见,也为全面理解创业坚持行为提供理论指导。     

浅谈我国招投标形成废标的原因及其应对措施

招投标过程中导致废标的因素很多,如投标人以他人名义投标、串通投标、以行贿手段谋取中标或以其他弄虚作假方式投标、投标人的恶性竞标、招标人本身的因素等。对这些因素进行分析有利于减少或避免废标的产生。本文通过对废标的原因剖析,对其所产生的后果进行应对并提出防范措施,使招投标工作能顺利进行。     

A review of the business case for CSR in the hospitality industry

Despite prolific research on corporate social responsibility (CSR) in its various forms in the hospitality industry, there is no consensus regarding the business case for CSR initiatives. Using a stakeholder lens, we review the research on CSR and its rationale by analyzing its impact on the environment, employees, customers, community, and investors in the hospitality industry. Our review analyzes 170 articles published between 1990 and 2017 covering different conceptual frameworks, measures, and samples to evaluate the current state of the field, integrate findings, identify gaps, and suggest avenues for future research. Our review calls for a) more studies that examine hospitality-specific CSR initiatives to examine impact on firm performance, b) greater theory-driven research, and c) expansion of contexts both in terms of different sectors of the industry and geographical locations, than is covered by existing studies. Future research directions are provided.     

“默示同意”：合理博弈与不完善制度——郑百文重组过程中表决规则的经济学分析

当主持者对表决方式有选择余地时,那么他会根据自己的偏好,直接或间接影响表决结果,这是无法避免的,是在现有制度下的一种合理博弈,是有效的。如果他本身就是博弈的一方,则更会充分利用这种影响。而主持人对议案内容的偏好是广泛存在的,不可能通过消除偏好来消除影响。但是如果加强民主和监督,使主持者的选择余地尽可能缩小,即他只能选择社会承认的最优的“公平”规则才符合他自己的成本－－收益平衡,那么这样就使个人的最优选择与社会的最优选择一致,提供了制度上的改进办法。而在未有更高程度的民主和更有效的监督制度之前,只能容忍在现有制度内的博弈行为。所以,只有通过进一步加强民主和健全法制,进行表决规则的制度建设,才有可能得到更优化和更真实的表决结果。