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This paper explores how fit with the organization's strategic orientation relates to performance following total quality management (TQM) implementation. Conceptualizing the organization as a system of interrelated activities, we propose that TQM is an ‘elaborating element’ that achieves internal fit when the core elements of the activity system are orientated toward a ‘cost leadership’ rather than ‘differentiation’ strategic position. When internal fit occurs, TQM drives tighter interactions among core elements in the activity system, resulting in greater performance. Using longitudinal data from a sample of 780 manufacturing organizations, we find that TQM is positively related to performance for cost leaders, but negatively related to performance for differentiators. Our findings support the contingency perspective whereby internal fit serves as an overarching contextual factor influencing TQM success. Copyright © 2012 John Wiley & Sons, Ltd. 相似文献
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Kakuro Amasaka 《美中经济评论(英文版)》2009,8(12):1-11
The Strategic Quality Management--Performance Measurement Model (SQM-PMM) was established to enhance the key elements of successful Science TQM, a new quality management principle proposed by the author. The validity of SQM-PMM as a measurement methodology to ensure future management results through strategic quality management was verified. 相似文献
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分析全球供应链质量管理研究背景,提出了聚合全球供应链的战略质量管理,解析了全球供应链战略质量管理内涵。从核心关注点、流程质量、过程三个角度,在全球供应链上拓展了战略质量管理的内容,并提出了实施的组织构想和实施步骤。 相似文献
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在现阶段商业银行TQM中引入ISO9000标准,首先向国际标准化商业银行管理模式靠近,然后通过国际统一认证,最终实现客户满意的最高管理目标。 相似文献
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This paper examines whether the management accounting practice of total quality management (TQM) positively impacts on the financial performance of small and medium enterprises (SMEs). While research has investigated the impact of TQM on larger firms, to date, there has been no comprehensive analysis of the impact of TQM on SMEs’ financial performance. Our analysis of Australian Bureau of Statistics financial data for 3776 SMEs found no evidence that TQM improved financial performance after controlling for size and risk. Our results contribute to literature by highlighting that management accounting practices developed for larger companies may not necessarily be transposable to SMEs. 相似文献
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小企业实行TQM的可行性与有效性 总被引:1,自引:1,他引:0
采用SWOT方法对中小企业进行全面分析,提出小企业实行TQM的重要性和具体方法,通过实例分析说明小企业实行TQM的可行性与有效性。 相似文献
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《Journal of Quality Assurance in Hospitality & Tourism》2013,14(2):1-7
Abstract This paper discusses the potential research problems by defining quality improvement areas in relation to the process of the strategic decisions. The strategic decision making process and the quality improvement process were reviewed and conceptual linkage between them was examined in comparison and complement perspectives. And, research implications were suggested. 相似文献