How value and trust influence loyalty in wireless telecommunications industry

Despite making significant investments in enhancing the customer service experience, long-term customer loyalty remains an elusive dream for many service providers. Particularly in the telecommunications industry, switching providers even from within continuous contract relationships is easy and companies struggle to retain their customers. Trust and value are considered cornerstones of long-term relationships, so it is perhaps surprising that previous research on how relationship age and usage level actually affect value, trust and loyalty is inconclusive. The current research is set in the telecommunications services field and draws on a large-scale survey undertaken in Finland. The findings support the contention that perceived value relates positively to loyalty, and that trust mediates that relationship. Surprisingly, in the telecommunications industry, increasing relationship age and usage level strengthen neither value and loyalty nor the links between trust and loyalty. The results may be explained by the unique characteristics of the highly competitive mobile telecommunications sector, and confirm the view that loyalty does not pay without strategies that value long-term customers and thereby build trust with new customers.     

基于分层的WSN非均匀模糊分簇路由

基于分簇拓扑的无线传感器网络中常出现的＂热区＂问题,文章提出一种非均匀分簇的无线传感器网络多跳路由协议,基本思路是将网络划分为宽度不等的层来构建非均匀的簇,路由算法按轮运行。结合剩余能量和密集度,利用Mamdani模糊推理进行层内的簇首选择,构建层间路由树让簇首以多跳方式与基站进行通信。仿真结果表明该算法能够有效缓解＂热区＂问题,延长网络存活时间。     

基于ZigBee技术矿井安全监测系统的设计

本文采用基于ZigBee网络协议无线传感器网络能够保证数据无线传输的可靠性、准确性弥补了传统的有线网络的不足与缺陷,提高了煤矿井下瓦斯监测的精确性,并随着矿井生产过程中新工作面的开采和旧巷道的废弃,只需要增加、减少或移动无线传感器节点,无线传感器网络的拓扑结构基本不受其影响。同时也提高了煤炭生产安全性,加快煤矿信息化、智能化进程。     

Exploring the potential of wireless technologies to accelerate universal Internet access in Ghana

Ghana was one of the first countries in sub-Saharan Africa to be connected to the Internet, yet has very low Internet usage (5.3 users per 100 inhabitants). A qualitative study including in-depth interviews with ISPs explored Internet diffusion in Ghana. Findings suggest that due to Ghana's inefficient and outdated fixed-line infrastructure, universal Internet access goals might not be achievable through fixed-line technologies. Rather, wireless technologies may be more efficient. However, high access costs continue to be a barrier. Policy options to encourage widespread deployment of wireless broadband and cost reduction are presented as suggestions for further research. These include using universal service funds to expand the national backbone with an open access high capacity wireless backbone to reach unserved and underserved areas, reducing license and regulatory fees for the wireless industry to encourage coverage and capacity expansion, and mandatory infrastructure sharing to reduce cost.     

GSM和WCDMA无线系统容量分析和配置

文章基于对GSM和WCDMA无线系统容量的分析,针对不同的话务场景采用不同的话务参数模型,对GSM和WCDMA的无线容量进行了配置。     

超宽带技术浅谈

超宽带（UWB）技术源于时域电磁学中用某类微波网络固有的冲激响应描述其瞬时特性的研究,其优异特性决定了其在通信领域的地位。UWB的应用范围很广但也存在局限性,这些局限性并不影响超宽带技术在无线电通信、雷达跟踪及精确定位等众多军事和商业领域的广阔应用前景。     

补码键控技术及其在无线局域网中的应用

补码键控技术是一种多进制编码扩频技术。本文介绍了该技术的相关函数特征及序列结构，并以无线局域网基带处理器HFA3861A为例，介绍了CCK扩频调制方式的典型应用。     

VHF/UHF无线高速数据传输中的级联编码

介绍了在VHF/UHF无线通信系统中进行高速数据传输时 ,采用RS码与卷积码的级联码对传输的数据纠错编码以及对提高数据传输可靠性的影响 ,并在加性高斯白噪声信道环境下对能够达到的误码性能进行了仿真分析。     

WiMAX技术的发展及其应用

网络营销过程管理分7个阶段:界定市场机会,制定营销战略,设计客户体验,构思客户界面,设计营销计划,分析客户信息和评估营销计划。车轮每转一圈,就会有一个或一批新的创新型网络运营商的出现。     

无线网格网关键技术及其应用

经济全球化背景下推行企业社会责任有其积极的意义,也是跨国经营企业应当遵守的义务,但可能成为发达国家实施贸易壁垒的新借口。中国企业在参与全球化进程中,应认真履行应承担的社会责任,同时坚决反对发达国家据此推行的贸易壁垒,切实维护国家利益和企业利益。