Momentary well-being matters: Daily fluctuations in hotel employees’ turnover intention

Drawing on affective events theory and the unfolding model of voluntary turnover, the dynamic nature of emotional dissonance, job autonomy, subjective well-being (SWB), and turnover intention are examined in a daily diary study. The study's design employs an experience sampling method. Participants are full-time employees in guest-facing positions in full-service or luxury hotels in the United States. Sixty-five participants completed a one-time baseline survey and a daily diary study twice per day for at least five working days, resulting in a total of 416 day-level observations. Within-person variance in turnover intention is predicted by day-level within-person SWB and emotional dissonance. This study shows that SWB and turnover intention are not stable phenomena among frontline hotel employees. Moreover, the study emphasizes the important moderating role of daily job autonomy and the moderating effects of person-level trait resilience. The theoretical and practical implications of these results are also discussed.     

The extension of the theory of person-organization fit toward hospitality migrant worker

The hospitality and tourism industry is suffering from a labor shortage, and migrant workers are supplying a large portion of labor in the contemporary economic market. This study extends the theory of person-organization fit in the context of hospitality migrant workers. This study also examines the effect of person-organization fit on migrant workers’ turnover intentions via job satisfaction and work adjustment. The results reveal that all three levels of fit, person-supervisor, person-group, and person-job, have a significant influence on work adjustment and job satisfaction, which in turn influence migrant employees’ turnover intentions. Among the three types of fit, person-group fit was the only one to have a direct effect on predicting turnover intentions. The findings imply that HR managers should make good hiring decisions for migrant employees based on the perceived three levels of fit between the applicant and the organization.     

The composition of wage differentials between migrants and natives

We consider the role of unobservables, such as differences in search frictions, reservation wages, and productivities for the explanation of wage differentials between migrants and natives. We disentangle these by estimating an empirical general equilibrium search model with on-the-job search due to Bontemps et al. (1999) on segments of the labour market defined by occupation, age, and nationality using a large scale German administrative dataset.The native-migrant wage differential is then decomposed into several parts, and we focus especially on the component that we label “migrant effect”, being the difference in wage offers between natives and migrants in the same occupation-age segment in firms of the same productivity. Counterfactual decompositions of wage differentials allow us to identify and quantify their drivers, thus explaining within a common framework what is often labelled the unexplained wage gap.     

企业中层管理者情绪劳动的对策研究

社会竞争日益激烈,导致企业员工的情绪波动、工作压力越来越大。中层管理者是企业的中坚和脊梁,其情绪波动,工作压力以及工作满意度对企业的绩效、关键人才保留和长期发展至关重要。作者首先分析企业中层管理者的作用和特点,然后通过问卷的方式调查企业中层管理者情绪劳动、工作压力、工作满意度及离职倾向的程度,并深入探讨情绪劳动与后三者之间的关系。     

经营者将要退休是否影响公司绩效——以中国A股市场为例

我们的研究从静态和动态两个角度展开,分析了经营者将要退休这一事件对公司当前盈利能力和未来发展潜力的影响。对全部样本的实证研究显示:经营者将要退休与公司的盈利指标、成长性指标显著负相关,控制权属性虚拟变量与以上指标显著负相关。进而将样本按照最终控制权是否为国有分开后发现,这种负相关性在国有控股企业中表现得尤为明显,在以民营企业为主的非国有控股企业中则不显著。59岁现象在两组企业中表现差异的原因有二:第一,退休政策在两组企业中执行的力度不同;第二,国有控股企业可能具有更高的代理成本,从而59岁现象可能更加严重。     

Combating the effects of turnover: Military lessons learned from project teams rebuilding Iraq

The literature concerning turnover has traditionally been composed of studies and analyses which assume that turnover rates are malleable, and can be reduced. We take the opposite position and contend that turnover rates for certain organizations are not variable, but rather remain fixed. Is it possible, then, to reduce the deleterious effects of turnover without reducing the actual churn of individuals? To answer this question, we draw from experiences of the U.S. military during Operation Iraqi Freedom, in order to learn from its methods of dealing with high personnel turnover during the management of projects. Specifically, we offer four best practices that reduce the negative effects of turnover, while allowing the rate itself to remain constant. These best practices aim toward sharing the knowledge and mental models critical for sustained operations, to insulate the organization against the departure of key personnel. Herein, we demonstrate how efficient operations can be maintained amidst high churn rates.     

Ethno-cultural diversity and organizational effectiveness: a field study

This paper examines the relationship between ethno-cultural diversity and attitudinal and non-attitudinal measures of organizational performance in a field setting. Data were collected from ninety-eight respondents in seven branches of a leading Canadian bank. As compared to culturally homogeneous branches, the culturally heterogeneous branches experienced lower levels of absenteeism and achieved higher productivity and financial profitability despite their lower scores on job satisfaction, organizational commitment and workplace coherence, and higher rates of turnover. These relationships were moderated by age, job tenure, organizational position, children's age, location of education and previous employment, birthplace and education level.     

企业80后知识型员工工作倦怠与离职倾向之间的关系研究——以组织支持感为调节变量

文章以企业80后知识型员工为研究对象,研究其工作倦怠、组织支持感与离职倾向之间的关系.首先采用统计软件SPSS17.0进行描述性统计分析、相关分析、回归分析,最后采用层次回归的分析方法考察组织支持感的调节作用.通过实证研究得出:工作倦怠与离职倾向显著正相关;组织支持感与离职倾向显著负相关;企业80后知识型员工工作倦怠对其离职倾向具有较好的正向预测作用;企业80知识型后员工感知到的组织支持感对其离职倾向具有较好的负向预测作用;组织支持感在工作倦怠和离职倾向之间起到了明显的调节作用.     

高新技术企业知识型员工流失风险管理——基于心理契约的视角

随着知识经济的发展,作为核心人力资本的知识型员工越来越成为高新技术企业持续竞争优势的关键来源。但是,目前许多高新技术企业的知识型员工跳槽或离职频繁,给公司造成了巨大损失。从心理契约的角度探讨了知识型员工流失的原因,并从隐性流失和显性流失两个角度分析了流失的风险,最后从管理模式柔性化、组织文化人本化、激励机制动态化和职业生涯发展科学化等方面提出了具体的对策。     

公司领导结构对管理层变更的影响：来自上市公司的证据

本文研究了公司领导结构的治理功能,通过对上海证券交易所605家上市公司2005-2007年数据的实证研究,考察了公司领导结构（董事长与CEO两职合一或者分离）对高级管理人员变更的影响作用。文章的实证结果显示,（1）董事长与CEO两职合一对公司高级管理人员变更产生显著的负向影响。（2）以净资产收益率为计量指标的公司前期业绩因素对当期高级管理人员变更具有显著的负向效应。本文的研究结论表明,在公司治理机制中,董事长与CEO的两职合一会对管理层变更产生抑制作用,而董事长与CEO的两职分离则有助于替换无效率的管理团队。这意味着,董事长与CEO两职合一的领导结构会降低董事会的治理效率,并弱化董事会的监督功能。