探求电子商务时代的客户关系管理

电子商务和网络时代的到来使企业营销活动面临新的挑战。该文从客户关系管理的内涵引入,论证客户关系管理作为一种旨在改善企业与客户之间的新型管理机制,如何从客户关系管理的角度发挥呼叫中心、个性化服务在电子商务中的应用;在全方位推动企业电子商务管理方案中,客户关系管理系统应如何实施,以促使企业在客户服务、市场竞争、销售以及支持方面形成彼此协调的全新关系实体,为企业带来长久的竞争优势。     

组织间关系:界面规则与治理机制

本文认为,界面规则是组织间关系的基础.本文讨论了界面规则的形成和演变的路径依赖特征,提出了一个分析组织间关系界面规则的理论框架,并对构成界面规则的要素进行了论述.本文还讨论了组织间关系治理机制的特点,强调组织间协调和组织间关系治理的重要性要大于内部科层协调和内部治理.     

组织间关系:价值界面与关系租金的获取

价值界面与关系租金概念的提出大大地拓展了获取企业内生性成长中各种资源的空间。本文通过价值界面、关系租金的模块化生产范式和关系型交易范式的分析,指出了价值界面与关系租金对于帕累托边界外推、埃奇沃思方盒改进的经济学意义,并进一步得出了价值界面构成与关系租金获取的四维模型,为网络创新提供了积极的研究视角。     

专业市场和产业集群的关联强度及其影响因素——基于浙江省绍兴市万份问卷的分析

本文利用对浙江省绍兴中国轻纺城市场商户和当地纺织企业所作的万余份调查问卷,发现运输成本、集群企业规模和技术水平对专业市场和产业集群关联强度的影响最大;本地物流效率提高和行业协会功能强化有助于拓展专业市场和产业集群关联的空间维度。值得注意的是,创牌激励并未成为企业脱离专业市场转而自建销售渠道的决定因素,这与专业市场自身的特征有关。     

Advertising, Its Determinants, and Market Structure

This study derives a formal model of firm advertising behavior and applies it to the industry level to figure out the relationship between advertising and market structure. The firm advertising model shows that both consumer preference andfirm-specific advertising competence jointly determineprofit-maximizing advertising intensity. At the industry level, advertising intensity is represented multiplicatively by consumer preference and a measure of market structure, which reflects the joint distribution of the levels of advertising competence and market shares among firms. The new market structure measure suggests that those single-dimensional measures of market structure such as seller concentration and the Herfindahl index are inadequate in explaining interindustry differences in advertising intensity, and that the long-debated advertising-concentration relationship differs depending primarily on the appropriability of advertising. An empirical analysis of 426 five-digit Korean manufacturing industries shows that an inverted U-shaped relationship between the Herfindahl index and industry advertising intensity is observed for consumer goods industries but a lazy J-shaped relationship for producer goods industries.     

社会网络分析在市场营销学中的应用

作为一种日益成熟的研究范式,社会网络分析已经引起了多个学科的关注和应用,也为市场营销学提供了崭新的思想、方法和借鉴工具。文章首先阐述了社会网络分析的基本思路,在此基础上比较了社会网络分析的两种具体研究方法——自我中心网分析和整体网分析。讨论了社会网络分析在市场营销学的应用,重点指出了社会网络分析在发掘意见领袖和重估顾客价值方面的独特作用。对社会网络分析在市场营销学中的应用进行了简要评述,并指出了其局限性。     

金融消费者保护监管主体研究

本文以金融消费者保护监管主体为视角,在总结英美等发达国家金融消费者保护监管经验以及国内监管实践的基础上,提出了完善我国金融消费者保护监管的建议。     

关于学生英语应用能力培养的研究与对策

英语作为一种国际化语言,在国际交往中起到越来越重要的作用。为适应我国高等教育的新形势,2004年1月,教育部颁布了新修订的《大学英语课程教学要求》,要求深化教学改革,提高教学质量。因此,我们有必要结合英语教学的实际,针对教学改革的要求,从教学对象研究入手,改善教学资源环境,改革教学方法和手段,提高学生外语应用能力。     

The role of program fairness in asymmetrical channel relationships

Managing distributor compliance with manufacturer-initiated programs is critical to both program success and relationship enhancement. This study examines how a manufacturer might better motivate distributors with varying levels of dependence. Previous research suggests that two variables influence distributor compliance: economic incentives and dependence dynamics. Drawing from fairness heuristic theory, this study extends previous research by investigating the role of fairness in affecting compliance and long-term relationships. The authors observe the contingent effect of fairness along various levels of distributor dependence. In the context of a naturally occurring program, the authors collect data from a focal manufacturer's distribution channel and find that (1) fairness perceptions have significant impacts on both compliance and relational outcomes, (2) the efficacy of program fairness declines as distributor dependence increases, and (3) distributor dependence increases the effect of economic incentives on compliance. The authors discuss the theoretical and managerial implications of these findings.     

关于企业对消费者的社会责任分析与思考

目前我国正处于食品安全风险高发期。企业是食品安全第一责任人。文章在介绍了食品生产销售存在的问题的基础上,分析了企业对消费者的社会责任：为消费者提供安全的产品、建立完善的客户服务体系、向消费者提供充足资讯和开发“绿色产品”等。为了我国的食品安全,我们应从以下五个方面努力：增强消费者的维权意识与能力、发挥社会舆论监督作用、企业应把产品做得安全且有价值、加强政府的宏观调控职能、发挥行业协会的桥梁作用。