Strategic responses by European airlines to the Covid-19 pandemic: A soft landing or a turbulent ride?

The coronavirus (COVID-19) pandemic has dramatically affected the aviation industry. This paper investigates how 20 European airlines communicated their crisis messages during the pandemic by employing Situational Crisis Communication Theory (SCCT) to airline responses. This qualitative study consisting of a systematic review and content analysis, examined 7237 messages from social media channels and press releases posted between December 1, 2019, and May 25, 2020, when the crisis unfolded worldwide. The results indicate that the airlines primarily emphasized instructing and adjusting crisis communication strategies. Further, Twitter replaced Facebook as the primary communication channel. This study provides insights on how airlines can and should communicate crisis-related messages amidst a severe pandemic. The study concludes with the implications of these findings and recommendations for airline stakeholders moving forward.     

'One brand,three ways to shop': situational variables and multichannel consumer behaviour

To counter the growth in online retailing, high street retailers are increasingly adopting multichannel distribution strategies, seeking to target individual consumers via both physical and electronic channels as multiple routes to purchase. In order to develop successful marketing strategies within this environment, however, an understanding of consumer selection between available purchase channels is clearly needed. This paper explores the issue of shopping mode selection from an environmental psychology perspective, applying a traditional Belkian analysis of situational variables in a longitudinal study of consumer channel selection decisions. Preliminary findings from an empirical study of consumers of a leading UK fashion retailer are reported which reveal significant differences in the prevalence of different Belkian variables between shopping modes, suggesting a major role for situational influence during the channel selection process.     

The impact of perfectionism on situational judgment among Chinese civil flying cadets: The roles of safety motivation and self-efficacy

The objective of this study is to test a mediation model in which safety motivation and self-efficacy mediate the relationship between perfectionism and situational judgment in Chinese civil flying cadets. We collected self-reported data from 218 civil flying cadets from Civil Aviation Flight University of China. The results show that concern over mistakes and personal standards have direct effects on flying cadets' situational judgment. Concern over mistakes, parental expectation and organization have indirect effects on flying cadets’ situational judgment through safety motivation; whereas concern over mistakes and parental criticism have indirect effects through self-efficacy. Managerial implications of the study as well as the future research directions are discussed.     

论旅游城市总体形象与综合环境的资源价值

城市总体形象与综合环境已成为一对重要的旅游资源,它体现了一个城市的活力及由此形成的旅游综合吸引力。文章从城市总体形象和综合环境这两个概念分析入手,以杭州为例,阐述了城市总体形象和综合环境对旅游城市发展的贡献,并提出了塑造城市形象、优化城市综合环境的途径。     

竞争环境与零售商竞争优势的有限扩展——以沃尔玛为例

在跨国扩张的过程中,零售商的竞争优势往往只能在非常有限的区域内进行有效扩展。以沃尔玛为例,在"竞争范式—竞争环境—竞争优势扩展"的框架下对该现象进行了系统分析。研究表明,竞争环境与母国的差异性是影响某种既定范式的竞争优势顺利实现跨国扩展的核心因素。     

物流产业与外部环境互动的系统动力学分析

我国物流产业的发展极大地受到外部环境的影响，它们之间存在着互动的关系。本文通过引入系统动力学方法，利用该方法从新的角度对物流产业与外部环境之间的关系进行了定量的分析，并给出了系统的解决框架。这为研究物流产业与外部环境之间的关系提供了一条新的思路。     

Lodging management success: Personal antecedents,achievements, KSAs and situational influencers

This study investigates the influence of personal antecedents and achievements (i.e. intrinsic attributes, personal character, strategic positioning and academic achievements) on lodging management knowledge, skills and abilities (KSAs) and success. The findings reveal that correlations between intrinsic attributes, personal character and strategic positioning, and KSAs are generally stronger than the correlations found between academic achievements and KSAs. Knowledge in financial management and other situational influencers was determined to contribute most to managers’ career success. Also strategic positioning was identified as a moderating variable between KSAs and monetary success.     

关于“问题高管”现象产生的原因与对策分析

本文根据频繁出现的高层管理者的落马事件，分析了上市公司“问题高管”产生的原因，并针对其原因提出了相关的治理对策。因为上市公司的健康发展关系到金融市场的健康发展，进而关系到国家的经济实力，所以必须加强对“问题高管”的治理，保证上市公司的良好运转。     

高层管理团队（TMT）有效性的动态模型——人口特征研究与情景领导研究的结合

高层管理团队（Top management team．TMT）作为团队的一种特殊形式，因为其有效性对企业的生存发展起到至关重要的作用．所以近年来受到国内外学者的广泛关注。但是。在过去的文献研究中，我们不难发现，学者较多研究的是TMT在人口特征（年龄，教育背景等）的异质性同不同企业绩效指标之间的关系。但是不同学者的研究结果却往往相互矛盾。为了解释不同研究结果的差异，我们结合权变理论，提出了一个动态模型，来更好地分析TMT的有效性。     

商业银行小企业信贷风险的管理与控制

文章从贷前调查、贷中审查、贷后维护三方面阐述了商业银行对小企业信贷风险管理与控制的现状,分析指出商业银行对小企业信贷风险管理与控制中存在的不足,并提出了完善的对策建议。同时对商业银行小企业信贷风险管理与控制建设得以实施的环境保障条件进行讨论,以期对中小企业贷款信贷风险加以更有效的管理与控制。