Cognitive flexibility and adaptive decision‐making: Evidence from a laboratory study of expert decision makers

Research Summary : How can strategic decision makers overcome inertia when dealing with change? In this article we argue that cognitive flexibility (i.e., the ability to match the type of cognitive processing with the type of problem at hand) enables decision makers to achieve significantly higher decision‐making performance. We show that superior decision‐making performance is associated with using semiautomatic Type 1 cognitive processes when faced with well‐structured problems, and more deliberative Type 2 processes when faced with ill‐structured problems. Our findings shed light on the individual‐level mechanism behind organizational adaptation and complement recent work on strategic inertia. In addition, our findings extend management studies that have stressed the relevance of cognitive flexibility for responding to the demands of increasingly open, flexible, and rapidly changing organizations. Managerial Summary : Humans are creatures of habits. We tend to prefer known courses of action over new ones. In many cases, habits are good. However, when things change in unpredictable ways, the past may not be good guidance for the future. We argue that “cognitive flexibility”—the ability of understanding when to rely on habits vs. when to explore new courses of action—enables managers to switch from a “fast” decision mode, based on habits, to a “slow,” more deliberate decision mode that facilitates the exploration of new courses of action. Managers high in cognitive flexibility reflect on the situation at hand, recognize and value diversity in viewpoints, and integrate such diversity in their own decision processes. By valuing diversity, they are more likely to overcome inertia.     

Effective communication styles for the customer-oriented service employee: Inducing dedicational behaviors in luxury restaurant patrons

The goals of this study were (1) to identify the optimal facets of communication style for customer-oriented service employees and (2) to examine the ways in which the customer-oriented service employee (COSE) induces luxury restaurant patrons’ dedicational behaviors. Customer dedicational behaviors are defined as ‘a set of active and positive customer voluntary behaviors towards a business induced by high relationship quality’. Based on the existing body of communication literature, nine types of communication styles were derived. Theoretical relationships between the nine communication styles and the COSE also were developed via literature review, and causal relationships between the COSE and three different types of consumer dedicational behavior styles were subsequently suggested. By integrating the derived theoretical hypotheses, a conceptual model was proposed and then tested utilizing data collected from 527 luxury restaurant patrons. The results of data analysis revealed that five types of communication styles (attentive, friendly, impression leaving, open, and relaxed) bear a positive impact on COSE, while one communication style (contentious) bears a negative impact. It was also found that the customer-oriented service employee plays a critical role in inducing three types of dedicational behaviors in consumers: enhancement, cooperation, and advocacy. The key theoretical and managerial implications of these findings are discussed in the latter part of this article.     

旅游者认知地图研究综述

认知地图是行为地理学中的一个重要研究领域,本文在梳理认知地图的概念体系、地理学与心理学对认知地图研究基础上,综述了近30年国内外旅游者认知地图的研究.研究发现:①旅游者认知地图是具有空间定位功能的、动态的、三维的旅游环境综合表象;②受旅游活动特点和旅游地类型影响的旅游者形成了独特的认知地图类型与空间结构;③旅游者在环境习得速度和过程方面都与一般环境学习存在显著差异;④旅游者认知地图形成过程中的人类影响因素主要表现为游客类型影响因素;⑤旅游领域的研究多采用适合现场情境的方法和技术;⑥旅游者认知地图研究尚处于不成熟阶段,主要表现为研究思想、内容和方法技术等方面的缺陷.最后提出旅游者认知地图几个多学科的重要命题.旅游者认知地图研究对于旅游规划、旅游目的地营销和旅游空间行为研究具有一定理论和实践意义.     

