The contagion effect of foreclosed properties

Although previous research shows that prices of homes in neighborhoods with foreclosures are lower than those in neighborhoods without foreclosures, it remains unclear whether the lower prices are the result of a general decline in neighborhood values or whether foreclosures reduce the prices of nearby non-distressed sales through a contagion effect. We provide robust evidence of a contagion discount by simultaneously estimating the local price trend and the incremental price impact of nearby foreclosures. At its peak, the discount is roughly 1% per nearby foreclosed property. The discount diminishes rapidly as the distance to the distressed property increases. The contagion discount grows from the onset of distress through the foreclosure sale and then stabilizes. This pattern is consistent with the contagion effect being the visual externality associated with deferred maintenance and neglect.     

Household Consumption of Catfish in Louisiana by Product Type

Catfish is the leading aquacultural species produced in the United States. This article addresses the consumption patterns for catfish by product type: fillet, whole and nugget. Each catfish product type has a unique market which has changed over time. Implications are that these markets need to be disaggregated and monitored over time since they are dynamic.     

出口转内销战略可行性分析

出口转内销是我国产业转型和外向型企业发展转型的重要战略选择,但该战略的现实可行性如何呢?在文献回顾基础上,本文对取自于东莞178家企业的调研数据和相关二手数据予以结合分析,发现:出口转内销的面临的内部制约和外部制约呈现较强刚性,内销战略因缺乏外部环境和企业内部能力的必要支撑从而不可行。     

The roles of service encounters, service value, and job satisfaction in achieving customer satisfaction in business relationships

Along with variables like the service process, perceived service value and customer satisfaction, job satisfaction of service employees plays a vital role in customer evaluation of service result. However, there has been little in-depth research into the nature of this relation, in particular in the context of B2B relations. In the sphere of an organization providing financial intermediation services to the banking sector and on the basis of a literature review, hypotheses are developed which establish the mediator role of service value and the moderator role of job satisfaction of service employees when delimiting customer satisfaction. Reliability and validity analysis give satisfactory results and our conclusions establish firstly that service encounter directly and significantly affects perceived service value which is the final antecedent to customer satisfaction and secondly, that the level of employment satisfaction moderates its effect on service value.     

Sales force automation systems: An analysis of factors underpinning the sophistication of deployed systems in the UK financial services industry

This study investigates organizational and strategic context variables that are linked to the sophistication of sales force automation systems in UK financial services firms. We find that increasing sophistication in SFA deployment, evaluated as a count of the number of types of results of sales campaigns that are measured, is driven directly by the information orientation of the host firm. We also find that the “sophistication” of deployed systems is, in fact, limited — the information held on the systems cannot underpin the strategic goals of the sales/marketing managers. We theorise that adoption of SFA systems is driven by managerial imperatives and that these have resulted in sales force resistance — shown by the paucity of information held on adopted SFA systems.     

Sales associate's appearance: Links to consumers’ emotions, store image, and purchases

Within the context of S–O–R framework, we examined whether consumers linked aspects of sales associate's appearance to their emotions, to the store's image, and to their purchases. Data was collected from undergraduates (n=65). Participants were asked to complete a questionnaire immediately after completing a shopping trip for apparel, shoes, or accessories in a specialty or department store. Participants noted being influenced by associate's appearance as reflected in their appearance-oriented comments and their evaluative comments. Associate appearance cues referenced by participants varied depending on whether participants were asked about their emotions, store image, or their purchases.     

Considerations of a retail forecasting practitioner

Forecasts can be used in an extraordinarily diverse range of ways across many domains in which forecasting practitioners work continuously towards improving their forecasts. Each of these domains may require the analysis of different kinds of inputs and special considerations. Even within a given domain, such as retail, there may be many similar use cases of the same kind of forecast, which can lead to practitioners making different decisions. This paper discusses several of the important decision points that practitioners must work through and uses item-level sales forecasting in the retail domain as leveraged by pricing and inventory management as examples of the different paths that may be taken. It considers how each use can lead to a different forecasting objective, and a corresponding focus on different error metrics. In addition, there are several tradeoffs in the forecasting methods that are used to meet each of the objectives best, including the kinds of models used, the running time speed, and forecast accuracy requirements.     

The Influence of Appearance and the Number of People Viewed on Tourists’ Preferences for Seeing Other Tourists

This study examines tourists’ attitudes towards tourist-tourist encounters. The appearance and the number of observed tourists as well as the place of residence of the observing tourists were studied. The variables of tourist appearance and the number of people at the site were manipulated electronically in a set of rainforest photographic images. The data were collected through an on-site self-administered questionnaire. The results from 409 respondents suggested that there were different encounter preferences between Japanese and Western observers with respect to both appearance and the number of people encountered. Japanese have a preference for mixing with Westerners, at least in the rainforest setting studied. Westerners do not have marked appearance-related preferences. For the number of people in the setting, Westerners are inclined to favour few or no people while Japanese prefer some people and are tolerant of larger numbers. These findings, which contradict much of the existing North American recreation based work on people in contact, were examined from a number of theoretical perspectives, including in-group and out-group analyses, and dynamic encounter norms. Some potential management implications were outlined.     

Hospitality innovation strategies: An analysis of success factors and challenges

Innovation in hospitality has attracted considerable interest, partly because its processes and activities are so diverse, and partly because its impact on performance is still a puzzle. This study proposes a comprehensive theoretical model that reviews combinations of technological and non-technological innovation and the interrelation between different innovation strategies that contribute to generating competitive advantages. Using data from 2010 and 2012 CIS, it empirically examines different innovation strategies, analyzes their role in organizational performance, and thoroughly researches sectoral variation in innovation strategies between hospitality and other service subsectors. Comparative analysis suggests that hospitality is the least innovative service activity. The findings also show that in hotels sales turnover is positively related only to complex innovation strategies that emphasize both technological and non-technological innovation. The study concludes that the level of innovation varies from sector to sector and that innovation strategies can have different effects on performance depending on the sector.     

Managing the Next Generation of Sales,Gen Z/Millennial Cusp: An Exploration of Grit,Entrepreneurship, and Loyalty

Purpose: The current study explores the latest generation of the workforce, Generation Z/Millennial cusp, and the loyalty concerns hiring managers’ experience. The authors explore how the characteristics of entrepreneurship and grit can potentially impact employee loyalty to an organization.

Methodology/approach: A content analysis using responses from 51 hiring managers and their views of the advantages and challenges of hiring from the millennial generation yielded patterns focused on grit, loyalty, and entrepreneurship.

Findings: Based on the feedback from hiring managers using a grounded theory approach, we propose a conceptual model that includes three constructs that emerged from the analysis: individual entrepreneurship orientation, grit, and loyalty. The results from the content analysis suggest grit moderates the relationship between entrepreneurship and loyalty. The conceptual model proposes sales managers can hire individuals with grit to decreased employee turnover.

Originality/value contribution: This study provides several contributions to the stream of research focused on Generation Z and employee loyalty. First, due to the changing demographic of the workforce, sales managers need to hire and retain younger sales professional that have different expectations; therefore, thinking differently of their hiring process. Second, the study creates an exploratory discussion that can help sales managers evaluate future talent for their organization. Sales managers may evaluate an applicant’s “grittiness” vs. those who are more entrepreneurial in spirit in order to retain those sales professionals long term.