网络环境下青少年心理健康教育研究

网络的推广与普及给青少年的身心带来了巨大的影响,它在拓宽青少年认知结构空间、促进其情绪宣泄和培养青少年多元价值观的同时,也容易导致青少年认知能力迷失、人际关系淡漠、生活意志丧失、抑郁、焦虑、敌对等一系列的心理问题。而我国当前在青少年网络心理问题的治疗过程中,存在着禁止青少年上网、只进行德育训诫、重治轻防和治疗人员专业水平较低等问题。提高青少年心理健康教育的效果,应建立家庭、学校和社会三位一体的教育和预防机制,开展网络心理教育,注重法制教育、德育教育与心理教育的有机结合并提高青少年网络心理疾病治疗人员的专业化水平。     

世界动漫产业链模式对中国式动漫产业链构建的启发

中国的动漫产业在各级政府的大力推动之下呈现出遍地开花的繁荣景象,但是,动漫产业的发展并不容乐观,其沿用的产业链模式仍然沿袭着国外通常的产业链模式,这从根本上制约了中国动漫产业的长足发展。所以,探讨符合中国国情的产业链,培植中国式的产业链模式,就显得尤为迫切。而且,在由"中国制造"到"中国创造"的角色转变过程当中,中国式动漫产业链模式的构建研究无疑具有世界性的意义,极有可能标志着于美日韩之外的第四种产业模式的崛起。     

互联网对党员生活方式的影响及其应对

共产党员的生活方式是无产阶级政党阶级属性的社会体现,是党员的现实社会活动的综合表现,其实质是党员以党性为基本规定所表现出来的社会生活稳定形式和行为特征。在政党政治时代,党员的生活方式问题具有某种公共性。互联网对党员生活方式具有复杂的影响,必须对党员的生活方式进行正确定位和积极应对。     

盛唐江西诗人刘昚虚交游及诗歌研究

通过分析盛唐江西诗人刘昚虚的交游、诗作及其诗歌风格,表明盛唐江西诗坛初步打破唐以前的封闭低靡状态.刘昚虚的诗歌深受盛唐山水田园诗派的影响,这既是诗国高潮向东向南扩展的绮丽余波,同时也是中原文化南下的又一次佐证.     

乡土环境风貌的营造——澜沧县景迈大寨传统环境风貌整治实践的认识

通过一个实际项目——景迈大寨风貌与环境的整治,探索传统村寨整治思路,营造一种自然纯朴日常生活状态,展示出真实的乡土气息与村民意愿。     

基于L频段数字航空通信系统1的F-OFDM波形设计

随着航空飞行器种类和数量的激增以及第五代（5G）移动通信系统和物联网（IoT）时代的到来,下一代航空无线通信系统面临着高安全性、大传输容量、低延时、强鲁棒性、高灵活性和综合业务提供等新的挑战。为此,提出了一种基于L频段数字航空通信系统1（L-DACS1）的滤波正交频分复用（F-OFDM）波形设计方法并探讨了可能的技术演进路径。首先引入了认知无线电、非连续载波干涉码OFDM和滤波器的思想,然后针对不同航空飞行器用户动态自适应配置波形参数。仿真结果表明,该方法得到的系统波形具有较低的带外辐射功率、优良的块误码率性能和较高的吞吐量增益。     

Public system usability analysis for the valuation of cognitive burden and interface standardization: A case study of cross-ATM design

Humans are unable to effectively handle machines that have poor interface and interaction patterns. The Automated Teller Machine (ATM) is one of the machines that is most frequently operated by a wide spectrum of people. Hence, it is common to apply Human–Computer Interaction (HCI) technology in the design of ATMs. User–ATM interaction, however, has barriers such as a user’s working memory limit, lower literacy level, or lack of awareness and access. Moreover, the diversity of interfaces hurt user motivation, perception, and experience significantly. For example, each bank has its own ATM design targeting its customers only and, thus, when clients of other banks come across such a machine, they suffer from cognitive burden and commit many errors. To this end, we conduct an analytical survey of ATMs used in Pakistan through user analysis and heuristics analysis. We figure out the influence of design diversity and user perception on ATM users’ cognitive stress with the cognitive walkthrough analysis on the survey. We also uncover a realism-usability gap by reviewing the sampled ATM screens from the viewpoint of HCI heuristics. Finally, we suggest the guidelines on the cross-ATM design, characterized by the standardized fast-cash menu and the fail-safe mechanism for novices. This study demonstrates that users are reluctant to switch out of their comfort zones, due to learning costs and a lack of motivation. Therefore, we should design public systems in a very standardized way, which becomes more crucial for a user’s cognitive relief as interface and design patterns are becoming more diverse in our daily lives.